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All Journal Otonomi Commodities, Journal of Economic and Business
Swasono, Edy
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Economics, Econometrics & Finance

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Journal : Otonomi

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Pengaruh Kompetensi Pustakawan Dan Kualitas Pelayanan Keanggotaan Terhadap Kepuasan Pemustaka Di UPT Perpustakaan Proklamator Bung Karno Maharani, Ellys Sri; Swasono, Edy
Otonomi Vol 24 No 2 (2024): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v24i2.6299

Abstract

Based on Undang-Undang RI Number 43 of 2007 concerning libraries, the ultimate goal of library services is user satisfaction. Every development carried out by the library is aimed at the interests of users so that user satisfaction can be achieved. The purpose of this study is to analyze the influence of the significance of librarians' competence and the quality of membership services on user satisfaction. In this study, the researcher used a descriptive method with a quantitative approach using a sampling of 100 people. The data collection technique uses a questionnaire. The test in this study uses multiple regression analysis. The results of this study explain that the librarian competency variable has no effect on user satisfaction; the quality of membership services affects user satisfaction; while together the competence of librarians and the quality of membership services affect the satisfaction of users at the UPT Perpustakaan Proklamator Bung Karno.
Aplikasi Lapak Sarah (Layanan Pengajuan Adminduk Desa Kelurahan) Meningkatkan Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Blitar Fitriani, Ami; Swasono, Edy
Otonomi Vol 24 No 1 (2024): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v24i1.5773

Abstract

Research regarding Analysis of the Lapak Sarah Application in improving the quality of public services at the Blitar Regency Population and Civil Registration Service has significant relevance and can make a real contribution to efforts to improve public services at the regional level. This research is qualitative research where data collection uses interviews with several informants. The results of the research show that officers have been able to understand each stage and procedure for running the Lapak Sarah application to improve the quality of service, the Lapak Sarah Application in its implementation has been able to support the timely completion of documents to improve the quality of service at the Blitar Regency Population and Civil Registration Service, the Lapak Sarah Application has helped improve the quality of population administration services at the Blitar Regency Population and Civil Registration Service, the Lapak Sarah Application in improving population administration services at the Blitar Regency Population and Civil Registration Service has been achieved, the Lapak Sarah Application has made the process of population administration services at the Blitar Regency Population and Civil Registration Service experienced changes which is real in improving the quality of services at the Blitar Regency Population and Civil Registration Service
Co-Authors Fitriani, Ami Listyani, Indah Maharani, Ellys Sri Mu’arrofah, Afrila Ulfa, Aisyah Nur Ulia