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All Journal Jurnal Pekommas Empowerment : Jurnal Pengabdian Masyarakat J-MAS (Jurnal Manajemen dan Sains) Jurnal Basicedu Jurnal Ipteks Terapan Journal of RESIDU Journal Publicuho Jurnal Ilmu Manajemen dan Akuntansi Terapan JURNAL EKONOMI SAKTI (JES) JPSI (Journal of Public Sector Innovations) JURNAL ADMINISTRASI NUSANTARA (JAN) Jurnal Development pendidikan, science, teknologi, dan ekonomi Economics, Business, Management, & Accounting Journal Jurnal Basicedu Journal of Business Studies and Management Review Economics, Business, Management, & Accounting Journal
Vivi Herlina
STIA Nusantara Sakti Sungai Penuh
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences

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Journal : JPSI (Journal of Public Sector Innovations)

 1 
Perbaikan Kualitas Pelayanan Publik Berbasis Karakteristik Individu dan Pengembangan Karir Pegawai: (Improving the Quality of Public Services based on Individual Characteristics and Employee Career Development) Vivi Herlina
JPSI (Journal of Public Sector Innovations) Vol. 6 No. 1 (2021): November 2021
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.547 KB) | DOI: 10.26740/jpsi.v6n1.p51-56

Abstract

This study examines the impact of individual characteristics and employee career development on public service quality, both simultaneously or partially and finds the most influential variables. This research is essential since government institutions have to improve the quality of public services continuously. The research approach utilized in this study was quantitative research, with the sampling technique being saturated sampling by 42 respondents. Data analysis used multiple linear regression, including F-test, t-test, and determination-coefficients by using SPSS software. The results show a significant effect of individual characteristics and career development on public services quality. Individual characteristics and career development affect public services quality both simultaneously and partially. Individual characteristic is the dominant variable. Based on the finding, the individual characteristics of an employee and career development will improve the public services quality. The implication of this study indicates that government institutions need to provide opportunities for employees in self-development activities such as training and short course. The limitations of this study are still using two independent variables. Therefore, future research can append other variables, such as mediation or moderation variables.   Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh karakteristik individu dan pengembangan karir pegawai terhadap kualitas pelayanan publik. Penelitian ini juga menguji variabel yang paling dominan mempengaruhi kualitas pelayanan publik. Sebagaimana diketahui bahwa instansi pemerintah perlu terus meningkatkan kualitas layanan publiknya kepada masyarakat. Pendekatan penelitian yang digunakan aalah penelitian kuantitatif. Teknik sampling menggunakan teknik sampel jenuh dengan jumlah responden sebanyak 42 orang. Analisis data menggunakan regresi linier berganda, dengan melakukan uji statistik berupa uji-F, uji-t, dan koefisien determinasi. Proses analisis data dilakukan menggunakan bantuan program SPSS. Hasil analisis menunjukkan bahwa karakteristik individu dan pengembangan karir memiliki pengaruh terhadap kualitas pelayanan publik. Karakteristik individu dan pengembangan karir mempengaruhi kualitas layanan publik baik secara parsial maupun secara bersama-sama. Karakteristik individu merupakan variabel yang paling berpengaruh. Berdasarkan hasil penelitian menunjukkan bahwa karakteristik individu yang terdapat pada seorang pegawai dan juga pengembangan karir akan mampu meningkatkan kualitas pelayanan publik yang diberikannya di instansi pegawai tersebut bekerja. Implikasi dari penelitian ini menunjukkan perlunya lembaga pemerintah untuk memberikan kesempatan bagi pegawai dalam mengikuti kegiatan pengembangan diri seperti diklat dan bimtek. Penelitian ini memiliki keterbatasan yakni masih menggunakan dua variable bebas, untuk itu penelitian selanjutnya dapat menambahkan variabel lainnya, seperti variabel mediasi maupun variabel moderasi. Kata kunci: kualitas layanan publik, pengembangan karir, karakteristik individu
Optimizing Supervision Innovation: A Case Study of the Inspectorate in Sungai Penuh City Herlina, Vivi; Sestriyenti, Enny
JPSI (Journal of Public Sector Innovations) Vol. 8 No. 1 (2023): November 2023
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpsi.v8n1.p12-21

Abstract

Technology requires all government agencies to utilize the results of innovation in carrying out their activities. This study aims to determine the utilization of technology in surveillance activity at Inspektorat Kota Sungai Penuh and identify supporting and obstacle factors in applying innovation. This study used a qualitative approach and a guided interview technique to collect data. Criterion sampling was used to specify the respondents. The respondents were the Inspector, Head of Sub-division General Administrative and Financial, Head of Sub-division Analysis and Evaluation, Middle Auditor, and Junior Auditor. This study showed that utilizing innovation at the Inspektorat Kota Sungai Penuh is a process, service, and method innovation. The Inspektorat of Kota Sungai Penuh is utilizing technology products in surveillance by using SIM HP, SIPTL, SiBijak, and Consulting Clinics. The supporting factors in optimizing technology are leadership encouragement, facility availability, and adequate human resources. Conversely, the inhibiting factor consists of a limited budget and employee mutations.
Co-Authors Ariani, Fatma Efvy Zamidra Zam Enny Sestriyenti Indra Budaya, Indra R, Ferdinal Sandra, Elvina Sestriyenti, Enny syahmardi yacob