Article Per Year (5 Year)
p-Index From 2020 - 2025
2.096
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Mahasiswa Manajemen Kajian Ilmiah Mahasiswa Manajemen Jurnal Keuangan dan Perbankan Kinerja Jurnal Widya Manajemen & Akuntansi EKONOMIS : Journal of Economics and Business JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) J-MAS (Jurnal Manajemen dan Sains) Jurnal Ekonomi dan Bisnis Dharma Andalas Peka: Jurnal Pengabdian Kepada Masyarakat Jurnal Akuntansi dan Keuangan Indonesia Media Riset Bisnis & Manajemen
Cicilia Erna Susilawati
Unika Widya Mandala Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences

Published : 22 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 22 Documents
Search

 1   2   3 
PENINGKATAN KOMPETENSI INSAN CREDIT UNION MELALUI PELATIHAN MANAJEMEN KEUANGAN Susilawati, Cicilia Erna; Supriharyanti, Elisabeth; Harimurti, Yohanes; Kampo, Kunradus; Jao, Robert; Daromes, Fransiskus E.
PeKA: Jurnal Pengabdian Kepada Masyarakat Vol 7, No 1 (2024): Juni
Publisher : Fakultas Bisnis, Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/peka.v7i1.5544

Abstract

Pengurus dan manajemen Credit Union (CU) merupakan ujung tombak dalam menggerakkan anggota dan menjaga keberlangsungan CU yang memerlukan pengetahuan memadai, terutama pengetahuan terkait Manajemen Keuangan. Tetapi pada kenyataannya, pengurus dan manajemen CU memiliki diversitas yang sangat tinggi baik dalam hal usia maupun pengetahuan sehingga mempengaruhi tata kelola CU. Oleh karenanya diperlukan suatu metode pembelajaran yang sesuai untuk menjembatani perbedaan pengetahuan pengurus dan manajemen CU.  Pelatihan manajemen keuanga telah terselenggara pada  tanggal 25 Februari – 6 Maret 2022. Dampak positif  dari kegiatan ini terungkap pada saat peserta pelatihan menyadari kesalahan dalam mengelola keuangan Credit Union selama ini. Para peserta juga telah membuat perencanaan untuk melakukan perubahan dalam analisis pengambilan keputusan keuangan dengan proses akuntasi sesuai dengan materi pelatihan yang telah diberikan.  Apabila perubahan ini dilakukan, harapannya Credit Union bisa dikelola dengan baik sehingga bisa tumbuh dan berkembang serta kesejahteraan anggota dan masyarakat semakin baik.
Persepsi Nasabah terhadap Aplikasi M-Banking pada Bank Swasta dan Bank Pemerintah Johan Ivander Wangsanegara; Cicilia Erna Susilawati; Visi Saujaningati Kristyanto
Ekonomis: Journal of Economics and Business Vol 8, No 1 (2024): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i1.1748

Abstract

Information and communication technology has revolutionized the banking sector and at its peak during the Covid 19 pandemic, most transactions can be carried out without the need to visit a bank and using mobile banking applications. In Indonesia, there are two banks that are most popular in using m-banking, m-BCA which is managed by a private bank and Livin by Mandiri which is managed by a state-owned company. The aim of this research is to analyze whether there are differences of trust, service quality and perceived risk on customer satisfaction in private and government managed m-Banking. The research method uses a quantitative approach based on data collected through online surveys. There are 180 active m-Banking customers with generation Z and Millennial demographics, students and productive workers. The results show that the factors that influence customer satisfaction in using m-Banking lie in the aspects of service quality and trust, while perceived risk has no effect. Furthermore, differences in the influence of m-banking application service quality determine customer satisfaction. Where, m-BCA customers are relatively more satisfied because the service is in accordance with the promises, transaction speed, security, attractive visual appearance, the application is more responsive and easier than the Livin by Mandiri. For generation Z and millennials, the use of digital banking applications is more influenced by the application's ability to meet transaction needs rather than threat factors such as the speed of computing personal data, cyber-crime and bank system errors.
Co-Authors Agung, Johan Santosa Ani Suhartatik Arini Arini Arini Arini Chr. Whidya Utami Cyrillius Martono Cyrillius Martono Cyrillius Martono Dyna Rachmawati Dyna Rachmawati Elisabeth Supriharyanti Erick Teofilus Gunawan Fransiskus Eduardus Daromes Harimurti, Yohanes Harjono, Timotius Hans Herlina Yoka Roida Johan Ivander Wangsanegara Kampo, Kunradus Kristyanto, Visi Saujaningati Lorentan, Stephanie Anastasia N Agus Sunarjanto Nekhasius Agus Sunarjanto Ninuk Muljani P. Julius F. Nagel Prabowo, F.X. Agus Joko Waluyo Rita Soehartono Robert Jao Sasongko, Arief Sugiarto Shanti Tuty Lindawati Vania Dewi Sugiarto Wibisono, Hermawan Yolanda Natalia Christine