Danadyaksa: Post Modern Economy Journal
Vol. 4 No. 2 (2026): Post Modern Economy Journal

The Impact of Hospital Management Information System (SIMRS) Implementation on the Effectiveness and Efficiency of Healthcare Services and Its Implications for Patient Satisfaction at Rajawali Hospital

Theresia Sugiarti Oetji (Universitas Sangga Buana YPKP, Bandung, Indonesia)
Sri Rochani Mulyani (Universitas Sangga Buana YPKP, Bandung, Indonesia)
Ayu Laili Rahmiyati (Universitas Sangga Buana YPKP, Bandung, Indonesia)
Kosasih (Universitas Sangga Buana YPKP, Bandung, Indonesia)
Vip Paramarta (Universitas Sangga Buana YPKP, Bandung, Indonesia)



Article Info

Publish Date
27 Oct 2026

Abstract

This study aims to examine the effect of the implementation of the Hospital Management Information System (SIMRS) on the effectiveness and efficiency of healthcare services and its implications for patient satisfaction at Rumah Sakit Rajawali. The research method used is quantitative with a path analysis approach. The results show that the implementation of SIMRS, the effectiveness and efficiency of services, and patient satisfaction at Rumah Sakit Rajawali are categorized as quite good. The implementation of SIMRS has a positive and significant impact on the effectiveness and efficiency of services. In addition, the effectiveness and efficiency of services were found to have a positive and significant effect on patient satisfaction. This study also found that the implementation of SIMRS has a significant indirect effect on patient satisfaction through the effectiveness and efficiency of services. The indirect effect, which is larger than the direct effect, indicates the important role of the effectiveness and efficiency of services as intervening variables in mediating the relationship between SIMRS implementation and patient satisfaction. These findings provide important contributions to improving the quality of healthcare services at Rumah Sakit Rajawali.

Copyrights © 2026






Journal Info

Abbrev

danadyaksa

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Danadyaksa: Post Modern Economy Journal is an open-access, peer-reviewed journal whose objective is to publish original research papers related to the economy, Sharia economy, and business issues. This journal is also dedicated to disseminating the published articles freely for international ...