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All Journal Jurnal Sains dan Teknologi International Journal of Education and Teaching Zone
Ananda, Rifki
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Evaluasi Layanan Mooc Aplikasi Pintar Menggunakan Framework ITIL V4 Pada Pusdiklat Teknis Kemenag Sumbar Faiz, Muhammad Raja; Ananda, Rifki; Aprialsyah, Muhammad Syahril; Sularno, Sularno
Jurnal Sains dan Teknologi (JSIT) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v4i3.2471

Abstract

This research aims to evaluate the effectiveness of the PINTAR application, a Massive Open Online Course (MOOC) platform designed to support the training of State Civil Apparatus (ASN) within the West Sumatra Ministry of Religion. Using the ITIL V4 framework, this research assesses service quality, user satisfaction levels, and identifies areas that require improvement to ensure applications can provide optimal benefits. Evaluation is carried out through direct observation of application use, in-depth interviews with stakeholders, and distributing questionnaires to users. The research results show that the PINTAR application has met most of the service quality standards, especially in terms of accessibility, relevance of training materials and interactive features offered. However, there are several weaknesses that need to be corrected, such as limited transparency in managing user data, a lack of regular service evaluations, and the responsiveness of technical support which is still not optimal. Users highly appreciate the time flexibility, ease of navigation, and interactive features such as learning simulations and live sessions with expert instructors. On the other hand, the survey also revealed the need to strengthen technological infrastructure and increase the competence of technical support teams to handle user complaints more effectively. By applying ITIL V4 principles, this research offers strategic recommendations for further development of the PINTAR application. Recommended improvement steps include increasing governance transparency, additional training for technical teams, development of more sophisticated reporting features, and regular evaluation of training materials. In conclusion, although the PINTAR application has made a significant contribution in supporting ASN training, continuous improvement efforts are needed to ensure this application can continue to be relevant and provide maximum added value for users.
Implementation of Blended Learning for Class IX Science Learning after the Covid-19 Pandemic Sari, Eka Ratna; Lestari, Ega; Ananda, Rifki
International Journal of Education and Teaching Zone Vol. 1 No. 1 (2022): June 2022 Edition
Publisher : Yayasan Nurul Yakin Bunga Tanjung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (478.089 KB) | DOI: 10.57092/ijetz.v1i1.10

Abstract

This study aims to determine the implementation of Blanded Learning especially in the learning of IPA after the pvemi of COVID-19 in Jambi on student learning outcomes. The object of the research is conducted at SMPN 21 Muaro Jambi and as the subject ie students of class lX of a number of 30 people. To know the implementation of the study model applied to the teacher to the students, the data collection was done by providing some questions related to the teacher and the students in the form of interview-analyzed. From the results of the analysis can be concluded that implementation applied to SMPN 21 Muaro Jambi is llanded learning, so the influence of the method has very impact on student learning outcomes on the subject of IPA. From the data obtained can conclude that students' ability in physics lessons during the blanded learning system is declining due to several obstacles experienced
Co-Authors Aprialsyah, Muhammad Syahril Faiz, Muhammad Raja Kushariani, Ati Lestari, Ega Riandi, M. Rizky Sari, Eka Ratna Sularno Sularno, Sularno