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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Azahraty Azahraty
Magister Manajemen Uniska MAB Banjarmasin
Economics, Econometrics & Finance Social Sciences

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DAMPAK PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP BUDAYA KUALITAS (Studi pada PDAM Intan Martapura) Basuki Basuki; Rahmi Widyanti; Azahraty Azahraty; Selviana Rizky Pramitha
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 13 No 2 (2026)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v13i2.22422

Abstract

Objective this research to determine the amount of influence by variables in the implementation of Total Quality Management consisting of focuses on consumers, sustainable improvement, management commitment, training, employee empowering, performance comparison, and use of simultaneous statistic equipment on quality culture.  The research method uses type of explanatory research with quantitative approach because it tries to describe inter-variable correlation through hypothesis testing, the data collected from 54 respondent as consumers stakeholder meanwhile in general, the data used are in the form of number calculated by SPSS. Results of the research are (a) Simultaneously the variables in the implementation of TotalQuality Managementare able to describe the effects on the quality culture variable by 74,2 %, meanwhile the remaining is described or influenced by other independent variables beyond the research model equation. Inter-variable correlation in the implementation of Total Quality  Management on the quality culture is quite strong (b) There are significant effects between variables in the implementation of Total QualityManagementconsisting of focuses on employee, management commitment, training, employee empowering, and use of statistic devices partially on quality culture variable, meanwhile the sustainable improvement and performance comparison do not influence significantly on quality culture variable. The second hypothesis of this research is rejected (c) The training variable provides dominant effects on the quality culture variable. That mean the third hypothesis of this research is rejected.
Co-Authors Basuki Basuki Rahmi Widyanti Selviana Rizky Pramitha