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All Journal Jurnal Mahasiswa Sistem Informasi Galuh (JMSIG)
Garnisa Maudi Kusumawardini
Universitas Galuh
Computer Science & IT

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PERENCANAAN STRATEGIS SISTEM INFORMASI METODE WARD AND PEPPARD MENINGKATKAN LAYANAN E-GOVERNMENT PADA DINAS KOMINFO KABUPATEN CIAMIS Garnisa Maudi Kusumawardini; Maulana Sidiq; Tuti Rohayati
Jurnal Mahasiswa Sistem Informasi Galuh Vol 3 No 1 (2026): Journal of Galuh Information Systems Student
Publisher : Fakultas Teknik Jurusan Sistem Informasi Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/jmsig.v3i1.6305

Abstract

The development of information technology has encouraged the government to improve The Communication and Informatics Agency of Ciamis Regency faces challenges in IS/IT management, particularly regarding system and data integration, manual workflows, limited human resources, and IS/IT governance. This study aims to formulate an information system strategic plan using the Ward and Peppard method to support the enhancement of E-Government services. The research stages involve analyzing internal and external business and IS/IT environments using SWOT, Value Chain, PEST, Critical Success Factors (CSF), and the McFarlan Strategic Grid. Data were collected through observation, interviews, literature reviews, and questionnaires. The study produced a portfolio of 18 applications categorized into Strategic, High Potential, Key Operational, and Support groups along with an IS/IT strategic planning roadmap for the 2026–2030 period. These results are expected to serve as a guideline for developing more integrated and focused IS/IT systems to support the improvement of E-Government service quality.
Co-Authors Maulana Sidiq Tuti Rohayati