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All Journal ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Journal of Commerce Management and Tourism Studies
Sukartini, Ni Wayan
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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The role of ambiance and service in culinary tourism: A case study at D’Warung Sukartini, Ni Wayan; Kanca, I Nyoman; Budiarta, I Putu; Sumawidari, Ida Ayu Ketut
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 3 (2024): Dec 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i3.218

Abstract

This study examines the culinary and dining experience at D’Warung, a popular restaurant known for its diverse menu and cozy atmosphere. The primary objective is to analyze the restaurant's appeal, focusing on its food offerings, ambiance, and customer service. Data collection was conducted through observation and interviews with staff and customers, assessing factors such as the quality of the food, the level of crowd, and the friendliness of the service. The results reveal that D’Warung stands out for its comfortable atmosphere, friendly staff, and a varied menu that includes both local and western dishes. The analysis highlights these factors as key contributors to the restaurant’s success. In conclusion, the study emphasizes the importance of creating a welcoming environment and providing excellent service in shaping a memorable dining experience.
Analisis Beban Kerja dan Kepuasan Kerja terhadap Turnover Intention Karyawan pada Taman Safari Bali Mahayani, I Gusti Ayu; Sanjaya, I Nyoman Suka; Sukartini, Ni Wayan
ARZUSIN Vol 5 No 4 (2025): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i4.6907

Abstract

This study is motivated by the limited research on factors influencing turnover intention in conservation-based tourism, despite its significant impact on organizational sustainability and workforce stability. The study aims to examine the influence of workload and job satisfaction on turnover intention among employees at Taman Safari Bali. A quantitative research design was employed using purposive sampling with 85 respondents. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling (SEM) with SmartPLS 4. The results indicate that workload has a negative effect on turnover intention (β = -0.394) and a positive effect on job satisfaction (β = 0.302), while job satisfaction negatively affects turnover intention (β = -1.942); however, none of these relationships were statistically significant (p > 0.05). These findings suggest that variations in workload and job satisfaction do not significantly influence employees’ intention to leave the organization. Theoretically, this study contributes to the literature by highlighting the limited predictive power of internal variables on turnover intention within the context of conservation tourism. Practically, it offers empirical data from Bali’s tourism sector, which has been predominantly represented by hospitality-focused studies. Future research is recommended to adopt a longitudinal approach, expand regional coverage, and consider external variables such as leadership style, organizational climate, and work-life balance to achieve a more comprehensive understanding.
Co-Authors I Nyoman Kanca I Nyoman Suka Sanjaya, I Nyoman Suka I Putu Budiarta Mahayani, I Gusti Ayu Sumawidari, Ida Ayu Ketut