Garuda - Garba Rujukan Digital

HOW THE PERCEIVED ENJOYMENT EFFECT M-PAYMENT ADOPTION IN WEST PAPUA PROVINCE: DELONE AND MCLEAN INFORMATION SYSTEMS SUCCESS MODEL Setiawati, Putri Eka; Inan, Dedi I.; Wurahrah, Rully Novie; Juita, Ratna; Sanglise, Marlinda
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 9, No 3 (2024)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v9i3.5738

M-payment is a form of adaptation in payment systems through digital technology. This study aims to determine the influence of perceived enjoyment as a complementary factor to the DeLone and McLean (DM) Information System Success Model of m-payment adoption level in West Papua Province. A total of 244 valid respondents were obtained via a questionnaire using purposive sampling technique and analyzed using PLS-SEM. The results showed that out of eleven hypotheses, eight were accepted, and three were rejected. The result show that the Perceived Enjoyment (PE) significantly influences the m-payment adoption level in West Papua Province. However, service quality is not a determinant of m-payment adoption levels in West Papua Province. Additionally, system quality not a determinant on user satisfaction of the technology. A post-hoc evaluation was also conducted using gender and age as control variables, indicating that the adoption levels varied among the control variable groups. This provides significant insights both theoretical and practical which are discussed in discussion and conclusion section.

Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application Saputra, Andi; Inan, Dedi I.; Juita, Ratna; Sanglise, Marlinda; Indra, Muhamad
JUSIFO : Jurnal Sistem Informasi Vol 10 No 1 (2024): JUSIFO (Jurnal Sistem Informasi) | June 2024
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v10i1.23051

In the era of rapid technological growth, people increasingly expect convenience in all aspects of life, including how they interact with public services. The PLN Mobile application, developed by PT PLN (Persero), aims to facilitate access to information and services for the community. However, many users have provided low ratings and negative feedback. The purpose of this research is to analyze the factors influencing user satisfaction with the PLN Mobile application, using the Webqual 4.0 method. A total of 101 respondents were selected using a purposive sampling technique, and the data were analyzed using Structural Equation Modeling (SEM). The findings reveal that Usability, System Quality, Information Quality, and Interaction Quality significantly affect user satisfaction, while Service Quality does not. This indicates that the application meets most user expectations, though there is still potential for further improvement. These findings offer theoretical contributions to the Webqual 4.0 method and practical insights for developers to enhance the application and improve user satisfaction.

Evaluasi Pengalaman Pengguna pada Aplikasi Berbasis Seluler Laporkitong Memanfaatkan Kuesioner Pengalaman Pengguna (UEQ) : Evaluation of User Experience on Laporkitong Mobile Application Utilizing User Experience Questionnaire (UEQ) Giyai, Yepuni; Inan, Dedi I.; Baisa, Lorna Y.
MALCOM: Indonesian Journal of Machine Learning and Computer Science Vol. 4 No. 3 (2024): MALCOM July 2024
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/malcom.v4i3.1292

Penerapan teknologi komputer dan internet di Provinsi Papua Barat melalui aplikasi berbasis seluler Laporkitong dengan menghasilkan solusi yang menekankan efektivitas dan efisiensi. Untuk melaporkan ketidaksesuaian rencana tata ruang, pemerintah Provinsi Papua Barat meluncurkan aplikasi seluler Laporkitong. Penelitian ini bertujuan mengevaluasi pengalaman pengguna pada aplikasi berbasis seluler laporkitong memanfaatkan kuesioner pengalaman pengguna (UEQ). Menggunakan metode kuantitatif dengan kuesioner pengalaman pengguna (UEQ), sebuah pendekatan yang mudah diimplementasikan, valid, dan dapat diandalkan untuk melengkapi evaluasi data dengan penilaian kualitas yang subjektif. Kuesioner pengalaman pengguna bersifat gratis dan dapat digunakan di semua aplikasi. Hasil penelitian menunjukkan bahwa evaluasi pengalaman pengguna pada aplikasi berbasis seluler Laporkitong menggunakan UEQ menunjukkan bahwa terdapat 5 variabel yang menyatakan hasil evaluasi positif dan netral, yaitu variabel Daya Tarik (rata-rata = 0,887), Kejelasan (rata-rata = 0,829), Efisiensi (rata-rata = 0,870), Ketepatan (rata-rata = 0,878), dan Stimulasi (rata-rata= 0,850). Namun, variabel Kebaruan mendapatkan hasil evaluasi netral (rata-rata = 0,274). Hasil benchmark untuk aplikasi berbasis seluler Laporkitong menunjukkan seluruh variabel yang termasuk pada kategori below average, yaitu variabel daya tarik, kejelasan, efisiensi, ketepatan, stimulasi, dan kebaruan. Hasil evaluasi pengalaman pengguna aplikasi berbasis seluler Laporkitong menggunakan UEQ menunjukkan perbedaan signifikan pada 5 variabel berdasarkan uji T.

TOWARDS SPATIAL INFORMATION SYSTEM ADOPTION USING EXTENDED TAM AND IS SUCCESS MODEL Anjani, Heni; Inan, Dedi I.; Juita, Ratna; Sanglise, Marlinda
JURTEKSI (Jurnal Teknologi dan Sistem Informasi) Vol 10, No 4 (2024): September 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i4.3263

Abstract: By leveraging digital technology, Laporkitong enhances transparency and accountability, as well as facilitates public participation in the oversight and enforcement processes related to land use and natural resource management. The Laporkitong website functions as an online reporting application aimed at documenting instances of spatial planning violations in the West Papua Province. The lack of public knowledge about the Laporkitong application has led to numerous issues. Therefore, an analysis of the adoption of the Laporkitong application is necessary. This study aims to investigate the influence of Perceived Quality, Perceived Control, and Perceived Ease of Use factors as determinants of the residents' willingness to use the Laporkitong application, employing the Technology Acceptance Model (TAM) and DeLone and McLean IS Success (IS D&M) theories. As many as 160 valid respondents are gathered based purposive sampling technique and evaluated using Partial Least Square Structural Equation Modeling (PLS-SEM). The results inform that all seven hypotheses are accepted with the R-square of the intention to use is 0.273 indicationg 27.3% variance of the model can determine the outcome. Further discussion and conclusion regarding the implication of theoretical and practical contribution are also discussed. Keywords: laporkitong; perceived control; perceived ease of use; perceived quality; technology acceptance model Abstrak: Dengan memanfaatkan teknologi digital, Laporkitong meningkatkan transparansi dan akuntabilitas, serta memfasilitasi partisipasi publik dalam proses pengawasan dan penegakan terkait penggunaan lahan dan pengelolaan sumber daya alam. Website Laporkitong berfungsi sebagai aplikasi pelaporan online yang bertujuan untuk mendokumentasikan pelanggaran perencanaan tata ruang di Provinsi Papua Barat. Minimnya pengetahuan masyarakat terhadap aplikasi Laporkitong menyebabkan banyak permasalahan. Maka dari itu perlu dilakukan analisis mengenai adopsi pada aplikasi Laporkitong. Penelitian ini bertujuan untuk menyelidiki pengaruh faktor Kualitas yang Dirasakan, Kendali yang Dirasakan, dan Kemudahan Penggunaan yang Dirasakan sebagai penentu keinginan penduduk untuk menggunakan aplikasi Laporkitong, dengan menggunakan Model Penerimaan Teknologi (TAM) dan teori Kesuksesan Sistem Informasi (IS D&M) DeLone dan McLean. Sebanyak 160 responden valid dikumpulkan berdasarkan teknik purposive sampling dan dievaluasi menggunakan Partial Least Square Structural Equation Modeling (PLS-SEM). Hasilnya menunjukkan bahwa semua tujuh hipotesis diterima dengan R-square niat untuk menggunakan adalah 0,273, menunjukkan bahwa 27,3% variasi model dapat menentukan hasilnya. Diskusi lebih lanjut dan kesimpulan mengenai implikasi kontribusi teoritis dan praktis juga dibahas. Kata kunci: laporkitong; pengendalian yang dirasakan; kemudahan penggunaan yang dirasakan; kualitas yang dirasakan; model penerimaan teknologi

E-Government Service for Driving Digital Creative Economy in Developing Region: Perspective of Technology Readiness Index and PLS-SEM Rahmawati, Nanes Fitri; Inan, Dedi I.; Juita, Ratna; Indra, Muhamad
Applied Information System and Management (AISM) Vol 8, No 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.45514

E-government plays an important role in digital economic transformation by improving access to public services and driving economic growth. One implementation in West Papua Province is Rumahekraf, a digital marketing platform for creative economy players in the local region. However, the adoption of this platform is still low, and not many studies have examined factors that influence public acceptance of this service. Therefore, this study aims to identify factors that contribute to and inhibit users' intentions to adopt this platform in West Papua. We combine the Technology Readiness Index (TRI) and Technology Acceptance Model (TAM) to understand this phenomenon. Data was gathered via an online survey utilizing Google Forms, consisting of 157 merchants/business owners. The information was examined employing Partial Least Squares Structural Equation Modeling (PLS-SEM). The research indicates that innovativeness, perceived ease of use (PEOU), and facilitating conditions play an important role in increasing users’ intention to adopt Rumahekraf (R² = 59.4%). Additionally, PEOU also contributes to increased perceived usefulness (PU) (R² = 41.1%), which in turn strengthens the benefits perceived by users (R² = 55.7%). Optimism significantly affects PEOU but not usefulness. Meanwhile, insecurity and discomfort were not found to be major barriers to the adoption of this platform. This research provides insights for local government and platform development in improving the effectiveness of e-government implementation in West Papua by providing more adequate infrastructure and increasing public trust in the platform.

Exploring AI-Based Music Tool Affordances to Enhance Gen Z Creativity: A Study Using Affordance Theory in Papua Padwa, Charles; Juita, Ratna; Inan, Dedi I.; Indra, Muhammad
Journal of Applied Informatics and Computing Vol. 9 No. 4 (2025): August 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i4.9910

Artificial intelligence (AI) plays an important role in the world of music, especially for Generation Z who grew up in the digital age. However, understanding of how AI drives musical creativity in the context of music education is still limited, especially in West Papua and Papua. This study aims to analyze the influence of awareness, perception, and intention to use AI on Generation Z's musical creativity and innovation, using the theory of affordance as a theoretical foundation. The study employs a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method on 219 respondents from West Papua and Papua provinces. The analysis results indicate that the intention to use AI (p = 0.000) and positive perceptions of AI in general (p = 0.000) have a significant influence on AI-based musical creativity, with moderate predictive power (R² = 0.461). This creativity was then found to encourage the use of AI in musical activities (p = 0.000) and the music creation process (p = 0.000), although both showed weak predictive power (R² = 0.292 and R² = 0.251). Conversely, awareness of AI (p = 0.509) and perceptions of AI in the context of music education (p = 0.135) did not significantly influence creativity. These findings suggest that positive intentions and perspectives toward AI are more decisive in driving creativity than awareness levels. Therefore, a contextual approach to digital music education that encourages active exploration is needed to optimize the potential of AI in enhancing creativity.

Combating Malaria Through E-SISMAL: How Perceived Quality, Perceived Ease of Use, and Perceived Usefulness Impact Performance? A Case of West Papua Province Kandami, Chandra Leonard; Inan, Dedi I.; Juita, Ratna; Indra, Muhammad
Jurnal Sistem Informasi Vol. 21 No. 2 (2025): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jsi.v21i2.1516

Malaria remains a serious health threat in Indonesia, particularly in the West Papua Province. To address this, the Indonesian Ministry of Health developed the Malaria Surveillance Information System (E-SISMAL) to monitor and prevent the disease. However, the effectiveness of this system needs to be evaluated to determine how well it performs in addressing the intended problem. This study aims to investigate the system’s performance by integrating the Task-Technology Fit (TTF), Technology Acceptance Model (TAM), and DeLone & McLean Information Systems (D&M IS) Success models. Data from 108 government health clinics in West Papua Province were collected using questionnaires and analyzed using a partial least squares structural equation model (PLS-SEM). The findings revealed that both service quality (p = 0.035) and ease of use (p = 0.014) significantly influenced user satisfaction (R² = 38.4%), which subsequently affected system performance (p < 0.000, R² = 11.6%). However, information quality and usefulness were not primary concerns for the health clinics in this context. Given these results, it is unsurprising that malaria prevention efforts in this region remain challenging. These findings raise questions about the alignment of the developed system with its objectives, suggesting that it may need reassessment and reconfiguration to achieve its overarching goals. The study concludes with implications and future research directions.

E-Government Service for Driving Digital Creative Economy in Developing Region: Perspective of Technology Readiness Index and PLS-SEM Rahmawati, Nanes Fitri; Inan, Dedi I.; Juita, Ratna; Indra, Muhamad
Applied Information System and Management (AISM) Vol. 8 No. 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.45514

E-government plays an important role in digital economic transformation by improving access to public services and driving economic growth. One implementation in West Papua Province is Rumahekraf, a digital marketing platform for creative economy players in the local region. However, the adoption of this platform is still low, and not many studies have examined factors that influence public acceptance of this service. Therefore, this study aims to identify factors that contribute to and inhibit users' intentions to adopt this platform in West Papua. We combine the Technology Readiness Index (TRI) and Technology Acceptance Model (TAM) to understand this phenomenon. Data was gathered via an online survey utilizing Google Forms, consisting of 157 merchants/business owners. The information was examined employing Partial Least Squares Structural Equation Modeling (PLS-SEM). The research indicates that innovativeness, perceived ease of use (PEOU), and facilitating conditions play an important role in increasing users’ intention to adopt Rumahekraf (R² = 59.4%). Additionally, PEOU also contributes to increased perceived usefulness (PU) (R² = 41.1%), which in turn strengthens the benefits perceived by users (R² = 55.7%). Optimism significantly affects PEOU but not usefulness. Meanwhile, insecurity and discomfort were not found to be major barriers to the adoption of this platform. This research provides insights for local government and platform development in improving the effectiveness of e-government implementation in West Papua by providing more adequate infrastructure and increasing public trust in the platform.

The Influence of Trust and Habit on Users’ Intention to Keep Using Facebook Reels for Economic Purposes Soviana, Rita; Inan, Dedi I.; Juita, Ratna; Indra, Muhamad
Journal of Applied Informatics and Computing Vol. 9 No. 5 (2025): October 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i5.10661

Social media now plays a crucial role in supporting economic activities. Facebook Reels, for instance, as a short video feature, offers economic opportunities for its users. However, understanding the factors that encourage continued usage remains limited. This study aims to explore the influence of trust and habit on users’ intention to keep using Facebook Reels for economic purposes (N=174 active users). We integrated the Technology Continuance Theory (TCT) applied Partial Least Squares Structural Equation Modelling (PLS-SEM) for the analysis. The results show that both factors significantly influence continuance intention (R² = 78.7%), although they do not directly affect user attitude. Attitude is influenced only by reciprocal benefits (R² = 62%). These findings indicate that in regions with limited digital infrastructure such as West Papua, the success of digital platforms strongly depends on building user trust and encouraging consistent usage habit. This study offers valuable insights for platform developers and policymakers in designing strategies to help users continue using the platform over time and support the growth of the local digital economy.

ANALYSING SERVICE QUALITY USING SENTIMENT ANALYSIS AND TOPIC MODELING: A CASE STUDY OF THE LIVIN MANDIRI APPLICATION Safarah, Khairin Andini; Inan, Dedi I.; Juita, Ratna; Sirait, Victor Arie L.
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 8 No 2 (2024)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v8i2.4517

With the increasing number of m-banking users, understanding customer satisfaction has become crucial for banks in improving service quality and maintaining loyalty. This study aims to evaluate the satisfaction level regarding the service quality of the Livin Mandiri m-banking application using sentiment analysis and topic modeling. The data were gathered from 13,692 user reviews on the Google Play Store through web scraping techniques. After data cleansing and processing, sentiment analysis was conducted to identify trends in positive, negative, and neutral sentiments. Topic modeling using the Latent Semantic Indexing (LSI) method was employed to gain deeper insights into user discussions about service quality. The findings reveal that, although the Livin Mandiri application offers various useful features, the majority of user reviews are negative. Topic modeling further highlights that the primary complaints focus on technical issues such as transaction failures and verification challenges. Additionally, the study indicates a need to enhance application stability and customer service to improve user satisfaction. This study makes a significant contribution to understanding the service quality of m-banking applications by combining sentiment analysis and topic modeling, offering valuable insights for the future development and improvement of applications in the banking sector.

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