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All Journal Jurnal Mantik Enrichment : Journal of Management Jurnal Ekonomi ORAHUA : Jurnal Pengabdian Kepada Masyarakat
Tambunan, Susi Marta
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Other

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The influence of organizational culture and motivation on employee performance at Banyan Tree Bintan Tambunan, Susi Marta; Afni, Riza; Manurung, Rianto
Jurnal Mantik Vol. 8 No. 2 (2024): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i2.5272

Abstract

Hotels are one of the destinations for tourists to rest before continuing their tourist destination. This is of course related to tourist satisfaction. The measure of tourist satisfaction is employee performance. Employee performance is also influenced by organizational culture and motivation. Organizational culture and motivation have a big influence in terms of improving performance. Based on this, this research was carried out with a sample of 80 people with questions using Likert scale measurements carried out using tests. This research instrument includes validity tests, reliability tests, multiple linear regression analysis. To test the classical assumptions, the normality test, multicollinearity test and heteroscedasticity test are used. To test the feasibility of the model, it includes the F test, R2 and t test using Excel and SPSS tools to obtain results that organizational culture and motivation influence employee performance both partially and simultaneously
Pelatihan Komunikasi Untuk Menghadapi Dunia Kerja Pada Perguruan Tinggi Akademi Pariwisata Medan Hotel School Riza Afni; Manurung, Rianto; Tambunan, Susi Marta; Tambunan, Sontina Griche; Yanti Nirmala
ORAHUA : Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 02 (2024): Januari
Publisher : Faatuatua Media Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70404/orahua.v1i02.49

Abstract

Komunikasi yang efektif merupakan keterampilan kunci yang sangat penting dalam menghadapi dunia kerja. Keterampilan komunikasi yang baik dapat membantu diri membangun hubungan yang kuat di tempat kerja, memecahkan masalah, dan memajukan karier. Namun berbagai macam masalah komunikasi kerap kali muncul, mulai pada tataran makro di pemerintahan, di korporasi sampai pada level mikro di kehidupan sehari-hari. Berbagai masalah komunikasi sangat penting untuk dipahami lebih dalam agar pada sisi yang lain terus meningkatkan keterampilan berkomunikasi sehingga proses komunikasi berjalan dengan efektif. Terwujudnya komunikasi yang efektif tentu memerlukan ketrampilan komunikasi, salah satunya adalah untuk karier seseorang di segala bidang pekerjaan. Seseorang diharapkan dapat bekerjasama secara efektif dengan orang lain, menyajikan gagasan secara efektif dan lain sebagainya. Metode yang digunakan dalam kegiatan PKM adalah dengan melakukan penyuluhan dengan pihak mitra dengan peserta dari mahasiswa Perguruan Tinggi Akademi Pariwisata Medan Hotel School. Penyuluhan dilakukan secara langsung di tengah setelah masa peralihan suasana pandemic covid 19 dengan mengedepankan simulasi atau roleplay pada peserta. Penyuluhan ini menunjukkan adanya antusianisme peserta dan juga peningkatan keterampilan berkomunikasi efektif sehingga dapat dilakukan secara berkelanjutan.
THE EFFECT OF ACADEMIC AND NON-ACADEMIC SERVICES ON STUDENT SATISFACTION OF AKADEMI PARIWISATA MEDAN HOTEL SCHOOL Tambunan, Susi Marta
Jurnal Ekonomi Vol. 11 No. 01 (2022): Jurnal Ekonomi
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (393.458 KB)

Abstract

One of the satisfactions for service users is quality service. The services provided by an educational institution are in the form of academic and non-academic services.  Medan Hotel School Tourism Academy always tries to provide the best service to students. This study looked at the influence of academic and non-academic services on student satisfaction as service users. It can be seen that the academic services provided by this institution affect student satisfaction significantly, as well as non-academic services also significantly affect the satisfaction of students of the Medan Hotel School Tourism Academy. Simultaneously, academic and non-academic services also affect student satisfaction. The influence given is quite large, namely as much as 86 percent on student satisfaction as evidenced in the coofesien of determination. This study used a random sample of 45 students from various semesters and used
Model of the influence of training, compensation, and work-life balance on employee performance with job satisfaction as an intervening variable Manurung, Rianto; Afni, Riza; Tambunan, Susi Marta
Enrichment : Journal of Management Vol. 15 No. 6 (2026): Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i5.2437

Abstract

This study aimed to analyze the influence of training, compensation, and work-life balance on employee performance with job satisfaction as an intervening variable. A quantitative explanatory design was used, and data were obtained from respondents through a structured Likert-scale questionnaire. Structural equation modeling was applied to examine the causal relationships among all variables. The findings showed that training, compensation, and work-life balance had a significant positive effect on job satisfaction. The results also revealed that job satisfaction had a significant positive effect on employee performance. Furthermore, job satisfaction partially mediated the influence of training and compensation on employee performance and fully mediated the effect of work-life balance on employee performance. These findings indicated that organizations that provided adequate training, fair compensation, and supportive work-life balance created higher levels of job satisfaction, which in turn enhanced employee performance. This study offered meaningful insights for organizations seeking to improve productivity through the development of effective human resource management practices
Co-Authors Afni, Riza Manurung, Rianto Tambunan, Sontina Griche Yanti Nirmala