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All Journal Devotion: Journal of Research and Community Service Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Asian Journal of Social and Humanities Journal of Management
Heryjanto, Andreas
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The Effect of Price Perception, Product Quality, Service Quality On Consumer Loyalty Mediated By Consumer Satisfaction BR Ginting, Yohana Ribka; Heryjanto, Andreas
Jurnal Indonesia Sosial Sains Vol. 4 No. 11 (2023): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v4i11.928

Abstract

The study aims to analyze customer satisfaction and test customer loyalty which is influenced by perceived price, product quality and service quality based on the reputation of salted fish sellers in the BSD Modern Market. In this study, the technique of taking data sources by means of non probability sampling with purposive sampling method. The sample used is salted fish buyers in the BSD modern market - Tangerang with a productive age of 20-65 years collected through questionnaires, totaling 160 respondents. This study uses Partial Least Squares SEM or what is called PLS-SEM and identifies the relationship between variables as well as conceptual and operational definitions using previous research, which includes using the variables of price perception, product quality, and service quality as independent variables, customer loyalty as the dependent variable, and customer satisfaction as the intervening variable. The results of this study indicate that price perception has a positive, but insignificant effect on consumer loyalty and product quality has a positive, but insignificant effect on consumer loyalty, while service quality has a positive and significant effect on consumer loyalty. Price perceptions, product quality and service quality have a positive and significant effect on customer satisfaction. Price perceptions, product quality and service quality have a positive and significant effect on consumer loyalty mediated by salted fish consumer satisfaction in BSD Modern Market - Tangerang
The Influence of E-service Quality On Customer Satisfaction Mediated by E-trust (Empirical Study: Telemedicine Users at Hospital x Tangerang) Edhi, Putu Kusuma; Heryjanto, Andreas
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

The number of patient visits to hospitals decreased as a result of the Covid 19 pandemic a few years ago. As a result, the hospital had to innovate to enable people, particularly those with certain conditions, to conveniently check their health without visiting the hospital. The digitization of telemedicine health services, which allow patients and physicians to have in-person consultations via communication technology like hospital video calls and conference calls, is one way that health services are innovating today in hospitals. The aim of this study is to ascertain the following: 1) how e-service quality affects customer satisfaction; 2) how e-service quality affects E-Trust; and 3) which E-Trust at RS X Tangerang mediates the effect of e-service quality on customer satisfaction. Through the use of questionnaires, outpatients at RS X Tangerang provided data for this descriptive quantitative study design. 120 patients made up the study's sample. The analysis's findings indicate that: (1) the E-service Quality (ES) variable influences the Customer satisfaction (CS) variable; (2) the E-service Quality (ES) variable greatly and favorably affects the E-Trust (ET) variable; and (3) the E-Trust (ET) variable greatly and favorably affects the Customer satisfaction (CS) variable.
The Influence of Job Satisfaction, Workload, and Organizational Commitment on Turnover Intention Mediated by Emotional Exhaustion (Empirical Study: Employees of PT XYZ in Bekasi) Situmorang, Indra Bakti; Heryjanto, Andreas
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

The purpose of this study is to look at the impact of job satisfaction, workload, and organizational commitment on turnover intention, which is mediated by emotional tiredness in PT staff. XYZ is in Bekasi. This study's data was gathered using an online survey of PT XYZ workers using Google Forms. There will be 137 respondents in this study, which employs a correlational quantitative technique and is processed using the PLS version 4 software. The study's findings show that work satisfaction has no substantial influence on turnover intentions. Other results prove that workload has no significant effect on turnover intention, organizational commitment has no significant effect on turnover intention, emotional exhaustion has a significant positive effect on turnover intention, job satisfaction has a significant negative effect on turnover intention that is mediated by emotional exhaustion, workload has a significant positive effect on turnover intention that is mediated by emotional exhaustion, organizational Theoretically, the implications of this research are to provide benefits in the form of knowledge to academics, practitioners, and regulators, whereas managerially, management must encourage open communication between employees and management so that employees can communicate the problems they face in the workplace more comfortably.
Co-Authors Annisia Hadi, Lestari Wulandari Arisandi, Bagus BR Ginting, Yohana Ribka Dwi Setiawan Wahidin, Ahmad Danu Edhi, Putu Kusuma Iman Saro, Pieter Jaya, Sheren Lowinsky Kristin Marjono, Febriana Kuancintami, Angelyn Linus Sipayung, Harold Riyan Hidayat Silalahi, Nirawaty Situmorang, Indra Bakti