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All Journal Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Mirai Management Journal of Management and Creative Business Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Agustinus Walansendow
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Design of Savana Hills Ecotourism Tracking Route in Pulisan Village, Likupang Regency, North Minahasa Bet El Silisna Lagarense; Mex Usmeni Pesik; Agustinus Walansendow
Agrokreatif: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 10 No. 2 (2024): Agrokreatif Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agrokreatif.10.2.166-174

Abstract

The community service program with the students focuses on Pulisan Village, which is in the Likupang KEK (Special Economic Zone) area and a super-priority tourism destination. Pulisan has many attractions, including beaches, islands, and sea. However, Pulisan also needs new tourist attractions, specifically terrestrial tourist attractions, to distribute tourist visits well. Therefore, a community service program with students is carried out in collaboration with partners, namely tourism care groups entitled Designing the Savana Hill Ecotourism Tracking Route in Pulisan Village, Likupang, North Minahasa Regency. The method used was direct assistance to the community, in this case, the Pulisan Village tourism awareness group responsible for developing the Pulisan Tourism Village. The design of the ecotourism tracking route used mapping technology to determine the direction and location points created, as well as stopping points along the Pulisan Savana Hill tracking route. With the Savana Hill tracking route, tourist visits are focused on the sea, islands, and beaches, and they are distributed to Savana Hill using the designed tracking route. The community service program with students resulted in an output, namely the design of a tracking route with three stopping points (shelters).
Analisis Disiplin Kerja Karyawan dalam Penerapan Sistem Absensi Online pada PT Adira Dinamika Multi Finance Tbk Regional Pasima Jesica Revalina Tawaris; Agustinus Walansendow; Vekky Supit
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 5 (2026): September: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i5.2771

Abstract

Employee work discipline is a key foundation for organizational performance, yet its implementation at PT. Adira Dinamika Multi Finance Tbk Regional Pasima still faces challenges, including late arrivals, technical disruptions in the online attendance system, limited employee awareness, and underutilized attendance data for performance evaluation. This study aims to determine the level of employee work discipline following the implementation of the online attendance system, analyze its impact on attendance and punctuality, identify the obstacles encountered, and examine how attendance data is used to support performance evaluation. A descriptive qualitative approach was employed, using in-depth interviews, non-participant observation, and literature review as data collection techniques. Data were analyzed using the interactive model of Miles et al.(2020), comprising data reduction, data display, and conclusion drawing/verification, with data validity ensured through credibility, transferability, dependability, and confirmability checks. The findings are expected to provide the company with a clear picture of employee work discipline and serve as a basis for improving future human resource policies.
Analisis Kualitas Pelayanan Berbasis Sistem Estimasi Waktu Tunggu pada BPJS Ketenagakerjaan Cabang Manado Maria Melsasail; Agustinus Walansendow; Wingston M. J Longdong
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2895

Abstract

This study aims to describe and analyze service quality regarding the waiting time estimation system at the Manado Branch of BPJS Ketenagakerjaan (Social Security Agency for Employment). The research focuses on the availability of physical facilities and supporting technology, the accuracy and consistency of information provided by the system, and the level of participant trust in the system's reliability. The study was prompted by a discrepancy between actual waiting times ranging from 20 to 30 minutes and the average of 12–18 participant complaints received daily. A descriptive qualitative approach was employed, involving eight informants. Data analysis was conducted using the Miles and Huberman interactive model; the findings categorized according to the dimensions of tangibles, reliability, responsiveness, assurance, and empathy revealed a significant gap between staff perceptions and the actual experiences of participants. The study recommends recalibrating the estimation algorithm, upgrading technological infrastructure, improving the accessibility of information displays, and implementing Standard Operating Procedures (SOPs) for proactive communication to achieve more consistent and responsive service quality for participants.
Model Bisnis Agen Pos dalam Mendukung Usaha Ritel Skala Mikro Josua Christan Kalalo; Jufrina Mandulangi; Agustinus Walansendow
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.7997

Abstract

PT. Pos Indonesia mengembangkan model bisnis "Agen Pos" sebagai strategi kemitraan untuk memperluas jangkauan layanan sekaligus memberdayakan usaha ritel mikro untuk bertindak sebagai perpanjangan layanan pos di tingkat masyarakat. Studi ini menggunakan pendekatan kualitatif dengan metode studi kasus eksploratif. Data dikumpulkan melalui wawancara mendalam dengan tujuh informan—satu anggota staf teknis, satu manajer program kemitraan, dan lima mitra Agen Pos yang mewakili tiga kategori volume transaksi (aktivitas tinggi, menengah, dan rendah) serta melalui observasi lapangan dan analisis dokumen. Data dianalisis menggunakan teknik Miles dan Huberman (reduksi data, tampilan data, dan penarikan kesimpulan/verifikasi), dengan validitas dipastikan melalui triangulasi sumber dan teknik. Hasil menunjukkan bahwa model bisnis Agen Pos Cabang Utama Manado (KCU) bergantung pada proposisi nilai yang sederhana: menghasilkan pendapatan tambahan tanpa investasi modal yang signifikan dan dengan biaya masuk yang rendah bagi mitra. Namun, elemen "Hubungan Pelanggan" dan "Aktivitas Utama" masih menjadi titik lemah, karena program pendampingan dan pelatihan lanjutan KCU belum memadai.
Analisis Efektivitas Penggunaan Sistem Fokdis Dalam Penginputan Transaksi Penjualan Pada Pt Mitra Kencana Distribusindo Zerlinda Darwis; Deky Mundung; Agustinus Walansendow
Jurnal Mirai Management Vol 12, No 1
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v12i1.12792

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas penggunaan sistem FOKDIS (Fokus Distributor System) dalam penginputan transaksi penjualan produk PT Focus Distribusi Nusantara pada PT Mitra Kencana Distribusindo, ditinjau dari tiga dimensi, yaitu kecepatan, kemudahan, dan kepuasan penggunaan. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan dua informan yang dipilih secara purposive, yaitu Admin FOKUS dan Operator/Karyawan Penginput. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi, kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña, serta diuji keabsahannya melalui triangulasi sumber dan teknik, member check, serta perpanjangan pengamatan. Hasil penelitian menunjukkan bahwa kecepatan penggunaan sistem tergolong cukup baik (skala 7-8 dari 10) namun terhambat oleh kompleksitas alur pada fitur Customer Order dan periode transisi pembaruan struktur kode produk. Kemudahan penggunaan dinilai relatif tinggi (skor 8 dari 10) didukung mekanisme void, approval, dan berita acara sebagai jalur pemulihan kesalahan. Kepuasan penggunaan berada pada skala 7 dari 10, terkendala oleh ketidaksesuaian data stok dan diskon antara sistem ND6 dan FOKDIS. Secara keseluruhan, sistem FOKDIS dinilai cukup efektif namun memerlukan penyederhanaan alur proses dan peningkatan konsistensi data antarsistem.
Co-Authors Bet El Silisna Lagarense, Bet El Silisna Deky Mundung Jesica Revalina Tawaris Josua Christan Kalalo Mandulangi, Jufrina Maria Melsasail Mex Usmeni Pesik Vekky Supit Wingston M. J Longdong Zerlinda Darwis