Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Waluya The International Science of Health Journal
Ahmad Ahyar
Provincial Health Office, Southeast Sulawesi, Indonesia
Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Customer Needs and Infrastructure Challenges in the Development of Training Services at the Southeast Sulawesi Provincial Health Training Center: A Qualitative Case Study Ahmad Ahyar; Sartini Risky; Sri Anggarini Rasyid
Waluya The International Science of Health Journal Vol. 5 No. 3 (2026): Waluya The International Science of Health Journal
Publisher : Magister Kesehatan Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54883/ye1qrg16

Abstract

Introduction: Adequate facilities and infrastructure are essential for delivering effective and participant-centered health training services. However, training institutions may face gaps between available facilities and participants' expectations. This study aimed to assess customer needs for facilities and infrastructure to support the development of health training services at the Southeast Sulawesi Provincial Health Training Center, Indonesia. Method: A qualitative case study was conducted from May to July 2025. Eleven participants were purposively selected, comprising three training service staff and eight training participants. Data were collected through in-depth interviews, participant observation, document review, and field documentation. Thematic analysis was conducted through coding, categorization, theme development, and interpretation, supported by NVivo software. Data credibility was enhanced through source and time triangulation. Result: The findings indicate diverse infrastructure needs, particularly regarding air conditioning, lighting, clean water, room and classroom comfort, sanitation, audiovisual equipment, and food provision. Key challenges included inconsistent water supply, limited dormitory capacity, equipment failures, and inadequate maintenance. Conclusion: Facility and infrastructure gaps remain important barriers to participant comfort and the quality of health training services. A systematic customer-needs assessment and preventive maintenance system should be integrated into training-service planning, with priority given to sanitation, accommodation, classroom facilities, audiovisual equipment, and food services.
Co-Authors Sartini Risky Sri Anggarini Rasyid