<![CDATA[Holistic Integrative Early Childhood Education (PAUD HI) is a national policy (Presidential Regulation No. 60 of 2013) requiring integrated education, health, nutrition, care, protection, and welfare services for children. A gap exists, however, between this regulation and its implementation at the institutional level, particularly in state-run early childhood institutions closely tied to local bureaucracy. This study aims to examine the implementation of PAUD HI policy, assess public service quality, and identify supporting and inhibiting factors at KB Negeri Handayani, Biak Numfor Regency. A qualitative descriptive method was employed. Data were collected through in-depth interviews with five key informants (the institution manager, a teacher, a parent, a public health center staff member, and a civil registry official), field observation, and document review, then analyzed using Miles and Huberman's data reduction, display, and conclusion-drawing technique, with validity ensured through triangulation. Results show that PAUD HI implementation at KB Negeri Handayani has proceeded reasonably well, with the five essential services beginning to be integrated, although welfare services (children's population ID numbers and birth certificates) remain suboptimal. Measured against the five SERVQUAL dimensions, public service quality was strong in reliability, responsiveness, assurance, and empathy, but weaker in tangibles due to limited facilities. Key supporting factors were the strong commitment of management and teachers and high parental enthusiasm, while the main barriers were limited facilities and weak cross-sector coordination with health authorities. The study concludes that successful PAUD HI implementation depends more on local leadership and commitment than on formal facility provision, and recommends strengthening cross-sector MoUs and dedicating special budget allocations for state-run early childhood institutions.]]>
