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All Journal Jurnal Pengabdian Nasional (JPN) Indonesia
Muhammad Ammar Desvanda Putra
Universitas Dian Nuswantoro
Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pelatihan Ticketing Digital untuk Peningkatan Kemampuan Pengelola Desa Wisata Getas pada Program PPK Ormawa GARDU BEM FIK Universitas Dian Nuswantoro Muhammad Ilham Maulana; Zahrotul Umami; Binfilio Andri; Muhammad Ammar Desvanda Putra; Robert Ang; Andhika Hisyam Muhammad Rafi
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 7 No. 3 (2026): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v7i3.2115

Abstract

Digitalization in tourism village management is vital for enhancing administrative efficiency and service delivery. Getas Tourism Village previously managed ticketing manually via logbooks and WhatsApp, requiring capacity building through an integrated system. This community service program aimed to improve administrators' proficiency in operating a digital ticketing system, covering online reservations, payment verifications, booking management, and on-site POS transactions. Held on August 11, 2026, at Pendopo Tubing Genting, the training engaged 7 participants from the tourism village management, BUMDes, and village officials through presentations, a pre-test, hands-on simulations, and a post-test. The evaluation utilized 10 multiple-choice questions (maximum score 100). Analysis was conducted on 4 of 7 participants (57%) who completed assessments without network constraints. The results revealed an increase in the average score from 50 on the pre-test to 82.5 on the post-test (a 32.5-point gain). This program successfully provided foundational operational skills for administrators in adopting digital ticketing at Getas Tourism Village.
Co-Authors Andhika Hisyam Muhammad Rafi Binfilio Andri Muhammad Ilham Maulana Robert Ang Zahrotul Umami