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All Journal Jurnal Bisnis dan Manajemen Perisai : Islamic Banking and Finance Journal Jurnal Samudra Ekonomi dan Bisnis Jurnal Manajerial Mega Aktiva: Jurnal Ekonomi dan Manajemen Jurnal Fokus Manajemen Bisnis
Haqq, Zulkifli Nurul
Universitas Muhammadiyah Semarang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Jurnal Fokus Manajemen Bisnis

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The impact of techno complexity on work performance through emotional exhaustion Yasinta, Tiurma; Firdaus, Firdaus; Haqq, Zulkifli Nurul; Run, Pharatt
Jurnal Fokus Manajemen Bisnis Vol. 14 No. 2 (2024)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v14i2.10479

Abstract

Technology has become an integral part of work life, providing significant benefits for increasing productivity and competitiveness. However, the use of technology also carries risks, especially in the form of technostress, namely, the stress that arises from using technology. This study aimed to investigate the impact of technological complexity as a technostress trigger on work performance among employees in micro, small, and medium enterprises in Semarang, Indonesia, with emotional exhaustion as a potential mediator. The sample for this study consisted of 315 micro, small, and medium-sized enterprise workers in various sectors. Data were collected through surveys and analyzed using structural equation modeling and partial least squares. The research results show that technological complexity negatively affects emotional exhaustion, but does not significantly affect work performance. By contrast, emotional exhaustion negatively influenced work performance. However, there is insufficient evidence to support the mediation of emotional exhaustion between technological complexity and workplace performance. These findings emphasize the importance of considering additional factors beyond techno complexity in shaping work performance as well as the importance of organizational support in mitigating the negative impact of techno complexity on employee well-being and performance in micro, small, and medium-sized enterprises.
Co-Authors Farah Laili Muda Ismail Firdaus Firdaus Firdaus Firdaus Lelani, Siska Muhammad Natsir Nur Qamarina Sharom Nurhayati Nurhayati Run, Pharatt Yasinta, Tiurma