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All Journal Journal Of Management Science (JMAS) Jurnal Ilmiah Pariwisata
Sinay, Kaleb Yusuf
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

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Analysis of work motivation of room division employees and service quality room on guest satisfaction Sihombing, Daniel; Tambunan, Sontina Griche; Sinay, Kaleb Yusuf
Junal Ilmu Manajemen Vol 8 No 1 (2025): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i1.645

Abstract

Research analyzes the influence of work motivation and service quality on guest satisfaction at the Palapa Hotel, Tarutung, North Tapanuli Regency. A quantitative approach was used with a survey method through questionnaires distributed to 80 respondents consisting of hotel guests and room division employees. The variables analyzed are work motivation (X1), service quality (X2), and guest satisfaction (Y). Multiple linear regression tests, t tests, and F tests are used to measure the influence between these variables. The research results show that both work motivation (X1) and service quality (X2) have a significant influence on guest satisfaction partially and simultaneously. The t test shows that each independent variable has a significant effect with a calculated t-value that is greater than the t-table. Apart from that, the F test carried out shows that the F-test value is greater than the F-table (129,868 > 3,115) with a significance level of 0.000, which means that simultaneously the variables of work motivation and service quality have a significant influence on guest satisfaction. The coefficient of determination (R²) value of 65.8% indicates that work motivation and service quality variables jointly influence guest satisfaction, while 34.2% is influenced by other factors not studied. The conclusion of this research is that Palapa Hotel needs to continue to improve employee work motivation and service quality to maintain and increase guest satisfaction. By paying attention to motivation and service aspects, it is hoped that hotels can provide a more positive and memorable experience to guests, which will ultimately support the sustainability of the hotel's business in facing competition in the hotel industry.
Analisis Daya Dukung Pada Wisata Buntu Burake, Kabupaten Tana Toraja, Provinsi Sulawesi Selatan Sinay, Kaleb Yusuf; Mariati, Sri; Brahmantyo, Himawan; Rahmanita, Myrza
Jurnal Ilmiah Pariwisata Vol 27 No 3 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i3.1623

Abstract

The Buntu Burake Destination is artificial. In the Buntu Burake area, a statue of Jesus Christ was built with a statue height of 45 meters that resembles the Christ the Redeemer Statue in Rio de Janeiro, Brazil. This study aims to analyze the carrying capacity of tourism in the tourist attraction of Buntu Burake. To achieve this goal, the authors use descriptive qualitative methods, with observations, in-depth interviews with key persons and tourists, literacy as a data collection method, and analysis using indicators of sustainable tourism development. UNWTO guidelines. The results of this study indicate that of the 29 indicators on the physical-ecological aspect, 66% was achieved, the socio-demographic aspect reached 88.5%, and the economic-political aspect was 67%. Ecological and political economy has a fairly good category. The results of the analysis of the carrying capacity of the Buntu Burake tourist destination have a value of 74% with a good enough category for sustainability. For this reason, it is necessary to improve the quality of tourism infrastructure, manage resource capabilities, and manage the impact of use to make Buntu Burake a sustainable tourism destination. Keywords: Carrying Capacity of Tourism, Sustainable Tourism
Co-Authors Daniel Sihombing Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Myrza Rahmanita Sri Mariati Tambunan, Sontina Griche