Journal of Language Development and Linguistics
Vol. 5 No. 2 (2026): September 2026

The Role of English Language Skills in Tour Leading within the Hospitality Sector

Eda Maaliah (Politeknik Negeri Madiun)
Moh. Farid Maftuh (Politeknik Negeri Madiun)
Rizka Maulina Wulandari (Politeknik Negeri Madiun)
Novianti Astina (Politeknik Negeri Madiun)
Salsabilla Nada Nabiha (Politeknik Negeri Madiun)



Article Info

Publish Date
06 Oct 2026

Abstract

This study examines the role of English language skills in Tour Leading within the hospitality sector by comparing students’ academic achievement in English for Tour Leader with professional competency assessment at LSP-P1 Politeknik Negeri Madiun. A sequential explanatory mixed-methods design was used. Quantitative data were obtained from 50 Diploma III English students through academic records and Tour Leader certification results, while qualitative data were generated through a diagnostic performance test, focus group discussion, and in-depth interviews with two lecturers and two assessors. The academic mean was 79.42, with 84% of students obtaining A or B grades, whereas the certification pass rate was 72%. Diagnostic results showed strong performance in Greeting and Opening (85.5%) and Closing (81.5%), but lower performance in Tour Commentary and Cultural Storytelling (59.5%) and Handling Complaints and Emergency Situations (48.5%). The findings indicate linguistic-pragmatic, psychological, and curriculum-alignment gaps. A closed-loop improvement model integrating SKKNI into the RPS, an English Clinic, and institutional assessment synchronization is proposed.

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Journal Info

Abbrev

jldl

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Journal of Language Development and Linguistics (JLDL) is a quarterly, double-blind peer reviewed journal which publishes original research papers in the field of language development and Linguistics. JLDL publishes articles related to the nature of language acquisition and those which set bridges ...