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Analisis Kepuasan Konsumen Dalam Menggunakan Jasa Pengiriman Paket Pos Optima Pada PT. Pos Indonesia (persero) Cabang Pontianak Syarifah Arini
JURNAL MANAJEMEN MOTIVASI Vol 9, No 3 (2013): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (47.494 KB) | DOI: 10.29406/jmm.v9i3.212

Abstract

Research to analyze customer satisfaction at optimal postal parcel delivery service at PT Pos Indonesia (Persero) Branch Pontianak. Dimension-imensi examined are reliability, responsiveness, assurance, empathy, and tangibles. This study used survey methods, data collection techniques, namely: observation, interviews, questionnaires, and documentation study. Samples used as many as 100 people by using purposive sampling. analysis using Cartesian diagram. The results of this study indicate that the majority of respondents were satisfied with the service of PT Pos Indonesia (Persero) Branch Pontianak with an average satisfaction level of 3.91 and the value of the average rate of interest of 4.34 dimension of service quality the most satisfied customers is assurance dimension and physical evidence, where the majority of respondents' votes are in quadrant B, which means that the interest and customer satisfaction are at a high level and in accordance with the wishes of the consumer. Dimensional quality of services that they are in quadrant A, which means the consumer is not satisfied then it should be further enhanced by the company. While the dimensions of the quality of services that are in quadrant C and D in which the interests of consumers are at a low level is considered normal practice even though consumers are satisfied because it is not very important.Keywords: Satisfaction, Service Quality Dimensions Services
Pelatihan Pengolahan Granul Instan Jahe Emprit dan Kapulaga Bagi Tim PKK Desa Kaliputih Kabupaten Banyumas Arini Syarifah; Hariyanti Hariyanti; Nur Isna Inayati
Jurnal Ilmiah Pangabdhi Vol 6, No 2: Oktober 2020
Publisher : LPPM Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pangabdhi.v6i2.7620

Abstract

Jahe emprit dan kapulaga merupakan hasil pertanian para petani di desa Kaliputih kecamatan Purwojati kabupaten Banyumas.   Jahe emprit merupakan komoditi hasil pertanian yang minoritas di desa kaliputih. Kapulaga dan jahe emprit juga hanya sebatas dijual dalam bentuk utuh tanpa proses pengolahan apapun.  Oleh karena itu perlu adanya pelatihan pengolahan  kombinasi jahe emprit dan kapulaga menjadi granul instan bertujuan untuk meningkatkan nilai jual dari kedua bahan tersebut.  Ibu rumah tangga yang tergabung dalam Tim PKK desa Kaliputih merupakan mitra sasaran dalam pengabdian ini.  Ibu rumah tangga merupakan segmentasi massa dengan peluang besar dalam pengolahan granul instan jahe emprit dan kapulaga dikarenakan rata-rata ibu-ibu di desa kaliputih menjadi ibu rumah tangga.  Dari hasil pengabdian ini terjadi peningkatan pengetahuan dan ketrampilan Tim PKK desa Kaliputih dalam pengolahan jahe emprit dan kapulaga menjadi granul instan.  Sehingga bisa disimpulkan Tim PKK desa Kaliputih sudah terlatih dalam pembuatan granul instan jahe emprit dan kapulaga.
Formulasi dan Uji Stabilitas Fisik Krim Ekstrak Daun Jati (Tectona grandis L.) Sebagai Pewarna Rambut Arini Syarifah; Azhara Regita Vegy Miranda; Arif Budiman
Jurnal Farmasi Indonesia Vol 17 No 1 (2020): Jurnal Farmasi Indonesia
Publisher : Fakultas Farmasi Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (339.875 KB) | DOI: 10.31001/jfi.v17i1.758

Abstract

Para-Phenylenediamine is a synthetic hair dye that is widely used in hair dye products and has very strong sensitizer that can cause severe allergic reactions. Solution of this problem are the development of hair dye formulations with active ingredients obtained from teak leaves. Teak leaves contains anthocyanin which acts as a coloring agent. Teak leaves were extracted using the ultrasound assisted extraction method with ethanol 70% with a frequency in 40 kHz for 30 minutes then evaporated using a rotary evaporator. Formulation of hair dye using concentration extract : 10 (F1); 12.5 (F2); and 15% (F3). Physical evaluation of cream hair dye are organoleptic, homogeneity, pH, viscosity and diffusion test. Stability test using cycling test method. Teak leaf extract cream gives a reddish brown color to the hair. Homogeneity test show all formulas are homogeneous. pH test result of each formula was 6.297 ± 0.118 (F1), 6.770 ± 0.010 (F2) and 5.917 ± 0.045 (F3). The viscosity value of each formula was 11,400 ± 268,514 (F1), 11,463 ± 501,232 (F2) and 11,687 ± 283,078 cPs (F3). Spreadability test showed long spreadability of each formula was 5.326 ± 0.303 (F1), 5,072 ± 0.760 (F2), and 5,050 ± 0.092 cm (F3). The stability test results show that F3 is the most stable formula.
Formulasi dan Aktivitas Antioksidan Perona Pipi dengan Zat Pewarna Alami Ekstrak Akar Mengkudu (Morinda citrifolia L.) Arini Syarifah; Tjiptasurasa Tjiptasurasa; Athalah Chintia Luthfi Saputra
PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) Jurnal Pharmacy, Vol. 16 No. 01 Juli 2019
Publisher : Pharmacy Faculty, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (782.231 KB) | DOI: 10.30595/pharmacy.v16i1.4497

Abstract

Akar mengkudu (Morinda citrifolia L.) dapat digunakan sebagai salah satu alternatif pewarna perona pipi dari alam karena mengandung turunan antrakuinon yaitu morindon dan morindin yang merupakan zat warna dan memiliki aktivitas antioksidan. Penelitian ini bertujuan untuk formulasi ekstrak akar mengkudu sebagai zat pewarna alami pada perona pipi dan mengevaluasi aktivitas antioksidan dari produk tersebut. Akar mengkudu diekstraksi dengan metode maserasi menggunakan metanol 1:1 (b/v). selama 2x24 jam. Seluruh filtrat digabungkan dan dipekatkan dengan menggunakan rotary evaporator. Ekstrak diformulasikan menjadi 3 formula perona pipi dengan konsentrasi 0,2 (F01), 0,4 (F02), dan 0,6 gram/ml (F03). Sediaan perona pipi dievaluasi sifat fisik (uji homogenitas, uji pH, dan cycling test stability) serta aktivitas antioksidannya dengan metode DPPH. Hasil uji homogenitas menunjukkan semua formula homogen. Untuk uji pH didapatkan hasil 6 (F01), 6 (F02), dan 7 (F03).  Uji cycling test stability menunjukkan semua formula stabil selama 6 siklus.  Nilai IC50 perona pipi ekstrak akar mengkudu untuk  F01, F02, F03, kontrol positif (vitamin C) dan tanpa ekstrak akar mengkudu sebagai kontrol negatif berturut-turut sebesar 25,916±0,424; 22,848±0,382; 18,556±0,484; 14,621±0,331; dan 203,683±1,121 ppm. Uji statistik menggunakan ANOVA satu arah dan Post Hoct Test Tukey menunjukkan F03 memiliki aktivitas antioksidan yang tidak berbeda signifikan dengan kontrol positif (vitamin C).
Formulation And Effectiveness Test of Tansdermal Patch of Ethanol Extract of Ginger (Zingiber officinale Rosc. Var Amarum) As Antiemetic Arini Syarifah; Shintia L. Charisma; Nabila Nabila; Inas Kanina
Indonesian Journal of Pharmaceutical Science and Technology Vol 10, No 2 (2023)
Publisher : Indonesian Journal of Pharmaceutical Science and Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/ijpst.v10i2.36518

Abstract

Shogaol and gingerol, compounds in ginger, can act as antiemetic. Ginger extract was formulatedby patch transdermal to increase the effectiveness of therapy and to minimize the side effects. Inthis study, maceration with ethanol 96% was used as extraction method and phytochemical screeningwas carried out to the extract to identfy the exctracted compounds. The formulation of transdermalpatch used matrix method with ginger extract concentrations of 0,5 gr (F1), 1 gr (F2), and 1,5 gr (F3).Evaluation of patch was carried out by organoleptic test, patch weight, thickness, tensile strength,elongation at break, modulus young, moisturizer test, and folding endurance. Effectiveness test usedwistar mice by observed the pica response and a decreasing in kaolin consumption. The yield of theextract obtained was 6,46% and it contained essential oils, flavonoids, steroids, and polyphenols. Thebest patch characteristics of the concentration was F3 with a patch weight of 0,39 gr, thickness 0,23mm, tensile strength 1,32 N/mm2, elongation at break 129,52%, young's modulus 0,96 mPa, humidity1,32%, and folding endurance >200 times. F3 was also the most effective formulation with 6%response of pica and 93,11% of decreasing in kaolin consumption observed in day 9. In conclusion, F3can reduce nausea and vomiting.
FORMULATION AND ACTIVITY TESTS OF NANOEMULSION OF TURMERIC RHIZOME (CURCUMA LONGA L) EXTRACT FOR METHICILLIN-RESISTANT STAPHYLOCOCCUS AUREUS (MRSA) BACTERIA Syarifah, Arini; Azizah, Wafiqotul; Prasuma, Galar Sigit
Jurnal Farmasi Sains dan Praktis Vol 10 No 3 (September-December 2024)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/pharmacy.v10i3.10800

Abstract

Turmeric rhizome (Curcuma longa L) contains the main active compound curcumin, which has antibacterial activity which inhibits Methicillin-Resistant Staphylococcus aureus (MRSA). Developing a nanoemulsion formula for turmeric rhizome extract can overcome bacterial resistance by protecting the active substance from degradation and blocking the efflux pump in bacteria. This research aims to create a nanoemulsion formulation and determine the activity of turmeric rhizome extract nanoemulsion against MRSA bacteria in vitro. Method: Turmeric rhizomes were extracted using the maceration method using 70% ethanol solvent. The technique of nanoemulsion preparation was by using the spontaneous emulsification method with varying extract concentrations of 1.25% (F1), 2.50% (F2), and 3.75% (F3). Evaluation of the physical characteristics of nanoemulsions includes particle size, polydispersity index, zeta potential, viscosity, and pH. In vitro activity test of turmeric rhizome extract nanoemulsion using the diffusion method against MRSA bacteria. The turmeric rhizome extraction process produces a yield value of 14.3%. The best formula for turmeric rhizome extract nanoemulsion is F1 with a viscosity value of 134.6 ± 21.3 Cps, pH value of 6.34, particle size value of 33.4 ± 12.8 nm, polydispersity index of 0.407 ± 0.01, zeta potential -14.2±2.9 mV. Turmeric extract nanoemulsion can inhibit the growth of Methicillin-Resistant Staphylococcus aureus bacteria with an inhibition zone of 11.00 mm at F3. Conclusion: Curcumin can be formulated in a nanoemulsion system without providing significant changes in organoleptic tests, viscosity, pH, nanoemulsion type tests, particle size, polydispersity index, and zeta potential. Turmeric extract nanoemulsion has an antibacterial effect against MRSA in vitro.
Optimization of Microgel Formula Combination of Snail Mucus and Catechin to Accelerate Wound Closure Azizah, Adinda Fayi; Astuti, Ika Yuni; Syarifah, Arini; Kumalasari, Raudia; Agistya, Lusyahaura; Talitarahma, Anindya Tian
Pharmacon: Jurnal Farmasi Indonesia Vol. 21 No. 2 (2024)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/pharmacon.v21i2.7562

Abstract

Incised wound healing is a crucial process that requires effective treatment solutions. A microgel containing snail mucus and catechin seems a promising approach to accelerate healing and improve recovery outcomes. This study aimed to develop a microgel preparation contain snail mucus (Achatina fulica) and catechin. Formulation design is assisted using the Design Expert SLD method. The optimum formula was achieved with a carbopol to TEA ratio of 1.589:0.411, with estimated values of pH (4.506), viscosity (18,873 cPs), spread ability (5.477 cm), and adhesion (2.068 second). These estimated values showed no significant difference from the actual values obtained in the laboratory experiments. To evaluate the quality of the preparation, in vivo testing was performed on white mice, and the data were analysed using one-way ANOVA. The snail mucus and catechin microgels were proven to be effective in treating deep incision wounds.
Crude Drug Standardization, Formula Optimization, and Interaction Effects of a Five-Component Antioxidant Polyherbal Formulation Wardani, Tri Kusuma; Arianingsih, Elfa; Syarifah, Arini; Hamad, Alwani; Hartanti, Dwi
Jurnal Jamu Indonesia Vol. 10 No. 2 (2025): Jurnal Jamu Indonesia
Publisher : Tropical Biopharmaca Research Center, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jji.v10i2.353

Abstract

A polyherbal formulation was developed from java tea (Orthosiphon aristatus (Blume) Miq.), turmeric (Curcuma longa L.), seed-under-leaf (Phyllanthus niruri L.), cinnamon (Cinnamomum verum J. Presl), and ginger (Zingiber officinale Roscoe). This study aimed to standardize crude drugs, optimize polyherbal formulations, and evaluate the interaction effect of the crude drug mixture. Standardization followed these methods and compared them with the Indonesian Herbal Pharmacopeia (IHP) standards. The crude drugs were mixed in 26 different ratios, and each formulation was extracted using the decoction method. The antioxidant activities of the extracts were evaluated using 2-diphenyl-2-picryl hydroxyl scavenging (DPPH) radical scavenging activity and ferric-reducing antioxidant power (FRAP) assays. The optimum formula was obtained by antioxidant activity-based prediction using the simplex lattice design (SLD) method. The interaction effects of crude drug mixtures were determined using a statistical comparison method for the predicted and obtained antioxidant activities. Crude java tea, turmeric, cinnamon, and ginger were of good quality. The five-component formulation with optimum antioxidant activity consisted of java tea, turmeric, seed-under-leaf, cinnamon, and ginger crude drugs in a ratio of 20-20-40-10-10 with interaction effects of additive toward DPPH radical scavenging activity (7.05±0.94 µmol TE/g) and antagonistic toward FRAP (19.37±0.94 µmol TE/g). Formula 21 (mixture of java tea and seed-under-leaf crude drugs) showed the highest DPPH scavenging activity (6.39±0.16 µmol TE/g) with synergistic effects, while the synergistic, highest FRAP (23.74±0.03 µmol TE/g) was shown by Formula 13 (mixture of seed-under-leaf and ginger crude drugs).