Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal Economic Excellence Ibnu Sina
Agnes Marcya Devana Rawung
Politeknik Negeri Manado
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Penerapan Aplikasi Andal by Taspen Dalam Mendukung Operasional Pelayanan Pensiun di PT Bank Mandiri Taspen Kantor Cabang Manado Agnes Marcya Devana Rawung; Melky Krisna Elia Paendong; Margaretha Annatje Rundengan
Journal Economic Excellence Ibnu Sina Vol. 4 No. 3 (2026): September: Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/excellence.v4i3.4030

Abstract

Digital transformation in social security services has driven PT Taspen (Persero) to develop the ANDAL by Taspen application, a superapp that allows pension participants to independently perform monthly presence authentication through biometric selfie technology. Despite its high adoption rate, user reviews indicate persistent service stability issues, such as authentication failures and accessibility difficulties for elderly customers, potentially delaying the disbursement of pensioners' financial entitlements. This study aims to analyze the implementation process of the ANDAL by Taspen application, identify its supporting and inhibiting factors, and examine its contribution to pension service operations at PT Bank Mandiri Taspen KC Manado. A descriptive qualitative approach is employed, with data collected through nonparticipant observation, semi-structured in-depth interviews, and documentation. Data are analyzed using the interactive model of Miles, Huberman, & Saldana (2014), encompassing data collection, data reduction, data display, and conclusion drawing/verification, with data validity ensured through source and method triangulation, member checking, and prolonged observation. The findings are expected to serve as an evaluation basis for PT Bank Mandiri Taspen KC Manado and PT Taspen (Persero) in refining digital pension services to become more reliable, fast, and inclusive for civil servant pensioners.
Co-Authors Margaretha Annatje Rundengan Melky Krisna Elia Paendong