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All Journal Bisma: Jurnal Bisnis dan Manajemen International Journal of Social and Management Studies (IJOSMAS) Arus Jurnal Sosial dan Humaniora
Putri, Husni Indrawati Wijaya
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP CUSTOMER DELIGHT MELALUI CUSTOMER SATISFACTION Putri, Husni Indrawati Wijaya
BISMA: Jurnal Bisnis dan Manajemen Vol 13 No 2 (2019)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v13i2.8884

Abstract

The objective of this research is to analyze the influence of service quality dimensions which consist of tangibles; reliability; responsiveness; assurance; and empathy on customer delight through customer satisfaction. The research sample was the students of the Faculty of Economics and Business, Study Program of Management, University of Wijaya Kusuma Surabaya batch of 2016/2017 that consisted of 90 respondents. The data analysis technique used was path analysis. The results showed that the dimensions of service quality, i.e., tangibles, reliability, responsiveness, assurance, and empathy affect customer delight as mediated by customer satisfaction.
Studi Fenomenologis tentang Komunikasi, Konflik, Stres Kerja, dan Lingkungan Kerja pada Kinerja Karyawan di PT. Smart Mulia Abadi Putri, Husni Indrawati Wijaya; Ningsih, Retno Warih Dwi Utami
Arus Jurnal Sosial dan Humaniora Vol 5 No 3: Desember (2025)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v5i3.1695

Abstract

Kinerja karyawan PT. Smart Mulia Abadi dipengaruhi secara signifikan oleh kualitas komunikasi, pengelolaan konflik, tingkat stres kerja, dan kondisi lingkungan kerja, sehingga pemahaman mendalam mengenai keempat faktor tersebut diperlukan untuk menjaga produktivitas, motivasi, dan daya saing perusahaan. Tujuan penelitian ini adalah untuk memahami secara mendalam bagaimana komunikasi, konflik, stres kerja, dan lingkungan kerja dimaknai oleh karyawan serta bagaimana keempat faktor tersebut memengaruhi kinerja mereka di PT. Smart Mulia Abadi. Penelitian ini menggunakan pendekatan kualitatif dengan desain fenomenologis melalui wawancara mendalam, observasi, dan analisis Colaizzi untuk menggali pengalaman karyawan PT. Smart Mulia Abadi mengenai komunikasi, konflik, stres kerja, dan lingkungan kerja serta maknanya terhadap kinerja mereka secara komprehensif. Hasil penelitian ini menunjukkan bahwa karyawan PT. Smart Mulia Abadi memaknai komunikasi, konflik, stres kerja, dan lingkungan kerja sebagai faktor yang saling berhubungan dan secara bersama-sama membentuk kualitas kinerja mereka, di mana komunikasi yang terbuka memberi kejelasan tugas, konflik yang dikelola dengan baik mendorong perbaikan, stres kerja yang terkendali menjadi pemacu produktivitas, dan lingkungan kerja yang nyaman meningkatkan motivasi serta loyalitas, sehingga keempatnya menjadi fondasi penting bagi semangat, fokus, dan komitmen karyawan dalam bekerja secara optimal.
Implementation Of Urban Community Empowerment Program In Gebang Putih Sub-District, Sukolilo District Surabaya Community Setyadarma, Bambang; Poernomo, Tri Tjahjo; Putri, Husni Indrawati Wijaya
International Journal of Social and Management Studies Vol. 4 No. 3 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i3.331

Abstract

Implementation of accountability for the progress of the revolving of community self-help program funds (repair of uninhabitable houses), can run well during the period May 1 to June 30 2022, the whole community in Gebang Putih Village, Sukolilo District, Surabaya can reap the economic benefits along with increasing aspects of impact social. In order to enjoy decent housing on an ongoing basis through the management of the Gebang Barokah community self-help agency (multi-year program), especially a group of people in the Gebang Putih Village, Sukolilo District, Surabaya, today. The target location of the activity includes the administrative area of the government of Gebang Putih Village, Sukolilo District, Municipality of Surabaya (East Java Province). The functional goal is to accommodate and realize the entire implementation of program activities, starting from planning, implementation in the field and results along with the obstacles encountered during the implementation of program activities. The operational goal is the clear implementation of all activities, which include program actors, program targets (low-income people in quantity) and targets to be achieved as well as support for national programs/movements in order to realize the provision of clean and comfortable social environmental infrastructure sanitation in accordance with the proposed concept village investment program (KIP)-based environmental development independently with national integration.
Co-Authors Bambang Setyadarma, Bambang Ningsih, Retno Warih Dwi Utami Poernomo, Tri Tjahjo