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All Journal Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Lina Marlina
Universitas Nahdlatul Ulama Lampung
Computer Science & IT

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Sistem Informasi Pelayanan Aspirasi Masyarakat Berbasis Website dengan Fitur Manajemen dan Monitoring pada Badan Pusat Statistik Kabupaten Lampung Timur Lina Marlina; Imam Mualim; Nuari Anisa Sivi
SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Vol. 4 No. 4 (2026): Oktober: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/saber.v4i4.4286

Abstract

Public aspiration channels in government agencies are often scattered, which complicates the recording, grouping, and follow-up of public input. This study aimed to develop a web-based public aspiration service information system with aspiration management features and administrator-side monitoring of aspiration status at the Statistics Indonesia (Badan Pusat Statistik, BPS) office of East Lampung Regency. The system was developed using the Waterfall method, covering requirements analysis, system design, implementation, testing, and maintenance, while data were collected through observation, interviews, documentation, and literature study. The resulting system, named SPANASPIRASI (PELITA), was implemented with PHP and MySQL and consists of a public aspiration form with evidence upload, an administrator login, a statistics dashboard, an aspiration data table with detail view, and a reply and status management module. Black box testing of 39 scenarios across ten modules showed that every scenario produced the expected output, giving a success rate of 100%. These findings indicate that the system functions as specified in the tested scenarios and supports structured recording, centralized storage, and documented follow-up of public aspirations; they do not establish overall usability or security. Usability evaluation with end users and public status tracking remain agenda items for future research.
Co-Authors Imam Mualim Nuari Anisa Sivi