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All Journal Formosa Journal of Applied Sciences (FJAS)
Sopian Abdul Rohhim
Universitas Langlangbuana
Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences

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Legal Implications of Differences in Decisions in Settlement of Banking Consumer Disputes Based on Financial Services Authority Regulation Number 22 of 2023 Sopian Abdul Rohhim; Imas Rosidawati Wiradirja; Syahrul Machmud
Formosa Journal of Applied Sciences Vol. 4 No. 10 (2025): October 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v4i10.407

Abstract

The practice of resolving banking consumer disputes still often overlaps with the authority to adjudicate even though the resolution mechanism has been specifically regulated in the Service Authority Regulation Number 22 of 2023 concerning the Protection of Consumers and the Community in the Financial Services Sector, thus causing legal implications for the existence of Differences in Decisions in resolving banking consumer disputes. This research uses a normative juridical approach method, which is also called doctrinal law research. In this type of legal research, law is often conceptualized as what is written in laws and regulations (law in books) or law is conceptualized as a rule or norm that is a benchmark for human behavior that is considered appropriate, consisting of primary legal materials, secondary legal materials, and tertiary data. The government must update the Laws and Regulations in order to provide restrictions on ordinary consumers and banking consumers.
Co-Authors Imas Rosidawati Wiradirja Syahrul Machmud