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All Journal AT-Tahdzib: Jurnal Studi Islam dan Muamalah Perisai : Islamic Banking and Finance Journal At-Tafkir AT-TURAS: Jurnal Studi Keislaman Al - Tadabbur: Jurnal Ilmu Al-Qur'an dan Tafsir Kaca (Karunia Cahaya Allah) : Jurnal Dialogis Ilmu Ushuluddin Jurnal Mantik Jurnal Edukasi (Ekonomi, Pendidikan dan Akuntansi) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL GUYUB: Journal of Community Engagement Al-Iqtishod : Jurnal Ekonomi Syariah At-Tasyri Jurnal Hukum Islam dan Ekonomi Syariah Khidmatuna : Jurnal Pengabdian Kepada Masyarakat Aptekmas : Jurnal Pengabdian Kepada Masyarakat Hakam : Jurnal Kajian Hukum Islam dan Hukum Ekonomi Islam TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Jurnal Islam Nusantara PEDAMAS (Pengabdian Kepada Masyarakat) AL-MANSYUR At-Tahdzib: Jurnal Studi Islam dan Muamalah
Fathony, Alvan
Universitas Nurul Jadid
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Journal : Jurnal Mantik

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The Role of Excellence Service in Creating Customer Loyality (Case Study D'warung Sepakat Nikmat Kuta Bali) Ramlatul Munawara; Alvan Fathony
Jurnal Mantik Vol. 4 No. 4 (2021): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.Vol4.2021.1196.pp2486-2494

Abstract

The purpose of this study is to explain how important the quality of a service is, especially Service Excellence, on customer satisfaction is mediated by customer satisfaction because the more rapid population growth, the more special needs such as food. Therefore, one of the fundamental factors is the existence of a Restaurant to support the need for food that serves a variety of interesting and distinctive menus. In today's competition in the business world, companies must prioritize customer satisfaction, which is one of the secrets to business success in a company. This research method uses qualitative research methods. The type of data used is the collection of various kinds of information and analysis. The concept of Excellence Service is a service that has quality services including speed, accuracy, reliability and empathy. The concept of Customer Loyalty as a need for customer loyalty (Customer Loyalty) which is related and has a close relationship with customer satisfaction. Excellence Services as the creator of Customer Loyalty at D' warung Sepakat Nikmat includes physical evidence, reliability, responsiveness, assurance, and empathy. External factors and internal factors that support the creation of customer loyalty and external factors that can hinder creating customer loyalty.
Co-Authors Afif Hamid, Abdur Rahman Nor Ahmad Nur Bustomi Andriani, Putri Lailatun Auliah, Ummu Hani Bashori Alwi Choiri, Moch Dewi Susilowati Fitriyah Fitriyah Hapsahwati, Umami Hibatur Rohmaniyah Jamilatul Mahyah Laili Fauziah Aziz M Hadziq Affan M Hadziq Affan Mahmudi Mahmudi Mahmudi Makkiyatul Umaroh Maulidah, Rifqoh moh sholeh, moh Moh. Khoirul Iqbal Mukarromah, Sofiyatul Nabila Nabila Nur Faizah Ramlatul Munawara Riza Nur Aini Rohmaniyah, Hibatur Rokaiyah, Rokaiyah Saida Salsabila Saifuddin SITI MARYAM Siti Rokaiyah Sofiyatul Mukarromah Tutut Maptuhatul Hairiyah Ummah, Syifa’ul Khairiyatil Vina Yuli Habsari