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All Journal Proceeding SENDI_U Jurnal INTECH Teknik Industri Universitas Serang Raya Jurnal Teknologi Infotech: Journal of Technology Information Formosa Journal of Applied Sciences (FJAS) Inspiration: Jurnal Teknologi Informasi dan Komunikasi Journal of Indonesian Economic Research
Wilujeng, Fuji Rahayu
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation

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ANALISIS ANTRIAN SPBU (34.151.40) (STUDI KASUS SPBU PORIS TANGERANG) Wilujeng, Fuji Rahayu; Yuliana, Yuliana; Nurprihatin, Filscha
Proceeding SENDI_U 2018: SEMINAR NASIONAL MULTI DISIPLIN ILMU DAN CALL FOR PAPERS
Publisher : Proceeding SENDI_U

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (457.102 KB)

Abstract

Antrian merupakan suatu fenomena yang dihadapi pelanggan pada industri jasa. Salah satunya terjadi di SPBU Poris dimana penumpukan pelanggan yang sering terjadi hampir setiap hari. Penelitian ini bertujuan untuk menganalisis antrian yang terjadi dan menentukan jumlah server yang optimal. Pengumpulan data dilakukan dengan mengamati dan mencatat antrian yang terjadi pada jam sibuk malam hari. Pelayanan yang diberlakukan oleh SPBU Poris Tangerang adalah First In First Out (FIFO). Hasil dari penelitian ini adalah Pada SPBU Poris memiliki perbedaan nilai tingkat kedatangan pada server 1 (0,4913) dan server 2 (0,4521). Dan didapat nilai tertinggi di tingkat kedatangan adalah 0,4913 pada server 1 yaitu pengisian BBM pertamax.
PERANCANGAN ULANG TATA LETAK ETALASE BARANG DENGAN METODE MARKET BASKET ANALYSIS DAN ACTIVITY RELATIONSHIP CHART (STUDI KASUS RETAIL LAWSON UNIVERSITAS BUNDA MULIA) Wilujeng, Fuji Rahayu; Wu, William; Nurprihatin, Filscha
Proceeding SENDI_U 2018: SEMINAR NASIONAL MULTI DISIPLIN ILMU DAN CALL FOR PAPERS
Publisher : Proceeding SENDI_U

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Abstract

RAKLawson adalah salah satu retail yang tersebar hampir di seluruh Indonesia. Umumnya retail ini terletak di daerah yang ramai penduduk seperti pemukiman, sekolah, kampus, dan lain-lainnya. Aktivitas yang terjadi di dalam lawson berpengaruh terhadap waktu saat orang mencari barang yang ingin dibeli dan waktu perjalanan saat akan menuju sebuah etalase tempat. Penempatan etalase yang tepat dan sesuai dengan kebiasaan pembelian pelanggan akan menghemat waktu saat pelanggan akan mencari dan membeli barang. Untuk menghemat waktu saat pelanggan akan mencari dan membeli barang tersebut, maka akan dilakukan penelitian tentang perancangan ulang tata letak etalase. Metode yang digunakan dalam penelitian ini adalah Market Basket Analysis yang digunakan untuk mencari hubungan antar etalase barang pada retail dan Activity Relationship Chart yang digunakan untuk mengatur tata letak perancangan etalase barang agar mempermudah pelanggan mencari barang dan menghemat waktu. Langkah perbaikan terhadap layout dari hasil penelitian adalah dengan menukar tempat Rak 7 dengan tempat Rak 8 dan penukaran tempat secara berurutan dari kiri yaitu Rak 6, Rak 1, Rak 2, Rak 3, Rak 4, dan Rak 5.
Perancangan Model Kualitas Pelayanan Puskesmas dengan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD) Wilujeng, Fuji Rahayu; Rembulan, Glisina Dwinoor
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 5, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/intech.v5i2.1675

Abstract

The number of Puskesmas in DKI Jakarta Province has increased since 2012 by 288 units to 2016 by 310 units. The increasing number of Puskesmas units does not necessarily make the Puskesmas services adequate. This study aims to measure the factors that influence customer satisfaction and to provide technical responses sourced from Voice of Customer. This study uses the Importance and Performance Analysis method to determine the factors of service quality that affect customer satisfaction, and the Quality Function Deployment method is used to provide a technical response. The results of the analysis using the Importance and Performance Analysis method show that the factors which are of the highest priority are services related to providing appropriate diagnoses by doctors at the Puskesmas, services related to the Puskesmas response to complaints from patients, and service attributes related to the suitability of the drugs provided by doctor at the Puskesmas. Improving responses to patient complaints is a top priority that must be done by the health center to increase patient satisfaction. The technical response in the foremost priority is that medical personnel must provide clear answers about the treatment the patient is undergoing, and doctors at the Puskesmas must be more careful in giving medicines that are appropriate to the patient's illness.
ANALISIS PRODUKTIVITAS OPERATOR KASIR MENGGUNAKAN METODE WORK SAMPLING: STUDI KASUS GERAI CHATIME MANGGA BESAR Tannady, Hendy; Rumawan, Ruth Elisa; Wilujeng, Fuji Rahayu; Rembulan, Glisina Dwinoor
Jurnal Teknologi Vol 9 No 2 (2019): Jurnal Teknologi
Publisher : LPPM UPI YPTK PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (197.399 KB) | DOI: 10.35134/jtn.v9i2.737

Abstract

Chatime merupakan salah satu bisnis waralaba penyedia minuman yang berasal dari Taiwan. Dalam perkembangannya, Chatime telah membuka cabang di berbagai negara, salah satunya di Indonesia. Kualitas pelayanan Chatime sangat dipengaruhi oleh kasir dimana sebagian besar pekerjaan dilakukan oleh kasir, seperti menerima pesanan, membuat pesanan, melakukan transaksi, dan memberikan pesanan kepada pelanggan. Oleh karena itu, kinerja kasir perlu diukur dengan analisis produktivitas operator yang tepat guna meningkatkan produktivitas dan kepuasan pelanggan. Gerai Chatime Mangga Besar merupakan gerai baru yang dibuka pada tanggal 18 Januari 2019 dan Mangga Besar merupakan daerah yang terkenal ramai sebagai tempat wisata kuliner malam dimana jam buka berbagai tempat kuliner di Mangga Besar akan meningkatkan jumlah pelanggan. Penelitian ini bertujuan untuk mengetahui kinerja operator kasir menggunakan metode work sampling di gerai Chatime Mangga Besar yang dilakukan pada pukul 18.00-21.00 WIB. Hasil dari penelitian ini menunjukkan nilai waktu normal 0,8605 menit/orang, waktu baku 1,2843 menit/orang, output standar 420,4625 pelanggan, persentase produktif 94,59%, dan beban kerja 185,9%.
MODEL QFD DAN IPA 2 DIMENSI PADA PELAYANAN PASIEN COVID-19 DI RSDC WISMA ATLET DKI JAKARTA GUNA MENINGKATKAN KUALITAS LAYANAN KESEHATAN Wilujeng, Fuji Rahayu; Rembulan, Glisina Dwinoor
Infotech: Journal of Technology Information Vol 8, No 2 (2022): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i2.145

Abstract

Covid-19 (Corova Virus Disease 2019) is a type of infectious disease that is currently becoming a lot of conversation and causing concern for the public. Since the emergence of the first Covid-19 case, it has caused a stir that has occurred in various parts of the world, including Indonesia. Because Covid-19 can infect anyone without any age limit. Covid-19 also has an impact on a country's economic growth and losses in terms of public health.Another bad impact in terms of public health can be seen in the number of referral hospitals and emergency hospitals appearing based on government decisions. One of the emergency hospitals for Covid patients is the Wisma Atlet Covid-19 Emergency Handling Hospital (RSDC). Wisma Athlete's Wisma Atlet Emergency Hospital (RSDC), Kemayoran since its first operation on March 23, 2020 until now. The Covid-19 pandemic has resulted in a drastic increase in the various types of health services available. Therefore, the surrounding community certainly has hope for the quality of service in the available hospitals, especially the Wisma Atlet RSDC in order to meet user satisfaction. Based on the explanation above, this research was conducted which aims and is useful to find out what attributes are experiencing problems in the quality of service at the Wisma Atlet Hospital and find out the steps to improve the attributes that are experiencing problems. The method used in this research is Importance Performance Analysis 2 Dimension (IPA) which is used to measure service performance on the quality of service received by consumers based on the size of the assessment on reality and expectations, then followed by the Quality Function Deployment method used to provide technical responses sourced from Voice of Customer (VOC) so that it is hoped that in the future the RSDC Wisma Atlet can improve the quality of its services to improve public health.
Analysis of Factors Affecting Customer Satisfaction in Bread SMEs in Jakarta Using SERVQUAL (Service Quality) Method) Wilujeng, Fuji Rahayu; Herlina, Herlina
Formosa Journal of Applied Sciences Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v4i1.12758

Abstract

Industry in the food and beverage sector in Indonesia plays an important role in sustaining the development of manufacturing and the national economy, continues to progress. One of the industries engaged in the food and beverage sector is the bread industry. Bread is a processed food whose demand pattern has also increased. This is due to the development of the middle class population, the increase in the income of young people, and the consumption patterns of people who are increasingly shifting to practical urban consumption patterns. SMEs are a business sector that has a significant impact on improving the economy in developing countries. The results of this study are expected to support the performance of SME Bread business actors in general and SME culinary business actors in particular by improving and maintaining variables that greatly affect the quality of these services so that consumers remain loyal to make purchases.
The Moderating Effect of Bank Size on the Relationship Between Risk and Profitability in ASEAN Banking During the COVID-19 Pandemic Herlina, Herlina; Wilujeng, Fuji Rahayu
Journal of Indonesian Economic Research Vol. 3 No. 1 (2025)
Publisher : Yayasan Lentera Avanya Nagari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61105/jier.v3i1.155

Abstract

This study examines the moderating role of bank size in the relationship between risk and profitability in ASEAN banking during the COVID-19 pandemic. The sample consists of 24 banks in ASEAN countries, with annual data from 2019 to 2021, resulting in a total of 96 panel data observations. The findings indicate that bank size plays a crucial role in enhancing profitability, as larger banks tend to have higher profitability due to better risk management capabilities and greater access to financial resources. Meanwhile, risk does not have a significant direct impact on profitability, suggesting that banking policies and government interventions during the pandemic helped mitigate financial pressures. However, the interaction between risk and bank size reveals a negative moderating effect, indicating that risk has a more significant adverse impact on smaller banks compared to larger ones. These findings emphasize the importance of banking resilience and financial stability strategies in ensuring sustainable growth in the post-pandemic era. Therefore, regulators and policymakers should pay greater attention to supporting smaller banks to enhance their ability to withstand economic shocks.
Understanding Consumer Behavior in Live Streaming E-Commerce: A Technology Acceptance Model Perspective Herlina, Herlina; Andry, Johanes Fernandes; Mulyana, Teady Matius Surya; Wilujeng, Fuji Rahayu; Sasongko, Yohanes Probo Dwi; Rachmad, Teguh Hidayatul
Inspiration: Jurnal Teknologi Informasi dan Komunikasi Vol. 15 No. 1 (2025): Inspiration: Jurnal Teknologi Informasi dan Komunikasi
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat Sekolah Tinggi Manajemen Informatika dan Komputer AKBA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35585/inspir.v15i1.105

Abstract

Live streaming has rapidly become a transformative feature within the landscape of online shopping, not only serving as an interactive marketing tool but also reshaping consumer decision-making processes in the digital marketplace. Far beyond a mere add-on, live streaming represents a disruptive innovation that significantly alters consumer–vendor engagement and accelerates the evolution of e-commerce ecosystems. To gain a deeper understanding of this phenomenon, the present study employs the Technology Acceptance Model (TAM) as a theoretical lens to investigate the drivers of consumer adoption and sustained usage of live streaming in online shopping contexts. Data were collected from 150 active users of live streaming features through purposive accidental sampling and analyzed using path analysis with AMOS software. The results provide strong empirical evidence that the TAM constructs Perceived Usefulness (PU), Perceived Ease of Use (PEU), Attitude Toward Using (ATU), Behavioral Intention to Use (BIU), and Actual System Use (AU) are all significantly and positively interrelated. These findings underscore the strategic importance of consumer perceptions of utility and ease of use in fostering favorable attitudes, strengthening behavioral intentions, and translating into actual system usage. This research not only validates TAM in the context of live streaming but also offers critical implications for global e-commerce stakeholders and technology developers by highlighting how interactive features can be optimized to enhance consumer engagement, trust, and long-term digital marketplace sustainability.
Analysis of the Role of Digital Business Communication with Live Streaming Features in Shaping Consumer Attitudes, Interests and Trust Herlina, Herlina; Wilujeng, Fuji Rahayu
Formosa Journal of Applied Sciences Vol. 3 No. 5 (2024): May 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i5.9108

Abstract

Live streaming communication is real-time online communication through comments, emojis and videos. The aim of the research is to determine public perceptions about the role of live streaming digital business communication in shaping consumer attitudes, interests and beliefs. Descriptive quantitative and qualitative phenomenological research methods. The research results concluded that live streaming digital business communication is able to increase consumer attitudes, interest and confidence in shopping online because live streaming has a traditional or face-to-face communication concept, thereby reducing the risk of fraud compared to digital businesses that only rely on photos, comments and videos. Therefore, live streaming can be an effective and efficient marketing medium in explaining product information in real-time which can attract consumers to establish communication so that it can increase consumer attitudes, interest and trust.
Co-Authors Dwi Sasongko, Yohanes Probo Glisina Dwinoor Rembulan Hendy Tannady Herlina Herlina Johanes Fernandes Andry Nurprihatin, Filscha Rumawan, Ruth Elisa Teady Matius Surya Mulyana, Teady Matius Teguh Hidayatul Rachmad, Teguh Hidayatul Wu, William Yuliana Yuliana