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HOUSING PREFERENCES OF FULL NEST 1 LIFECYCLE STAGE CUSTOMERS IN RESPONSE TO THE PANDEMIC Tjiputra, Luisa Hartono; Sutrisno, Timotius FCW
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 16 No 1 (2022): Jurnal Ilimiah Bisnis dan Ekonomi Asia
Publisher : LP2M Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v16i1.465

The purpose of this study is to define customer preferences for housing, especially customers who belong to the Full Nest 1 group in a family’s life cycle. The subject examined in this study focuses on the interior design and architecture industry in Surabaya, East Java. As a result of COVID-19, there has been a massive impact on the development sector which affected these industries. This is because both industries relied on face-to-face interactions to function. However, after the application of new regulations as a response to the pandemic, several changes are to be made regarding client interaction and project management. The effect of large-scale social distancing has affected operations, and caused a shift in customer’s preferences. This study uses a quantitative approach, in which changes in customer preferences are obtained through interviews with relevant sources in order to narrow down prioritized factors. The data is then processed through factor analysis, and is distributed as a survey to 30 respondents representing the Surabaya region. The data collection process of this research is carried out with a ranking scale and processed using the Conjoint analysis to understand the current priorities of customers in response to the pandemic.

Pengaruh Fleet Management System pada Perceived Service Quality dalam Bidang Logistik FMCG Bimantoko, Andreas G; Sutrisno, Timotius FCW
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.9257

Tujuan penelitian ini adalah untuk menganalisis hubungan antara fleet management system perusahaan FMCG dengan perceived service quality yang dirasakan oleh mitra penyedia layanan transportasi. Fleet management system merupakan segala aktivitas dan fungsi secara taktikal, operasional, dan tingkat koordinasi yang dilakukan oleh organisasi individu maupun publik yang menyediakan layanan transportasi (Lu et al., 2021). Global positioning system, automatic vehicle monitoring technologies, dan radio-frequency identification merupakan variabel independen yang digunakan dalam fleet management system perusahaan FMCG yang berfungsi untuk optimaliasi dan otomatisasi yang dapat mempercepat proses bongkar muat serta distribusi barang. Random sampling dilakukan pada 97 responden yang terdiri dari owner atau manajer operasional vendor/mitra logistik dipilih secara acak untuk berpartisipasi dalam pengisian survey penelitian. Metode pengumpuland data menggunakan kuesioner dan dianalisis menggunakan SEM-PLS. Temuan dalam penelitian ini mengungkapkan bahwa global positioning system tidak memiliki pengaruh signifikan pada perceived service quality, sedangkan automatic vehicle monitoring technologies dan radio frequency identification memiliki pengaruh yang sugnifikan pada perceived service qualityKata Kunci : Perceived service quality, manajemen armada, distribusi, logistik, teknologi.

Work Environment and Career Development Opportunities on Salesman Performance: The Mediating Role of Job Satisfaction in Pasukan Garuda PT HM Sampoerna Anwar, Maya; Sutrisno, Timotius FCW
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.241

This study investigates the influence of work environment and career development opportunities on salesman performance with job satisfaction as a mediating variable, focusing on the Pasukan Garuda unit of PT HM Sampoerna in Pamekasan–Madura. A quantitative approach with descriptive and explanatory methods was employed, using a census sample of 66 salesmen. Data were collected through a structured questionnaire consisting of 19 indicators measured on a five-point Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The measurement model demonstrated validity and reliability, with factor loadings above 0.70, Cronbach’s Alpha and Composite Reliability exceeding 0.70, and AVE values greater than 0.50. The structural model showed that work environment had both direct and indirect positive effects on performance, while job satisfaction emerged as the strongest predictor and a significant mediator. Conversely, career development opportunities significantly affected job satisfaction but did not directly improve performance, and the mediating pathway was not statistically supported. The R² values indicated that predictors explained 35% of the variance in job satisfaction and 88.9% of the variance in performance. Overall, the study concludes that enhancing work environment and job satisfaction are the most effective strategies to strengthen sales force performance in competitive contexts.

Optimalisasi Manajemen Proyek dan Evaluasi Kinerja Pembangunan Proyek di Ciputra Grup Veralini, Veralini; Sutrisno, Timotius FCW; Dewi, Liliana; Andrina, A.A.A Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.253

Industri konstruksi berperan penting dalam mendorong pertumbuhan ekonomi nasional, tetapi masih menghadapi tantangan berupa keterlambatan proyek, pembengkakan biaya, rendahnya mutu, dan ketidaksesuaian teknis. Permasalahan tersebut juga terjadi pada proyek-proyek berskala besar di Indonesia, termasuk yang dikelola oleh Ciputra Grup, sehingga dibutuhkan pendekatan manajemen yang lebih adaptif. Total Quality Management (TQM) menjadi strategi relevan dengan menekankan perbaikan berkelanjutan dan keterlibatan seluruh elemen organisasi. Penelitian ini bertujuan menganalisis pengaruh TQM terhadap kinerja proyek dan kinerja bisnis pada proyek konstruksi Ciputra Grup. Ruang lingkup penelitian meliputi proyek yang aktif maupun telah selesai dalam delapan tahun terakhir. TQM dikaji melalui dua dimensi: Soft TQM, yang menitikberatkan kepemimpinan, pelatihan, dan budaya organisasi; serta Hard TQM, yang berfokus pada prosedur teknis, kontrol mutu, dan dokumentasi. Metode penelitian menggunakan pendekatan kuantitatif dengan Partial Least Squares-Structural Equation Modeling (PLS-SEM) berdasarkan data proyek Ciputra Grup. Hasil penelitian menunjukkan bahwa Hard TQM berpengaruh positif dan signifikan terhadap kinerja proyek, sedangkan Soft TQM berpengaruh positif namun tidak signifikan. Kinerja proyek terbukti berperan sebagai mediator kuat yang menghubungkan TQM dengan kinerja bisnis, mencakup profitabilitas, reputasi, dan kepuasan pemangku kepentingan. Kesimpulannya, integrasi aspek teknis dan budaya dalam TQM menjadi faktor penting untuk meningkatkan efektivitas proyek sekaligus memperkuat daya saing dan keberlanjutan bisnis.

Optimasi Strategi Supply Chain LPG Terminal Sekong dan Terminal Priok PT PP untuk Meningkatkan Efisiensi Operasional Penyaluran Bulk LPG di Wilayah Jawa Bagian Barat Wibowo, Eri; Sutrisno, Timotius FCW; Kodrat, David Sukardi; Andrina, A.A.A Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.268

Penelitian ini mengkaji optimasi pola distribusi Liquefied Petroleum Gas (LPG) antara Terminal LPG (TLPG) Sekong dan TLPG Priok di wilayah Jawa bagian Barat untuk meningkatkan efisiensi biaya dan ketahanan stok. Pendekatan dua tahap digunakan. Tahap pertama menerapkan heuristik Evolutionary Algorithm (EA) pada Microsoft Excel Solver guna menghasilkan solusi awal pembagian suplai yang feasible dan biaya rendah. Tahap kedua menggunakan Linear Programming (LP) di Visual Studio Code (VS Code) bahasa Python dengan pustaka PuLP dan pandas untuk memperoleh solusi optimal secara matematis dan melakukan validasi hasil EA. Data operasional tahun 2024–2025 mencakup volume demand SPBE, jarak, tarif distribusi, dan kapasitas terminal. Hasil menunjukkan terjadi redistribusi suplai dari TLPG Priok ke TLPG Sekong yang meningkatkan ketahanan stok TLPG Priok (>4 hari) dan menurunkan total biaya distribusi dibanding kondisi eksisting. Model LP memberikan biaya sedikit lebih rendah dibanding EA, menegaskan komplementaritas kedua pendekatan. Temuan ini menyoroti pentingnya alokasi dinamis, koordinasi antar-terminal, dan dukungan sistem pengambilan keputusan berbasis data untuk menjaga security of supply dan efisiensi operasional.

Digital Logistics Agility: Construct Development and Validation in the Context of Developing Economies Andrina, Anak Agung Ayu Puty; Sutrisno, Timotius FCW; Radianto, Wirawan ED
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Global and digital disruptions have transformed how logistics systems operate, demanding greater responsiveness and adaptability. However, in developing countries like Indonesia, fragmented digital adoption and limited coordination hinder the realization of agile logistics capabilities. This quantitative study aims to develop and validate the construct of Digital Logistics Agility (DLA), reflecting the capability of logistics systems to respond and adapt effectively in digital environments. This study employed a six-phase quantitative process, including a literature review, expert validation, item construction, and the distribution of a large-scale survey to 190 supply chain managers in the Indonesian food and beverage industry. Construct development was conducted through exploratory factor analysis, followed by confirmatory factor analysis, to identify and confirm construct dimensionality and measurement validity. The EFA results identified four underlying dimensions comprising 13 valid constructs that collectively represent the core structure of the DLA construct. Subsequent CFA confirmed this factor structure, demonstrating high reliability, satisfactory convergent validity, and an acceptable overall model fit. DLA can serve as a robust framework to evaluate logistics agility in digitally transforming supply chains. This study introduces DLA as a novel, empirically validated construct that bridges digital capability and logistics agility, with practical relevance for emerging markets.

Production Planning Forecasting using Seasonal and Non-Seasonal ARIMA Method with Minitab Applications (Study Case: DC Company) Dieny, Aulia Rahma; Sutrisno, Timotius FCW
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.259

This study aims to forecast the production of DMG (Mugs) and TM (Salt and Pepper Shakers) at DC Company, one of the leading ceramic producers in Malang City. Accurate forecasting is essential to support production planning, resource optimization, and market demand fulfillment, especially since the company’s primary market segment is wedding souvenirs with fluctuating demand. The research employs time series forecasting methods using ARIMA and SARIMA models, with historical production data from January 2021 to July 2025 as the dataset. Model identification, estimation, and verification were conducted using MINITAB 22, with performance evaluated through MSE, MAD, and MAPE values. The results show that the SARIMA (0,1,1)(1,1,1)₁₂ model provides the highest forecasting accuracy for both DMG and TM, outperforming ARIMA models. Forecasting results indicate a decline in DMG production for 2026, while TM production shows a relatively stable upward trend. These findings provide a practical basis for DC Company to develop production strategies, improve efficiency, and align marketing efforts with projected demand patterns.

Achieving E-Satisfaction in E-Commerce: The Relationship of TAM Factor on Purchase Intention Kirana, Natasya Sharla; Sutrisno, Timotius FCW; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.278

This study aims to comprehensively examine the influence of factors in the Technology Acceptance Model (TAM) framework, namely ease of use, security, and privacy concerns on e-satisfaction, as well as the mediating role of e-satisfaction on the repurchase intention of Shopee users. The method used is quantitative research with a survey approach to 414 Ciputra University Surabaya students who have actively used the Shopee platform in the past month. Data analysis was performed using Partial Least Square Structural Equation Modeling (PLS-SEM). The results showed that ease of use and privacy concern had a significant effect on e-satisfaction, while security had no significant effect on either e-satisfaction or repurchase intention. Meanwhile, e-satisfaction proved to be the main predictor of repurchase intention, as well as an effective mediator in the relationship between ease of use and repurchase intention. These findings indicate a shift in e-commerce consumer preferences that no longer consider security as a value-add, but rather as a basic need that is already expected to be available. Instead, ease of use and privacy transparency are the main determinants in creating customer satisfaction and loyalty. Therefore, for e-commerce players like Shopee, customer retention strategies should focus on optimizing an intuitive user experience as well as a clear and easily accessible privacy policy. This research also extends the TAM framework by showing that privacy factors, while not directly influencing repurchase intentions, have an important role in creating e-satisfaction that impacts the long-term loyalty of digital customers.

Kesiapan Implementasi Lean Manufacturing: Peran Budaya Organisasi dan Adopsi Teknologi Wardhana, Tri Yogi; Sutrisno, Timotius FCW; Kodrat, David Sukardi; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.299

Ketidaksesuaian antara pemanfaatan teknologi dan konsistensi perbaikan proses sering kali menimbulkan kesenjangan antara investasi operasional dan hasil kinerja, sehingga penting untuk memahami bagaimana kesiapan budaya organisasi dan kapabilitas teknologi dapat diintegrasikan secara efektif guna mendukung perbaikan berkelanjutan. Penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi dan adopsi teknologi terhadap kesiapan implementasi lean manufacturing, serta dampaknya pada performa organisasi. Penelitian ini menggunakan pendekatan kuantitatif melalui penyebaran kuesioner kepada karyawan PT Suprabakti Mandiri dengan purposive sampling technique, dan hasilnya dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa budaya organisasi berpengaruh terhadap kesiapan implementasi lean manufacturing, tetapi pengaruh langsungnya terhadap performa organisasi tidak signifikan dan lebih efektif melalui mediasi lean manufacturing. Adopsi teknologi juga berpengaruh terhadap kesiapan lean, sedangkan dampaknya terhadap kinerja organisasi secara langsung tidak signifikan tanpa integrasi lean. Lean manufacturing memiliki pengaruh paling kuat terhadap peningkatan performa organisasi, sehingga berperan sebagai penghubung antara budaya dan teknologi dengan hasil kinerja yang optimal. Temuan ini menekankan pentingnya integrasi budaya dan teknologi sebagai fondasi bagi implementasi lean yang efektif dalam meningkatkan kualitas produk, efisiensi operasional, dan ketepatan pengiriman di PT Suprabakti Mandiri.

Dynamic Logistic Agility as a Mediator: Aligning Digital Transformation, Business Model Innovation, and Logistic Competency for Superior Business Performance Cesario, Edward; Sutrisno, Timotius FCW; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.309

The global supply chain environment requires Third-Party Logistics (3PL) providers to adopt digital capabilities in order to maintain their edge over competitors. This study explores the effects of Digital Transformation (DT), Business Model Innovation (BMI), and Logistics Competency (LC) on Business Performance (BP), both directly and indirectly through Digital Logistics Agility (DLA) at PT Laju Prima Logistik. Employing a quantitative methodology with Partial Least Squares Structural Equation Modeling (PLS-SEM) on data gathered from 34 managers and supervisors, the results confirm that the theoretical framework has strong predictive power, with the model accounting for 80. 8% of the changes in BP. The analysis demonstrates that DLA (β =0.577, P=0. 004) and BMI (β=0.553, P=0.012) are the most important direct factors influencing BP. Notably, the research uncovers a critical implementation gap, even though there is a substantial intent (DT coefficient of 0. 504), neither DT nor LC plays a significant role in predicting DLA, indicating that LPL’s strategic goals are not effectively being converted into flexible technological capabilities. This shortcoming is associated with limited uptake of sophisticated systems such as AI/ML (DLA2 average score of 4.85). The failure to systematically generate DLA results in the dismissal of all mediating hypotheses. Strategic advice includes focused investments in advanced digital micro-foundations (AI/ML) and addressing underlying process issues (LC3) to enable sustainable growth.

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