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The Influence of Organizational Culture and Work Engagement on Service Performance Through Service Quality at the West Tanjung Jabung District Health Office Lestari, Puji; Bukit, Pantun; Akbar, Ali
Journal of Accounting and Finance Management Vol. 6 No. 4 (2025): Journal of Accounting and Finance Management (September - October 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i4.2399

Abstract

This study aims to describe the implementation of organizational culture, work engagement, service quality, and employee performance at the Tanjung Jabung Barat District Health Office. It also aims to determine and analyze the influence of organizational culture and work engagement through service quality on employee performance. This study was conducted at the Tanjung Jabung Barat District Health Office. The population was 1,021 health workers within the Tanjung Jabung Barat District Health Office with civil servant status in 2024. The sample size used Slovin's theory with a 10% margin of error, resulting in 92 health workers with civil servant status. This study used a quantitative approach with a survey method and Partial Least Square (PLS) data analysis. The results showed that organizational culture and work engagement have an influence on performance, both directly and indirectly through service quality at the Tanjung Jabung Barat District Health Office. This indicates that the Tanjung Jabung Barat District Health Office is able to build a strong organizational culture and is able to proactively involve itself in work, which will be able to improve the quality of service and performance of the Tanjung Jabung Barat District Health Office.
The Influence of Transformational Leadership and Organizational Culture on Public Service Quality Through Innovation at the Transportation Agency of West Tanjung Jabung Regency Nurhamdi, Nurhamdi; Bukit, Pantun; Akbar, Ali
Journal of Accounting and Finance Management Vol. 6 No. 4 (2025): Journal of Accounting and Finance Management (September - October 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i4.2415

Abstract

This study aims to determine and describe transformational leadership, organizational culture, innovation and quality of public services in the Transportation Agency of West Tanjung Jabung Regency, as well as to determine and analyze the influence of transformational leadership and organizational culture through innovation on the quality of public services in the Transportation Agency of West Tanjung Jabung Regency. This study was conducted at the Transportation Agency of West Tanjung Jabung Regency. The population is the community who receive service benefits from the Transportation Agency of West Tanjung Jabung Regency based on Counter, Route and Vehicle data of 290 people, while the sample size in this study uses Slovin theory with a margin of error of 10% so that 75 people are obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results of the study indicate that transformational leadership and organizational culture have been proven to influence service quality, both directly and through innovation. Directly, leaders who are able to provide inspiration, motivation, and clear direction encourage employees to work more optimally, while a strong organizational culture forms a positive and service-oriented work attitude. Indirectly, both encourage innovation, such as new ideas, updated procedures, and the use of technology, which makes service faster, more effective, and more satisfying. This demonstrates that innovation is a crucial link between leadership, organizational culture, and improved service quality.
Pengaruh Disiplin dan Kepuasan Kerja terhadap Motivasi Kerja dan Dampaknya pada Kinerja Pegawai Satuan Polisi Pamong Praja dan Pemadam Kebakaran Kabupaten Tanjung Jabung Timur Zulfaisyal, Zulfaisyal; Bukit, Pantun; Akbar, Ali
J-MAS (Jurnal Manajemen dan Sains) Vol 10, No 1 (2025): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v10i1.2285

Abstract

The purpose of this study is to analyze the influence of discipline and job satisfaction on work motivation and its impact on the performance of Civil Service Police Unit and Fire Department employees of Tanjung Jabung Timur Regency. The method used in this study is a descriptive verification and quantitative method. The object of research in this study is the influence of discipline and job satisfaction on work motivation and its impact on the performance of employees of the Civil Service Police Unit and Fire Department of Tanjung Jabung Timur Regency. Based on the approach, the number of samples can be known, namely 50 people. This study uses the PLS analysis method. The results of the study show that this study shows that there is a positive and significant influence between several factors on work motivation and employee performance at the Satpol PP-Damkar Tanjung Jabung Timur Regency. Employee discipline contributes 41.8% to increasing work motivation, while job satisfaction has a greater influence, namely 57.8% on work motivation. In addition, employee discipline also affects employee performance by 33.2%, and job satisfaction contributes 36.5% to employee performance. Work motivation itself plays an important role with a positive influence of 30.7% on employee performance. In addition, employee discipline and job satisfaction have been shown to have an indirect influence on employee performance through work motivation, respectively 12.8% and 17.8%.
Pengaruh Motivasi dan Pengembangan Karier terhadap Disiplin Kerja yang Berimplikasi terhadap Kinerja Polisi Pada Direktorat Samapta Polda Jambi Lingga, Ebon Anthony; Bukit, Pantun; Sudirman, Sudirman
J-MAS (Jurnal Manajemen dan Sains) Vol 9, No 1 (2024): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v9i1.1725

Abstract

The purpose of this study is to obtain an overview of motivation, career development, work discipline and police performance at the Samapta Directorate of Jambi Police. To know and analyze the direct and indirect influence of motivation and career development on police work discipline at the Samapta Directorate of Jambi Police. To know and analyze the direct and indirect influence of motivation and career development on police performance at the Samapta Directorate of Jambi Police. To find out and analyze the effect of work discipline on police performance at the Samapta Directorate of Jambi Police. To know and analyze the influence of motivation and career development through work discipline on police performance The type of data obtained in this study uses quantitative data sourced from primary data obtained by conducting research and questionnaires, secondary data can be obtained by reading, learning and understanding through other media sourced from literature and library books or data from agencies related to the Researched. In this study, the object of research is the Directorate of Samapta Jambi Police. Motivation and Career Development simultaneously and partially have a significant effect on the discipline of personnel of the Samapta Directorate of Jambi Police. Motivation and Career Development simultaneously have a significant effect on the performance of personnel of the Samapta Directorate of Jambi Police. Motivation partially has a significant effect on the performance of personnel of the Samapta Directorate of Jambi Police. Meanwhile, partial career development has no significant effect on the performance of personnel of the Samapta Directorate of Jambi Police. Discipline partially has a significant effect on the performance of personnel of the Samapta Directorate of Jambi Police. Motivation and Career Development together have a significant effect on the discipline with performance. The suggestions put forward should be that the leader plays an active role in giving special attention accompanied by rewards so that in the process of work undertaken it gives good results.
Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Disiplin terhadap Motivasi Serta Dampaknya pada Kinerja Pegawai di Badan Pengembangan Sumber Daya Manusia Provinsi Jambi Firdaus, Firdaus; Bukit, Pantun; Yamali, Fakhrul Rozi
J-MAS (Jurnal Manajemen dan Sains) Vol 9, No 1 (2024): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v9i1.1490

Abstract

The purpose of this study is to describe leadership style, organizational culture, discipline, motivation and employee performance at BPSDM Jambi Province and to analyze the influence of leadership style, organizational culture and work discipline partially and simultaneously directly and indirectly on work motivation and employee performance, as well as to analyze work motivation on employee performance. To answer the purpose of this research, this research is supported by theoretical studies related to research variables, namely leadership style, organizational culture, discipline, motivation and performance. In addition, the author is also looking for relevant previous research in the form of articles/journals and previous theses to support this research. The population in this study is employees of BPSDM Jambi Province, totaling 89 employees with conditions in 2022. The data analysis technique used in this study is through path analysis followed by hypothesis testing through F test (Simultaneous) and t test (Partial). From the path analysis test conducted, it was found that leadership style, organizational culture and discipline influenced Keria motivation by 75.7% while the rest was influenced by other variants. Leadership style, organizational culture and discipline affect 82.8% of employee performance in BPSDM Jambi Province. This study concludes leadership style, organizational culture, discipline, motivation and employee performance in good and high condition. In addition, leadership style, organizational culture and work discipline partially and simultaneously have a positive and significant influence on employee motivation and performance at BPSDM Jambi Province. Similarly, work motivation has a positive and significant influence on employee performance.
Pengaruh Kompetensi dan Beban Kerja terhadap Profesionalitas Yang Berimplikasi Pada Kinerja Pegawai di Badan Kesatuan Bangsa dan Politik Kabupaten Tanjung Jabung Timur Yunus, Muhammad; Bukit, Pantun; Hapsari, Osrita
Jurnal Disrupsi Bisnis Vol. 8 No. 4 (2025): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v8i4.52918

Abstract

Kinerja pegawai dalam suatu organisasi publik sangat dipengaruhi oleh kompetensi, beban kerja dan tingkat profesionalitas, sehingga diperlukan analisis mendalam untuk memahami keterkaitan faktor-faktor tersebut. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kompetensi dan beban kerja terhadap profesionalitas serta implikasinya pada kinerja pegawai di Badan Kesatuan Bangsa dan Politik Kabupaten Tanjung Jabung Timur. Penelitian ini menggunakan metode kuantitatif dengan analisis jalur (path analysis) dan melibatkan 64 responden yang dipilih menggunakan teknik purpose sampling. Hasil penelitian menunjukkan bahwa kompetensi dan beban kerja berpengaruh signifikan terhadap profesionalitas kinerja pegawai. Berdasarkan hasil analisis jalur ditemukan bahwa terdapat pengaruh langsung dan signifikan dari kompetensi dan beban kerja sebesar 38,7%, sedangkan pengaruh tidak langsung yaitu 16,5%, sehingga total pengaruh diperoleh sebesar 55,2 %. Temuan ini mengindikasi bahwa peningkatan kompetensi karyawan dan pengelolaan beban kerja yang optimal adalah strategi yang efektif untuk memperkuat profesionalitas kinerja pegawai di lingkungan Badan Kesatuan Bangsa dan Politik Kabupaten Tanjung Jabung Timur.