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All Journal Socius: Social Sciences Research Journal
Lia Yusuf
Fakultas Ekonomi, Universitas Alwashliyah, Medan, Indonesia
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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The Influence of Digital CMS (Cash Management System) Usage and Administrative Services on Community Satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency Lia Yusuf; Winda Wardhani; Ilfi Rahmi Putri; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23278620

Abstract

The advancement of information technology has encouraged village governments to adopt digital systems in public services. This study aims to analyze the effect of Digital Cash Management System usage and administrative services on community satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency. A quantitative approach was applied with a population of 4,512 and a sample of 98 respondents determined using Slovin’s formula with a 10% margin of error. Data were collected through questionnaires and analyzed using validity, reliability, normality, multicollinearity, autocorrelation, multiple linear regression, t-test, F-test, and coefficient of determination. The regression equation obtained is: Community Satisfaction = 17.982 + 0.321X1 + 0.136X2. The t-test shows that Digital Cash Management System usage significantly affects community satisfaction (t = 2.847; Sig. = 0.005), while administrative services do not have a significant effect (t = 1.367; Sig. = 0.175). The F-test result (F = 5.909; Sig. = 0.004) indicates that both variables simultaneously have a significant effect. The R Square value of 0.111 means that the two variables explain only 11.1% of the variation in community satisfaction, while 88.9% is influenced by other factors outside the model.
Co-Authors Hablil Ikhwana Ilfi Rahmi Putri Winda Wardhani