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All Journal Journal of Language Development and Linguistics
Novianti Astina
Politeknik Negeri Madiun
Languange, Linguistic, Communication & Media

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The Role of English Language Skills in Tour Leading within the Hospitality Sector Eda Maaliah; Moh. Farid Maftuh; Rizka Maulina Wulandari; Novianti Astina; Salsabilla Nada Nabiha
Journal of Language Development and Linguistics Vol. 5 No. 2 (2026): September 2026
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jldl.v5i2.18564

Abstract

This study examines the role of English language skills in Tour Leading within the hospitality sector by comparing students’ academic achievement in English for Tour Leader with professional competency assessment at LSP-P1 Politeknik Negeri Madiun. A sequential explanatory mixed-methods design was used. Quantitative data were obtained from 50 Diploma III English students through academic records and Tour Leader certification results, while qualitative data were generated through a diagnostic performance test, focus group discussion, and in-depth interviews with two lecturers and two assessors. The academic mean was 79.42, with 84% of students obtaining A or B grades, whereas the certification pass rate was 72%. Diagnostic results showed strong performance in Greeting and Opening (85.5%) and Closing (81.5%), but lower performance in Tour Commentary and Cultural Storytelling (59.5%) and Handling Complaints and Emergency Situations (48.5%). The findings indicate linguistic-pragmatic, psychological, and curriculum-alignment gaps. A closed-loop improvement model integrating SKKNI into the RPS, an English Clinic, and institutional assessment synchronization is proposed.
Co-Authors Eda Maaliah Moh. Farid Maftuh Rizka Maulina Wulandari Salsabilla Nada Nabiha