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All Journal JISTECH: Journal of Information Science and Technology Jurnal Teknologi dan Manajemen Informatika JUSIFO : Jurnal Sistem Informasi INFORMAL: Informatics Journal JURNAL MEDIA INFORMATIKA BUDIDARMA JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Teknologi Sistem Informasi dan Aplikasi JSiI (Jurnal Sistem Informasi) JURTEKSI JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Aiti: Jurnal Teknologi Informasi Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Pendidikan dan Teknologi Indonesia International Journal Software Engineering and Computer Science (IJSECS) The Indonesian Journal of Computer Science
Sanglise, Marlinda
Unknown Affiliation
Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering

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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

 1 
Evaluation of User Satisfaction on the Indonesian National Police Recruitment Website Using the EUCS Method Dwi Pratiwi, Dinda Malika; Sanglise, Marlinda; Baisa, Lorna Yertas
Journal of Applied Informatics and Computing Vol. 9 No. 4 (2025): August 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i4.10284

Abstract

The digitalization of public services encourages government institutions to provide efficient and responsive information systems, including in the recruitment process of the Indonesian National Police (Polri). The Polri recruitment website was developed as an online registration platform to improve transparency, accessibility, and service effectiveness. However, systematic evaluations of user satisfaction with this website are still limited. This study aims to measure user satisfaction using the End User Computing Satisfaction (EUCS) model. A quantitative approach was applied, with data collected through questionnaires from 144 prospective applicants in the West Papua Regional Police area. Data were analyzed using the Partial Least Squares - Structural Equation Modelling (PLS-SEM) method. The findings reveal that ease of use and timeliness significantly influence user satisfaction, while content, accuracy, and format do not. This indicates that usability and information timeliness play a more critical role. The study encourages system developers to focus on enhancing functional and responsive features to improve digital public services.
Analysis of the Determinants of Pelni Mobile Adoption Failure in Manokwari: A Hybrid Diffusion of Innovation and Theory of Planned Behaviour Approach Bonai, Yubelina Meilia; Sumendap, Andreas Leonardo; Sanglise, Marlinda
Journal of Applied Informatics and Computing Vol. 10 No. 1 (2026): February 2026
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v10i1.11959

Abstract

The adoption of digital services like Pelni Mobile in developing regions faces complex challenges. Despite offering ease of access, its adoption rate in Manokwari Regency remains low. Previous studies have not extensively explored typical barriers such as resistance to change, perceived financial costs, inconvenience, and ease of access. This study analyzes the factors behind Pelni Mobile's adoption failure by integrating the DOI and TPB approaches. Data were collected via online questionnaires from 435 participants and analyzed using SEM-PLS. Findings show that Perceived Financial Cost (P=0.000), Resistance to Change (P=0.000), and Inconvenience (P=0.000) have a significant negative influence on Behavioral Intention to Use. This means perceived costs, resistance to change, and inconvenience can reduce usage interest. Conversely, Perceived Ubiquity (P=0.000) has a significant positive influence on usage intention, and Behavioral Intention to Use positively influences Use Behavior, indicating that ease of access can encourage adoption.The implications highlight the need for strategies to reduce financial barriers, improve accessibility, employ educational approaches to address resistance, and enhance user experience. For developers and policymakers, these results serve as a guide for designing more inclusive digital services tailored to the characteristics of developing communities, particularly in contexts similar to Manokwari. Generalizing the findings to other regions must consider local social, economic, and cultural differences.
Co-Authors A Limbong, Josua Josen Alfredo, Boby Andi Saputra Anjani, Heni Artahsasta, Yosia Asri, Windi Fahmi Azizah, Putri W Baisa, Lorna Y Baisa, Lorna Yertas Bemey, Joshua Adriel Bemey, Yehuda David Bonai, Yubelina Meilia Christian Dwi Suhendra, Christian Dwi De Kweldju, Alex Dwi Pratiwi, Dinda Malika Dwi Suhendra, Christian Hakim, Ilham Luqman Heremba, Juleha Irianti I. Inan, Dedi Inan, Dedi I Inan, Dedi I. Inan, Dedi Iskandar Indra, Muhamad Indriawan, Muhammad Fikri Jubita, Jubita Julius P.P.Naibaho kala’lembang, Thesiana Kandami, Joshua Hans Lantang, Stefanie Stanly Mahulette, Tiara Yulesia Marini, Lion Ferdinan Marini, Lion Ferdinand Masturah, Emil Mombay, Abdul Malik Naibaho, Julius Panda Putra Nofianti, Arin Nur Afifa, Ifa Ohoilulin, Anastasya Parma Hadi Rantelinggi Pilihantra, Ragil Ratna Juita Rumbarar, Natalia Christi Rumkabu, Sara Nelince Sahetapi, Merlyn Florensia Saputra, Helmi sawaki, gladys sawaki Setiawati, Putri Eka Sumendap, Andreas Leonardo Syahriza, Alfi Toto, Irwan Moses Ubaydillah, Ubaydillah viradila aji, Resi delia Wahyu Akbar Wardania, Ivana Wurahrah, Rully Novie Y. Baisa, Lorna Yang, Ester Deborah