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ANALISIS FAKTOR PENENTU KEPUASAN KERJA KARYAWAN HOTEL Wiastuti, Rachel Dyah; Chandra, Jenny
Journal of Indonesian Tourism, Hospitality and Recreation Vol 2, No 2 (2019): Journal of Indonesian Tourism, Hospitality and Recreation
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jithor.v2i2.21000

ABSTRAKPenelitian ini bertujuan untuk mengetahui faktor yang menentukan kepuasan kerja karyawan Restoran Cinnamon di Hotel Mandarin Oriental Jakarta. Data didapatkan melalui survei menggunakan kuesioner dengan pernyataan tertutup dalam pilihan jawaban skala Likert. Wawancara juga dilakukan kepada karyawan sebagai data primer. Sampel penelitian adalah 36 karyawan Restoran Cinnamon, baik karyawan pada bagian pelayanan maupun bagian produksi. Deskriptif statistik digunakan untuk mengetahui faktor penentu kepuasan kerja, yang menunjukkan bahwa lingkungan kantor yang nyaman dan evaluasi sebagai pengambilan keputusan menjadi dua faktor utamanya. Sedangkan analisis faktor konfirmatori digunakan untuk mengkonfirmasi faktor penentu kepuasan kerja yang kemudian dikelompokkan menjadi enam faktor yaitu kompensasi dan dukungan, lingkungan dan peluang karir, evaluasi dan tanggung jawab, otonom, komunikasi dan konten pekerjaan. Implikasi penelitian ini untuk memberikan saran bagi manajemen hotel dalam memahami karyawan agar tercipta komitmen organisasi yang tinggi dan mengarah pada tingkat turnover yang rendah. Kata Kunci : Faktor Kepuasan, Kepuasan, Kepuasan Kerja, Lingkungan Kerja FACTOR ANALYSIS OF EMPLOYEE JOB SATISFACTION AT HOTEL INDUSTRY ABSTRACTThe objective of this research is to identify the determinant factors of employee job satisfaction at Cinnamon Restaurant, Mandarin Oriental Hotel, Jakarta. Data was collected through survey using questionnaires with close-ended statement and Likert scale. Additional interview was conducted to support the data. Sample of this research is 36 employees of Cinnamon Restaurant, production and service department. Descriptive statistic was used to determine the job satisfaction factors. It shows that workplace environment and evaluation-based decision- making become the two major factors that determine the employee satisfaction. While, confirmatory factor analysis was used to confirm the existing factor of employee satisfaction. As a result, six factors were formed and named as benefit and support, environment and career opportunities, evaluation and responsibility, autonomous, communication, and job content. This research implication provide suggestion for the hotel management to better understanding their employee to enhance the organizational commitment that lead to low turnover rate. Keywords: Employee Satisfaction, Factor Analysis, Job Satisfaction, Working Environment

The Determinant Factors of Family Dining Out Behaviours Wiastuti, Rachel Dyah; Thalia Mizutani, Alexandra; Wiyana, Tri; Adiati, Maria Pia; Rashid, Basri
Journal of Business on Hospitality and Tourism Vol 10, No 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.429

This study aims to identify the determinant factors for family dining out behaviors. The primary data was collected from face to face questionnaire to 136 samples with sampling criteria sampling as such family status, Indonesian, and had minimum one dining out experience in the restaurant premises. Data was then analyzed with statistic descriptive and factor analysis. The findings showed that food taste, lack of time, and craving for specific food determined family the most upon deciding to dine out in the restaurant. Meanwhile, younger family tend to be determined more by food quality, while the older by lack of time. Further, despite the family background occupation either as paid- worker or employee, entrepreneur or housewife, all are determined the most by lack of time and food variability. In contrast, least determinant factor were calories consideration, advertisement, and other influenced. It can be concluded that different demographic led to different determinant factors that stimulate family to dine out. In addition, new five factors are formed from the previous eight factors consist of 17 items, which are as health, quality, lifestyle, convenience, and promotion. This study contributes to the of food and beverage literature that emphasizes for specific market of family during dining out in the restaurant

Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran Wiastuti, Rachel Dyah; Stevani, Intan; Moerti, Indrawati
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.884

Purpose of the study: The objective of this study is to analyze the role of job satisfaction on the as the mediating role between job stress and turnover intention of restaurant employee. Design: The research adopt quantitative method with survey. Questionnaire was distributed face to face to all 16 employees of John & James Resto located in Green Lake City Jakarta and Bumi Serpong Damai Tangerang. Likert scale was employed to 30 measurement items in order to test three research hypotheses that later analyze using path analysis. Findings: Employee job stress negatively influence job satisfaction, while job satisfaction on the other hand, also negatively influence turnover intention. However, the mediating role of job satisfaction has no positive effect on job stress and employee turnover intention. Job satisfaction acts as a perfect mediation based on direct effects and indirect effects. This means that after being mediated by job satisfaction, when job stress increases, turnover intention does not immediately increase because there are job satisfaction factors that make the desire to leave work decrease. Research Limitations/ Implications: This research was limited to only one particular restaurant brand. Thus, it can be implied to similar business model which are small to medium size capacity, self- managed, dan local market based, that in turn in light the way to reduce employee turnover could be managed through employee job stress and employee job satisfaction. Novelty/ Originality of the study: This research contribute to the literature of human resources by using different measurement scale combining from several references to measure job satisfaction and turnover intention that specified for hospitality context.

The Determinant Factors of Family Dining Out Behaviours Wiastuti, Rachel Dyah; Thalia Mizutani, Alexandra; Wiyana, Tri; Adiati, Maria Pia; Rashid, Basri
Journal of Business on Hospitality and Tourism Vol. 10 No. 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.429

This study aims to identify the determinant factors for family dining out behaviors. The primary data was collected from face to face questionnaire to 136 samples with sampling criteria sampling as such family status, Indonesian, and had minimum one dining out experience in the restaurant premises. Data was then analyzed with statistic descriptive and factor analysis. The findings showed that food taste, lack of time, and craving for specific food determined family the most upon deciding to dine out in the restaurant. Meanwhile, younger family tend to be determined more by food quality, while the older by lack of time. Further, despite the family background occupation either as paid- worker or employee, entrepreneur or housewife, all are determined the most by lack of time and food variability. In contrast, least determinant factor were calories consideration, advertisement, and other influenced. It can be concluded that different demographic led to different determinant factors that stimulate family to dine out. In addition, new five factors are formed from the previous eight factors consist of 17 items, which are as health, quality, lifestyle, convenience, and promotion. This study contributes to the of food and beverage literature that emphasizes for specific market of family during dining out in the restaurant

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