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All Journal Jurnal Analisis Bisnis Ekonomi Jurnal Karinov Jurnal Analisis Bisnis Ekonomi
Luk, Luk
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KINERJA PELAYANAN TERHADAP LOYALITAS KONSUMEN YANG DIMODERASI KEPUASAN KONSUMEN Trisnanugraha, Rio; Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 10 No 2 (2012): Volume 10, Nomor 2, Oktober 2012
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (9.802 KB)

Abstract

Tujuan penelitian ini untuk menguji pengaruh langsung kinerja pelayanan terhadap loyalitas konsumen. Menguji pengaruh langsung kepuasan konsumen terhadap loyalitas konsumen dan menguji hubungan antara kualitas kinerja (kinerja pelayanan) terhadap loyalitas konsumen dengan dimoderasi kepuasan konsumen. Sampel penelitian ini adalah 100 responden dengan menggunakan metode purposive sampling. Analisa statistik yang digunakan adalah analisis regresi moderated (MRA). Hasil penelitian mengindikasikan bahwa terdapat pengaruh kualitas pelayanan dengan dimensi bukti langsung, kehandalan, daya tanggap, keterjaminan, dan empati pada kepuasan konsumen terhadap loyalitas konsumen. Variabel kualitas pelayanan dengan dimensi bukti langsung, kehandalan, daya tanggap, keterjaminan, dan empati pada kepuasan konsumen terhadap loyalitas konsumen sebesar 42,1%. Sedangkan sebesar 57,9% dipengaruhi variabel lain yang tidak diuji. Ada pengaruh langsung dari kualitas dan kepuasan pelayanan konsumen terhadap loyalitas konsumen. Hasil ini menunjukkan signifikan pada level < 0,05 maka hipotesis diterima. Hasil pada nilai t hitung>t tabel (3,146 > 1,660) dengan signifikansi sebesar 0,012, maka hipotesis diterima.
FAKTOR-FAKTOR YANG MEMPENGARUHI NASABAH DALAM MENGAMBIL KREDIT (Studi Kasus Bank BAPAS 69 Mertoyudan Magelang) Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 5 No 2 (2007): Volume 5, Nomor 2, Oktober 2007
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1025.878 KB)

Abstract

The more thought competition see bank is business to get and attractive customer or debitur. Problem only bound examine factorservice area, and interest with affect customer take in credit of bank. This sample employed this examine to number 50 . Which people expect can population proxy. Examine hypothesis on this performance with employee Analysis Regression examine witch other statistic with t test, F tst and R Square. Based result analysis witch perform, consolation obttain that influence way above basedd on analysis witch already performance. Parsial way, all variable independent own effect to words bound variable. Result this cary by floor significance posses grade P value most significant.
PENINGKATAN KINERJA KARYAWAN UNIVERSITAS MUHAMMADIYAH MAGELANG MELALUI KEAKURATAN TUGAS DAN PEMANFAATAN TEKONOLI INFORMASI Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 5 No 1 (2007): Volume 5, Nomor 1, April 2007
Publisher : Universitas Muhammadiyah Magelang

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Abstract

The research conducted in Magelang Muhammadiyah University was aimed at knowing the effects of accuracy the tasks of information technology on the employee working performance in Magelang Muhammadiyah University. The independent variables included in this research consisted of accuracy tasks of information technology: Accuracy and Accessibility, the use of information technology involves: Usage Intensity Technology Information and Usage Frequency Technology Information. Working performance for the employees of Magelang Muhammadiyah University was regarded as the dependent variable. The samples were taken by means of a Census Sampling Method within 50 Administration employees of Magelang Muhammadiyah University. 2 double regression analyses were used to proccess the data According to the tests, simultaneously and partially the variables of accuracy, accessibility, usage intensity and usage frequency of Technology Information positively affect the employee working performance. The variable of accuracy is partially a dominant factor enhancing the employee working performance. It is suggested that Technology Information task accuracy should be followed by the Technology Information usage associated to needs to access data and to result information. Supported by Technology Information it is expected that the credibility of Magelang Muhammadiyah University can be enhanced.
Penguatan Literasi dan Manajemen Keuangan Bagi Pekerja Migran Indonesia di KJRI Johor Bahru Malaysia Suswanto, Hary; Luk, Luk; Dian Wisika Prajanti, Sucihatiningsih; Turhan Yani, Muhammad
Jurnal KARINOV Vol 7, No 3 (2024): September
Publisher : Institute for Research and Community Service (LP2M), Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um045v7i3p194

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan literasi dan keterampilan manajemen keuangan bagi Pekerja Migran Indonesia (PMI) di KJRI Johor Bahru, Malaysia. Seiring dengan banyaknya PMI yang bekerja di luar negeri, khususnya di Malaysia, literasi keuangan menjadi hal yang sangat penting untuk dikuasai agar mereka dapat mengelola pendapatan dengan lebih bijaksana dan memaksimalkan kesejahteraan finansial mereka dan keluarga. Metode kegiatan yang dilakukan meliputi kegiatan diantaranya adalah penyuluhan, pelatihan manajemen keuangan sederhana, dan pendampingan dalam membuat perencanaan keuangan. Materi yang disampaikan pada kegiatan tersebut sangat beragam dimana mencakup pentingnya menabung, investasi dasar, pengelolaan utang, dan cara menghindari penipuan keuangan. Kegiatan ini berhasil meningkatkan pemahaman dan kesadaran para PMI akan pentingnya literasi keuangan, serta memberikan mereka keterampilan praktis untuk mengelola pendapatan dengan lebih baik. Hasil evaluasi menunjukkan bahwa peserta lebih mampu menyusun anggaran, menyisihkan pendapatan untuk tabungan, dan membuat rencana keuangan jangka panjang. Dampak positif seperti ini diharapkan dapat berlanjut dan membantu PMI dalam mencapai stabilitas keuangan dan kesejahteraan yang lebih baik. Kata kunci—Literasi Keuangan, Pekerja Migran Indonesia, Manajemen Keuangan, KJRI Johor Bahru Abstract This community service activity aims to enhance financial literacy and management skills among Indonesian Migrant Workers (PMI) at the Indonesian Consulate General in Johor Bahru, Malaysia. Given the large number of PMI working abroad, particularly in Malaysia, financial literacy is crucial to help them manage their income wisely and maximize their financial well-being and that of their families. The methods employed in this activity include counseling, basic financial management training, and mentoring in financial planning. The material presented covers topics such as the importance of saving, basic investment, debt management, and how to avoid financial fraud. The activity successfully improved the participants' understanding and awareness of the importance of financial literacy and provided them with practical skills to better manage their income. Evaluation results indicated that participants became more capable of budgeting, setting aside income for savings, and making long-term financial plans. This positive impact is expected to be sustained and assist PMI in achieving better financial stability and well-being. Keywords— Financial Literacy, Indonesian Migrant Workers, Financial Management, KJRI Johor Bahru
KINERJA PELAYANAN TERHADAP LOYALITAS KONSUMEN YANG DIMODERASI KEPUASAN KONSUMEN Trisnanugraha, Rio; Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 10 No 2 (2012)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian ini untuk menguji pengaruh langsung kinerja pelayanan terhadap loyalitas konsumen. Menguji pengaruh langsung kepuasan konsumen terhadap loyalitas konsumen dan menguji hubungan antara kualitas kinerja (kinerja pelayanan) terhadap loyalitas konsumen dengan dimoderasi kepuasan konsumen. Sampel penelitian ini adalah 100 responden dengan menggunakan metode purposive sampling. Analisa statistik yang digunakan adalah analisis regresi moderated (MRA). Hasil penelitian mengindikasikan bahwa terdapat pengaruh kualitas pelayanan dengan dimensi bukti langsung, kehandalan, daya tanggap, keterjaminan, dan empati pada kepuasan konsumen terhadap loyalitas konsumen. Variabel kualitas pelayanan dengan dimensi bukti langsung, kehandalan, daya tanggap, keterjaminan, dan empati pada kepuasan konsumen terhadap loyalitas konsumen sebesar 42,1%. Sedangkan sebesar 57,9% dipengaruhi variabel lain yang tidak diuji. Ada pengaruh langsung dari kualitas dan kepuasan pelayanan konsumen terhadap loyalitas konsumen. Hasil ini menunjukkan signifikan pada level < 0,05 maka hipotesis diterima. Hasil pada nilai t hitung>t tabel (3,146 > 1,660) dengan signifikansi sebesar 0,012, maka hipotesis diterima.
FAKTOR-FAKTOR YANG MEMPENGARUHI NASABAH DALAM MENGAMBIL KREDIT (Studi Kasus Bank BAPAS 69 Mertoyudan Magelang) Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 5 No 2 (2007)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The more thought competition see bank is business to get and attractive customer or debitur. Problem only bound examine factorservice area, and interest with affect customer take in credit of bank. This sample employed this examine to number 50 . Which people expect can population proxy. Examine hypothesis on this performance with employee Analysis Regression examine witch other statistic with t test, F tst and R Square. Based result analysis witch perform, consolation obttain that influence way above basedd on analysis witch already performance. Parsial way, all variable independent own effect to words bound variable. Result this cary by floor significance posses grade P value most significant.
PENINGKATAN KINERJA KARYAWAN UNIVERSITAS MUHAMMADIYAH MAGELANG MELALUI KEAKURATAN TUGAS DAN PEMANFAATAN TEKONOLI INFORMASI Luk, Luk
Jurnal Analisis Bisnis Ekonomi Vol 5 No 1 (2007)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research conducted in Magelang Muhammadiyah University was aimed at knowing the effects of accuracy the tasks of information technology on the employee working performance in Magelang Muhammadiyah University. The independent variables included in this research consisted of accuracy tasks of information technology: Accuracy and Accessibility, the use of information technology involves: Usage Intensity Technology Information and Usage Frequency Technology Information. Working performance for the employees of Magelang Muhammadiyah University was regarded as the dependent variable. The samples were taken by means of a Census Sampling Method within 50 Administration employees of Magelang Muhammadiyah University. 2 double regression analyses were used to proccess the data According to the tests, simultaneously and partially the variables of accuracy, accessibility, usage intensity and usage frequency of Technology Information positively affect the employee working performance. The variable of accuracy is partially a dominant factor enhancing the employee working performance. It is suggested that Technology Information task accuracy should be followed by the Technology Information usage associated to needs to access data and to result information. Supported by Technology Information it is expected that the credibility of Magelang Muhammadiyah University can be enhanced.
Co-Authors Hary Suswanto Muhammad Turhan Yani Sucihatiningsih Dian Wisika Prajanti Trisnanugraha, Rio