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All Journal Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan
Almas Faizullah Taqiuddin Almas
Universitas Negeri Surabaya
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When Meaning Fails: The Effect of Semantic Noise on Team Performance through Communication Effectiveness Almas Faizullah Taqiuddin Almas; Dhiyan Septa Wihara; Diki Putra Setianto
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 4 (2026): October
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i4.4516

Abstract

This study examines the role of semantic noise in influencing team performance within multigenerational workplaces. Although communication barriers have been widely studied, limited attention has been given to semantic noise defined as differences in meaning interpretation as a key mechanism affecting team outcomes, particularly across generational cohorts. Drawing on communication theory and generational cohort perspectives, this study proposes a mediated–moderated model in which communication effectiveness mediates the relationship between semantic noise and team performance, while generational differences (Generation Z and Millennials) act as a moderating factor. A quantitative approach was employed using a cross-sectional survey design, with data collected from employees working in multigenerational teams. Structural equation modeling (SEM) was used to test both direct and indirect relationships among variables. The findings indicate that semantic noise negatively affects communication effectiveness, which in turn positively influences team performance, confirming its mediating role. In addition, generational differences significantly moderate the relationship, such that the negative impact of semantic noise becomes stronger in teams with greater generational diversity. This study contributes to the organizational communication literature by positioning semantic noise as a critical construct in understanding team dynamics and by emphasizing the role of generational differences in shaping communication outcomes. Practically, the findings highlight the importance of developing adaptive communication strategies to reduce meaning discrepancies and improve team effectiveness in diverse workplace environments.
Co-Authors Dhiyan Septa Wihara Setianto, Diki Putra