<![CDATA[Sidoarjo Regency is one of the areas with the highest number of cases of violence against women and children in East Java Province. However, the complaint handling mechanism for cases of violence there remains limited and conventional, creating several barriers particularly for victims in areas with restricted access to communication and transportation. To address these challenges, in 2020 the Office for the Empowerment of Women, Child Protection, and Family Planning of Sidoarjo Regency, which supervises the Regional Technical Implementation Unit for the Protection of Women and Children (UPTD PPA), developed Sigap Kepak as an innovative, social media based service for the rapid, secure, and practical submission of reports coordinated by the UPTD PPA. This study aims to explain the factors influencing the success and failure of the implementation of innovation within government bureaucracy using four assessment indicators for online public service innovation proposed by Saputra and Frinaldi (2023): supporting factors for innovation, supporting factors for implementation, evaluation of public service quality, and shortcomings of the public service innovation. The study employs a descriptive qualitative approach with data collection techniques including interviews, documentation, and literature review. The findings indicate that Sigap Kepak was developed to meet needs for efficiency and transparency in handling violence cases for both reporters and victims.]]>
