Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Muhammad Ridho
Ilmu Politik, UIN Sunan Gunung Djati Bandung
Religion Humanities Economics, Econometrics & Finance Education Environmental Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Model Pelatihan Pelayanan Berbasis Kepuasan dan Kebahagiaan Pelanggan Pada Siswa Kelas XII SMK Prakarya Internasional Nihayatul Adawiyah; Muhammad Ridho; Fifit Hadiaty
Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol. 4 No. 1 (2026): Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : Fisip UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/commen.v4i1.3243

Abstract

This community service program was motivated by the limited understanding among vocational high school students regarding service concepts that remain procedural and insufficiently oriented toward customers’ emotional experiences. The program aimed to improve students’ competencies in delivering services that integrate customer satisfaction and customer happiness. The activity employed a participatory training approach through interactive lectures, focused group discussions, and role-play simulations involving 94 twelfth-grade students of SMK Prakarya Internasional. This approach was designed to strengthen conceptual understanding, practical skills, and empathetic service attitudes oriented toward customer experience. The results demonstrated improvements across all evaluation indicators. Understanding of customer satisfaction increased from 65% to 84%, understanding of customer happiness increased from 52% to 83%, the ability to distinguish satisfaction from happiness increased from 58% to 86%, and empathy-based service attitudes increased from 68% to 89%. In addition, qualitative observations revealed behavioral changes among students, particularly in communication skills, responsiveness, and empathy during service practices. Therefore, the program proved effective in transforming students’ service orientation from task-based service to experience-based service and is relevant for strengthening vocational education competencies in the service sector.
Co-Authors Hadiaty, Fifit Nihayatul Adawiyah