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All Journal Jurnal Manajemen Atma Jaya Indonesian Journal of Multidisciplinary Science Journal of Business Studies and Management Review Jurnal Pengabdian Masyarakat Charitas Jurnal Manajemen Maranatha
Lembana, Devi Angrahini Anni
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

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COULD SATISFACTION ON THE AIRLINE’S SERVICE QUALITY (AIRQUAL) MAKE LION AIR’S CUSTOMERS TRUST AND BECOME LOYAL TO THE AIRLINE COMPANY? Lembana, Devi Angrahini Anni; Valucy, Reina
Jurnal Manajemen Vol 15 No 2 (2018): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (406.057 KB) | DOI: 10.25170/jm.v15i2.470

Abstract

The Indonesian public interest in using the service flights as their means of transportation is remarkably growing according to Indonesia Investment data in 2017. People tend to use service flights because of Indonesia’s unique geographical nature and airline tickets becomes increasingly affordable as the growth low-cost carrier. The purpose of this research is to investigate the role of customer satisfaction toward the airline’s service quality (AIRQUAL) in effecting trust and loyalty. The study was directly conducted by collecting primary data by randomly distribute 252 questioners to respondents that were boarding gate terminal 1A and 1B at the Soekarno Hatta International Airport. Hypotheses were then statistically tested using structural equation model. The results of this research show that satisfaction can make customer whose satisfied with the quality of the airline service become loyal to Lion Air. On the contrary, satisfaction cannot make the customer trust Lion Air as an airline company, even though they already satisfied with the quality of airline service.
Sharing Session pada Kegiatan Immersion sebagai Wadah Pertukaran Pengetahuan Kewirausahaan Triyanti, Vivi; Lembana, Devi Angrahini Anni
Jurnal Pengabdian Masyarakat Charitas Vol. 4 No. 01 (2024): Jurnal Pengabdian Masyarakat Charitas Juni 2024
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Katolik Indonesia Atma Jaya Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/charitas.v4i01.5503

Abstract

An immersion is an intensive activity in which participants are fully involved in a particular environment or context for a short or limited period of time. In the entrepreneurship immersion arranged by Atma Jaya Incubator Business, one of the activities is a sharing session which is a presentation of material and discussion between Atma Jaya Catholic University of Indonesia (Unika Atma Jaya) and Universiti Teknologi Malaysia (UTM) students. There were three keynote speakers from Atma Jaya and UTM who provided material, The three speakers shared about the use of technology in developing entrepreneurship in both countries, as well as sharing about the use of technology in various community service activities in Unika Atma Jaya. This sharing session activity had a positive impact in increasing students' knowledge, both regarding entrepreneurship and the culture of entrepreneurship from both countries.
The INFLUENCE OF SERVICE QUALITY AND OPPORTUNISM ON PATIENT LOYALTY MEDIATED BY TRUST Efendi; Soelasih, Yasintha; Lembana, Devi Angrahini Anni
Journal of Business Studies and Management Review Vol. 8 No. 2 (2025): JBSMR, Vol 8 No.2 June 2025
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v8i2.42674

Abstract

The research looked at the effect of service quality and opportunism on patient loyalty mediated by trust. Sampling was done by probability sampling. The number of samples drawn is 443 from 2 hospitals in Jakarta and Karawaci, Indonesia. The results show that service quality influences customer loyalty directly and indirectly through mediating customer trust, while opportunism either directly or indirectly mediated customer trust does not affect customer loyalty. The study contributed to the theory by confirming a shorter path of service quality – trust – loyalty in healthcare service.
Membina wirausahawan masa depan: Peran inkubator bisnis dalam membentuk niat berwirausaha di perguruan tinggi Dharmastuti, Christiana Fara; Lembana, Devi Angrahini Anni; Sustaningrum, Rakhdiny
Jurnal Manajemen Maranatha Vol 24 No 1 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v24i1.9803

Abstract

Entrepreneurship plays a pivotal role in national development. Hence, related training is often initiated at the university level to equip students after graduation with entrepreneurial skills through business incubators. This study delves into the crucial role of incubators in fostering entrepreneurial intention among students by considering gender, mentoring, and curriculum design for the learning process. Additionally, it examines the impact of university support in a regulatory way, as well as normatively and cognitively. Moreover, data are collected based on three cohorts of incubator participants across different periods. The findings of this study reveal entrepreneurial intentions based on gender, which is measured by males as the reference category affecting positively. Besides, there is a positive tendency for normative and cognitive environmental support toward these intentions. Unfortunately, mentorship, curriculum program, and regulatory environmental support do not affect these intentions.
The role of sales promotion in improving the relation between price perception and system quality of SVOD platform on purchase intention Lembana, Devi Angrahini Anni; Triyanti, Vivi; Wijaya, Jessica
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 10 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i10.932

Abstract

This study aims to explore how Vidio.com can increase the number of users who are interested in even considering using this platform in the midst of fierce competition in theSVOD market, especially in Indonesia. The study was conducted from April to June 2023 and data collection took 1 month using a questionnaire method, namely Google Form which were distributed online to target respondents. The purpose of this research is to influence perceived price and perceived system quality in shaping consumer interest in subscribing to the SVOD platform - with a study on the Vidio platform. The results of this study indicate that the three variables under investigation have a major impact on users' intentions to subscribe to the platform (i.e., make a purchase). The impact of moderators between independent variables on dependents, specifically the influence of sales promotion methods can not enhance the relation of perceived pricing and perceived quality on ehancing the intention to purchase. Therefore, Vidio needs to pay attention to the performance of its application such as the speed of responding when users access features, the level of application errors or loading levels when the show is played, and privacy security, especially for users' personal data in order to provide a good user experience so that it can increase their interest in using the platform's paid packages.
Co-Authors Christiana Fara Dharmastuti, Christiana Fara EFENDI Jessica Wijaya Sustaningrum, Rakhdiny Valucy, Reina Vivi Triyanti Yasintha Soelasih