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All Journal Danadyaksa: Post Modern Economy Journal
Theresia Sugiarti Oetji
Universitas Sangga Buana YPKP, Bandung, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Impact of Hospital Management Information System (SIMRS) Implementation on the Effectiveness and Efficiency of Healthcare Services and Its Implications for Patient Satisfaction at Rajawali Hospital Theresia Sugiarti Oetji; Sri Rochani Mulyani; Ayu Laili Rahmiyati; Kosasih; Vip Paramarta
Danadyaksa: Post Modern Economy Journal Vol. 4 No. 2 (2026): Post Modern Economy Journal
Publisher : Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69965/danadyaksa.v4i2.585

Abstract

This study aims to examine the effect of the implementation of the Hospital Management Information System (SIMRS) on the effectiveness and efficiency of healthcare services and its implications for patient satisfaction at Rumah Sakit Rajawali. The research method used is quantitative with a path analysis approach. The results show that the implementation of SIMRS, the effectiveness and efficiency of services, and patient satisfaction at Rumah Sakit Rajawali are categorized as quite good. The implementation of SIMRS has a positive and significant impact on the effectiveness and efficiency of services. In addition, the effectiveness and efficiency of services were found to have a positive and significant effect on patient satisfaction. This study also found that the implementation of SIMRS has a significant indirect effect on patient satisfaction through the effectiveness and efficiency of services. The indirect effect, which is larger than the direct effect, indicates the important role of the effectiveness and efficiency of services as intervening variables in mediating the relationship between SIMRS implementation and patient satisfaction. These findings provide important contributions to improving the quality of healthcare services at Rumah Sakit Rajawali.
Co-Authors Ayu Laili Rahmiyati Kosasih Sri Rochani Mulyani Vip Paramarta