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All Journal Alignment: Journal of Administration and Educational Management
Yayuk Srihandayani
Universitas Pelita Harapan
Education

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The Role of Supportive Leadership, Organizational Citizenship Behavior, Work Engagement and Job Satisfaction on Employee Performance in Logistics Company Yayuk Srihandayani; Rinto Rain Barry
Alignment: Journal of Administration and Educational Management Vol. 8 No. 5 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/bm4wsg20

Abstract

This study aims to analyze the role of supportive leadership, organizational citizenship behavior, work engagement, and job satisfaction on employee performance in a logistics company. The research method used was a quantitative approach using Structural Equation Modeling (SEM) using SmartPLS 4. A questionnaire was distributed to 154 employees, with 113 pieces of data eligible for analysis. The results showed that supportive leadership, organizational citizenship behavior, and work engagement have a positive and significant effect, both directly and through job satisfaction, on employee performance. Furthermore, job satisfaction proved to be a mediating variable, strengthening the influence of these three variables on employee performance. The study concluded that increasing organizational citizenship behavior, supportive leadership, and work engagement, coupled with increased job satisfaction, can drive optimal employee performance in a logistics company.   Keywords: Supportive Leadership, Organizational Citizenship Behavior, Work Engagement
Co-Authors Rinto Rain Barry