Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Wati, Ni Putu Ayu Candra
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Online Customer Reviews, Online Customer Ratings, and Brand Image on Purchase Decisions for The Originote Products Among Gen Z Consumers in Denpasar Wati, Ni Putu Ayu Candra; Mitariani, Ni Wayan Eka; Anggraini, Ni Putu Nita
EMAS Vol. 7 No. 10 (2026): EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i10.15019

Abstract

This study aims to analyze the influence of online customer reviews, online customer ratings, and brand image on purchasing decisions for The Originote products on the TikTok Shop platform. This study focuses on digital factors that shape consumer behavior among Gen Z consumers in Denpasar as active users of social media and e-commerce platforms. A quantitative approach was employed using a non-probability sampling method with an accidental sampling technique involving 112 respondents. Data were collected through questionnaires distributed to Gen Z consumers of The Originote in Denpasar. The instruments were tested for validity, reliability, and classical assumptions before being analyzed using multiple linear regression. The results indicate that online customer reviews, online customer ratings, and brand image have a significant influence on purchasing decisions. The regression model explains 57.9% of the variation in purchasing decisions, with online customer ratings identified as the most dominant factor influencing consumer decisions. This study contributes to digital consumer behavior research by highlighting the role of electronic word-of-mouth, online ratings, and brand image in influencing Gen Z purchasing decisions within a social commerce environment.
Co-Authors Ni Putu Nita Anggraini Ni Wayan Eka Mitariani