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All Journal Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Journal Economic Excellence Ibnu Sina Santri : Jurnal Ekonomi dan Keuangan Islam JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi EDUCATIONE: Journal of Education Research and Review Global Leadership Organizational Research in Management
Melky Krisna Elia Paendong
Politeknik Negeri Manado
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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DEVELOPING DIGITAL RECORDKEEPING COMPETENCIES THROUGH A WEB-BASED TRAINING PROGRAM FOR RURAL PALM SUGAR PRODUCERS Offel Arianti Rumagit; Melky Krisna Elia Paendong; Arief Perdana Kumaat; Misael Aldo Walangitan; Gratia Natrina Kaparang; Putri Harunja
EDUCATIONE Vol. 4 No. 2 (2026)
Publisher : CV. TOTUS TUUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59397/edu.v4i2.310

Abstract

Rural palm sugar producers increasingly combine traditional processing with photovoltaic systems, but production, quality, cost, and solar-use records often remain fragmented. This study designed and field-demonstrated a low-cost web-based administration system for Kelompok Tani Talaut Jaya in North Sulawesi, Indonesia. Following design science research, the study analyzed the group's paper forms, developed a Google Sheets and Google Apps Script prototype, demonstrated the artifact across several production cycles, and revised it through field observation and informal user feedback. The group leader and several producers used the system through four functional roles: operator, quality control, leadership, and administrator. The artifact integrates five modules: raw-material receiving, daily production, output quality, production-cost calculation, and solar-energy-use logging. Functional verification covered role-based access, transaction recording, automated calculation of Harga Pokok Produksi (HPP), and monthly PDF report generation. The evaluation was descriptive; exact user numbers, transaction volumes, task-completion times, error rates, and standardized acceptance scores were not formally recorded. The verified final forms contain six, six, six, five, and six data-entry fields, respectively. Only the production-cost module retained a documented initial count of ten fields, so the study does not claim a measured reduction across all modules. The solar-energy module documents utilization conditions but does not quantify energy savings or causal production effects. The findings support feasibility in one partner setting and require multi-site validation using formal usability, accuracy, time, and metered-energy measures.
Pengaruh Persepsi Kemudahan Penggunaan dan Persepsi Kegunaan terhadap Minat Menggunakan Aplikasi Wondr by BNI pada Mahasiswa Politeknik Negeri Manado Mandie Pantow; Melky Krisna Elia Paendong; Rolyke Tulangow
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 5 (2026): September: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i5.2723

Abstract

This study aims to examine the implementation of the Wondr by BNI application and analyze the effect of Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use among students of Politeknik Negeri Manado. This research employed a quantitative approach using descriptive and associative mothods. The population consisted of 300 students, with 39 respondents selected using the Slovin formula and purposive sampling. Data were collected through questionnaires and analyzed using SPSS, including multiple linear regression,, t-test, F-test, and coefficient of determination The results indicate that the implementation of the Wondr by BNI application is categorized as good. Partially, Perceived Ease of Use and Perceived Usefulness do not have a significant effect on Behavioral Intention to Use. However, simultaneously, both variables have a positive and significant effect on Behavioral Intention to Use the Wondr by BNI application. The Adjusted R Square value of 32,4% indicates that Behavioral Intention to Use is explained by Perceived Ease of Use and Perceived Usefulness, while the remaining 67,6% is influenced by other factors outside this study.
Strategi Pengembangan Kerja Sama BPJS Kesehatan Cabang Manado dengan Stakeholder Penyedia Data Andini Margaretha Senduk Hermansyah; Melky Krisna Elia Paendong; Floren Agnesia Sinaga; Daisy Iriany Erny Sundah; Robby Tanod Mamusung; Margaretha Annatje Rundengan
Global Leadership Organizational Research in Management Vol. 4 No. 4 (2026): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v4i4.4046

Abstract

This study aims to analyze the development strategy of collaboration between BPJS Kesehatan Manado Branch and its data-provider stakeholder, the Manado City Population and Civil Registration Office (Disdukcapil), in supporting the National Health Insurance–Healthy Indonesia Card (JKN-KIS) program, particularly in the aspect of participant data updating, based on a SWOT analysis. This study employed a qualitative approach with a descriptive case study design. Data were collected through in-depth interviews with four informants from BPJS Kesehatan Manado Branch and Disdukcapil Manado City, supported by non-participant observation and public document review. Data were analyzed using the interactive model of Miles et al. (2014), followed by a SWOT analysis (IFAS, EFAS, and SWOT Matrix). The results show that the collaboration between the two institutions has been running since around 2013, grounded in a formal Cooperation Agreement (PKS), and supported by a National Identification Number (NIK)-based data-matching mechanism through Disdukcapil's web portal. Data quality is generally adequate in terms of accuracy, but still faces challenges in completeness (newborns without a NIK) and timeliness of updates. Disdukcapil holds a strategic stakeholder position based on data dependency, authority, and its contribution to data updating. The internal-external factor mapping places this collaboration in Quadrant I (an aggressive position), making the SO strategy the top priority namely accelerating NIK matching for newborns and strengthening periodic data-exchange integration.
Perancangan Dashboard Pengecekan Tenant untuk Meningkatkan Efektivitas Pengawasan pada Divisi Commercial Non-Aero PT Angkasa Pura Indonesia Cabang Bandar Udara Sam Ratulangi Manado Jariska B. P. Mandagi; Melky Krisna Elia Paendong; Meiske Wisye Manopo
SANTRI : Jurnal Ekonomi dan Keuangan Islam Vol. 4 No. 5 (2026): Oktober: SANTRI : Jurnal Ekonomi dan Keuangan Islam
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/santri.v4i5.2713

Abstract

Tenant supervision at the Commercial Non-Aero Division of PT Angkasa Pura Indonesia, Sam Ratulangi International Airport Manado Branch, is still carried out manually. Officers fill out paper forms in the field, and the results are then recapitulated and compiled into reports manually. This method is time-consuming, prone to recording errors, leaves data scattered and uncentralized, and makes it difficult for management to monitor tenant compliance in real time. This study aims to map the tenant supervision mechanism currently in place, design an integrated and user-friendly tenant inspection dashboard, and analyze the dashboard's interface in terms of ease of use and its suitability to the division's needs. The study uses a descriptive qualitative approach with a design research strategy. Informants are selected purposively, and data are collected through semi-structured interviews, direct observation, and documentation study. The data are analyzed using the interactive model of Miles, Huberman, and Saldaña, while the dashboard design follows the stages of Design Thinking, namely empathize, define, ideate, prototype, and test. Data trustworthiness is maintained through triangulation, member checking, and an audit trail. The theoretical foundation covers operations management, the controlling function, KPI-based performance management, tenant relationship management, and management information systems. The expected output is a dashboard prototype that helps make tenant supervision faster, more accurate, and more transparent, thereby supporting better management of the non-aero commercial area.
Evaluasi Pengajuan Klaim JHT Melalui Aplikasi JMO Pada BPJS Ketenagakerjaan Cabang Manado Monica Thiesska Patricia Siudu; Melky Krisna Elia Paendong; Cysca Adeleida Juliana Langi; Robby Tanod Mamusung
JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Vol. 4 No. 1 (2026): July
Publisher : CV. Muris Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62421/jibema.v4i1.752

Abstract

Penelitian ini mengkaji tentang pelaksanaan pengajuan klaim (JHT) melalui Aplikasi (JMO) pada kantor cabang BPJS Ketenagakerjaan Manado, yang dilatorbelakangi oleh adanya masalah ketidaksesuain data peserta, kendala teknis pada sistem aplikasi serta sosisalisasi yang masih kurang optimal. Studi ini menerapkan dengan menggunakan pendekatan kualitatif deskriptif evaluative dengan melibatkan sepuluh informan-lima petugas dan lima peserta yang menggunakan aplikasi JMO secara purposive, melalui wawancara mendalam, observasi serta studi dokumentasi, selanjutnya dianalisis menggunakan Model Implementasi Kebijakan Edward III, Kerangka e-Service Quality, dan Model Kesuksesan Sistem Informasi DeLone dan McLean. Temuan ini memperlihatkan bahwa petugas pada dasarnya telah memahami alur mekanisme klaim JHT meskipun belum pernah mendapatkan pelatihan secara formal, adanya kesenjangan kompetensi yang dapat dilihat antara Customer Service Officer (CSO) dan petugas security (lini pertama), sedangkan kesiapan peserta sangat bergantung pada tingkat literasi digital, dan sosialisasi belum sepenuhnya mengjangkau kelompok non-digital. Petugas dinilai cukup responsive dan proses pencairan dana berlangsung cepat sesuai waktu yang ditentutkan (1-3 hari kerja), meskipun kejelasan pesan kesalahan (error) serta batas maksimal klaim sejumlah Rp. 15.000.000 tetap menjadi hambatan. Kegagalan verifikasi biometrik tercatat sebagai kendala teknis yang paing sering ditemukan, serta diikuti oleh ketidaksesuain data, gangguan koneksi jaringan, dan keterbatasan kapasitas server, sebagian peserta tetap memandang JMO lebih praktis dibandingkan layanan tatap muka. Berdasarkan hasil tersebut, penelitian ini menyarankan pengguna kapasitas Sumber Daya Manusia (SDM) yang disertai sosialisasi tersegmentasi, peningkatan mutu pelayanan, serta pembenahan aspek teknis sistem Jamsostek Mobile untuk mendukung kelancaran transformasi digital BPJS Ketenagakerjaan Manado yang lebih insklusif dan efisien.
Analisis Penerapan Aplikasi Andal by Taspen Dalam Mendukung Operasional Pelayanan Pensiun di PT Bank Mandiri Taspen Kantor Cabang Manado Agnes Marcya Devana Rawung; Melky Krisna Elia Paendong; Margaretha Annatje Rundengan; Agustinus Walansendow; Mikke R. Marentek; Precylia Ribka Rambing
Journal Economic Excellence Ibnu Sina Vol. 4 No. 3 (2026): September: Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/excellence.v4i3.4030

Abstract

Digital transformation in social security services has driven PT Taspen (Persero) to develop the ANDAL by Taspen application, a superapp that allows pension participants to independently perform monthly presence authentication through biometric selfie technology. Despite its high adoption rate, user reviews indicate persistent service stability issues, such as authentication failures and accessibility difficulties for elderly customers, potentially delaying the disbursement of pensioners' financial entitlements. This study aims to analyze the implementation process of the ANDAL by Taspen application, identify its supporting and inhibiting factors, and examine its contribution to pension service operations at PT Bank Mandiri Taspen KC Manado. A descriptive qualitative approach is employed, with data collected through nonparticipant observation, semi-structured in-depth interviews, and documentation. Data are analyzed using the interactive model of Miles, Huberman, & Saldana (2014), encompassing data collection, data reduction, data display, and conclusion drawing/verification, with data validity ensured through source and method triangulation, member checking, and prolonged observation. The findings are expected to serve as an evaluation basis for PT Bank Mandiri Taspen KC Manado and PT Taspen (Persero) in refining digital pension services to become more reliable, fast, and inclusive for civil servant pensioners.
Co-Authors Agnes Marcya Devana Rawung Agustinus Walansendow Andini Margaretha Senduk Hermansyah Arief Perdana Kumaat Cysca Adeleida Juliana Langi Daisy Iriany Erny Sundah Floren Agnesia Sinaga Gratia Natrina Kaparang Jariska B. P. Mandagi Mandie Pantow Marentek R Mikke Margaretha Annatje Rundengan Meiske Manopo Misael Aldo Walangitan Monica Thiesska Patricia Siudu Offel Arianti Rumagit Precylia Ribka Rambing Putri Harunja Robby Tanod Mamusung Rolyke Tulangow