<![CDATA[Completeness of patient identity documents is an important aspect in supporting smooth administrative processes and healthcare services at community health centers (Puskesmas). Incomplete documents may hinder the registration, identification, verification, and recording of patient data. This study aims to analyze the importance of reminding patients about the obligation to bring identity documents when accessing healthcare services at Kalipare Community Health Center, Malang. This descriptive qualitative study used survey and field observation approaches over three months. Primary data were collected through a survey of 200 puskesmas visitors selected by purposive sampling and interviews with 15 health workers, while secondary data came from administrative records, outreach reports, and literature. Data were analyzed descriptively using percentages and cross-tabulation, and interview data were analyzed thematically. Observations showed that reminders were delivered through a pamphlet listing the required documents (KTP/KIA, KK, BPJS/KIS card, and referral letter when required) and their benefits: faster registration, easier service, more accurate data recording, and better use of BPJS facilities. Patients who brought complete documents went through administration more easily, whereas incomplete documents added staff tasks such as data searching, confirmation, and re-checking of requirements, making registration less efficient. Interviews indicated that patients who knew the requirements were better prepared, while those who forgot needed additional explanation. In conclusion, continuous reminders serve as a preventive effort that supports orderly administration and efficient services and should become part of the registration flow. Puskesmas are advised to add reminder channels, such as digital media, and future studies should evaluate their effectiveness quantitatively.]]>
