Alignment: Journal of Administration and Educational Management
Vol. 8 No. 5 (2025): Alignment: Journal of Administration and Educational Management

The Role of Supportive Leadership, Organizational Citizenship Behavior, Work Engagement and Job Satisfaction on Employee Performance in Logistics Company

Yayuk Srihandayani (Universitas Pelita Harapan)
Rinto Rain Barry (Universitas Pelita Harapan)



Article Info

Publish Date
30 Oct 2025

Abstract

This study aims to analyze the role of supportive leadership, organizational citizenship behavior, work engagement, and job satisfaction on employee performance in a logistics company. The research method used was a quantitative approach using Structural Equation Modeling (SEM) using SmartPLS 4. A questionnaire was distributed to 154 employees, with 113 pieces of data eligible for analysis. The results showed that supportive leadership, organizational citizenship behavior, and work engagement have a positive and significant effect, both directly and through job satisfaction, on employee performance. Furthermore, job satisfaction proved to be a mediating variable, strengthening the influence of these three variables on employee performance. The study concluded that increasing organizational citizenship behavior, supportive leadership, and work engagement, coupled with increased job satisfaction, can drive optimal employee performance in a logistics company.   Keywords: Supportive Leadership, Organizational Citizenship Behavior, Work Engagement

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Journal Info

Abbrev

ALIGNMENT

Publisher

Subject

Education

Description

Jurnal Aligment memuat artikel hasil penelitian baik penelitian menggunakan pendekatan kuantitatif, kualitatif, dan mixed method yang terkait dengan bidang ilmu Manajemen dan Administrasi ...