Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Socius: Social Sciences Research Journal
Ilfi Rahmi Putri
Fakultas Ekonomi, Universitas Alwashliyah, Medan, Indonesia
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Digital CMS (Cash Management System) Usage and Administrative Services on Community Satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency Lia Yusuf; Winda Wardhani; Ilfi Rahmi Putri; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23278620

Abstract

The advancement of information technology has encouraged village governments to adopt digital systems in public services. This study aims to analyze the effect of Digital Cash Management System usage and administrative services on community satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency. A quantitative approach was applied with a population of 4,512 and a sample of 98 respondents determined using Slovin’s formula with a 10% margin of error. Data were collected through questionnaires and analyzed using validity, reliability, normality, multicollinearity, autocorrelation, multiple linear regression, t-test, F-test, and coefficient of determination. The regression equation obtained is: Community Satisfaction = 17.982 + 0.321X1 + 0.136X2. The t-test shows that Digital Cash Management System usage significantly affects community satisfaction (t = 2.847; Sig. = 0.005), while administrative services do not have a significant effect (t = 1.367; Sig. = 0.175). The F-test result (F = 5.909; Sig. = 0.004) indicates that both variables simultaneously have a significant effect. The R Square value of 0.111 means that the two variables explain only 11.1% of the variation in community satisfaction, while 88.9% is influenced by other factors outside the model.
Pengaruh Kompetensi Teknis dan Responsivitas Petugas Terhadap Kepuasan Pelanggan di PT. PLN (Persero) ULP Sidikalang Abdi Putra Manik; Hablil IKhwana; Ilfi Rahmi Putri; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 2 (2026): September 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22942648

Abstract

This study highlights the importance of public service quality in the electricity sector provided by PT. PLN (Persero) ULP Sidikalang in meeting the needs of the Dairi Regency community. The main focus is on the technical competence and responsiveness of field staff in handling electrical disturbances and administrative services, as well as their influence on customer satisfaction. The research employs a quantitative approach with a causal associative design. The population consists of all PLN ULP Sidikalang customers, categorized as an unknown population. The sample size was determined using Cochran’s formula, resulting in 100 respondents selected through purposive sampling. Data were collected using Likert-scale questionnaires and official company documentation. Analytical techniques included validity and reliability tests, classical assumption tests, multiple linear regression, t-test (partial), F-test (simultaneous), and coefficient of determination. Findings indicate that all research instruments are valid and reliable. Descriptive results show that technical competence, staff responsiveness, and customer satisfaction variables are predominantly in the “very good” category. Regression analysis reveals that technical competence and responsiveness have a positive and significant effect on customer satisfaction, both partially and simultaneously. Recommendations emphasize the need for regular technical training programs for field staff, optimization of response time through the PLN Mobile application, and strengthening communication ethics and empathy in customer service.
Co-Authors Abdi Putra Manik Fahri Alamsyah Hablil Ikhwana Lia Yusuf Winda Wardhani