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All Journal Socius: Social Sciences Research Journal
Riny Viri Insy Sinaga
Fakultas Ekonomi, Universitas Alwashliyah, Medan, Indonesia
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Organizational Commitment of Employees at the Secretariat Office of Baitul Mal Subulussalam City Abdul Wahid; Hablil Ikhwana; Ilfi Rahmi Putri; Riny Viri Insy Sinaga
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23438339

Abstract

This study aims to determine and analyze the organizational commitment of employees at the Secretariat Office of Baitul Mal Subulussalam City based on five main factors: leadership, job satisfaction, organizational climate, role clarity, and person-organization value congruence. The research method employed is a qualitative approach with descriptive analysis. Data were gathered through in-depth interviews with 9 employees (including the chairman and members) and documentation. Data analysis techniques included data transcription, coding, category grouping, and the extraction of main themes linked to organizational commitment theory. The results indicate that the employees' organizational commitment is at a very strong and mature level. This commitment is dominated by affective commitment stemming from democratic and humanistic leadership, intrinsic job satisfaction based on spirituality (the happiness of helping mustahik), an egalitarian organizational climate grounded in Islamic brotherhood (ukhuwah Islamiyah), clear role definitions that minimize task ambiguity, and the alignment of organizational values with the Islamic Work Ethics. Employees view their work as a form of worship and mandate for accountability in the afterlife, thereby overshadowing the limitations of financial compensation.
The Effect of Work Discipline and Internal Supervision on Community Satisfaction with Public Services in Pekan Sialang Buah Village, Teluk Mengkudu District, Serdang Bedagai Regency Cindi Maisuci; Hablil Ikhwana; Riny Viri Insy Sinaga; Muhammad Rum Lubis
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23500292

Abstract

This study aims to analyze the influence of work discipline and internal supervision on community satisfaction with public services in Pekan Sialang Buah Village, Teluk Mengkudu District, Serdang Bedagai Regency. The research employed a quantitative approach by distributing questionnaires to 98 respondents who directly received administrative services. The results show that work discipline significantly affects community satisfaction, with a t-value of 2.87 1.98 and a significance level of 0.005 0.05. Internal supervision also has a significant effect, with a t-value of 2.45 1.98 and a significance level of 0.016 0.05. Simultaneously, work discipline and internal supervision significantly influence community satisfaction, with an F-value of 5.67 3.10 and a significance level of 0.024 0.05. The coefficient of determination (R²) of 0.42 indicates that both variables explain 42% of the variation in community satisfaction, while the remaining percentage is influenced by other factors. These findings confirm that strengthening officials’ discipline and internal supervision are key factors in improving the quality of village public services. Based on the results, it is recommended that the village government enforce stricter attendance and punctuality rules, strengthen performance evaluation systems with clear indicators, and utilize information technology to support more effective supervision. Furthermore, continuous training should be provided to village officials to enhance professionalism and friendliness in serving the community.
Co-Authors Abdul Wahid Cindi Maisuci Hablil Ikhwana Ilfi Rahmi Putri Muhammad Rum Lubis