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All Journal Jurnal Sains Manajemen dan Bisnis Indonesia Transformasi : Jurnal Kepemimpinan dan Pendidikan Islam
Rifai, Abd
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences Other

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PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN (STUDI PADA PT. JNE PAREPARE) Rifai, Abd
Jurnal Sains Manajemen dan Bisnis Indonesia Vol 6, No 2 (2016): Jurnal Sains Manajemen dan Bisnis Indonesia
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/smbi.v6i2.351

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan terhadap kepuasan pelanggan. Populasi pada penelitian ini adalah pelanggan tetap yang menjadi target, peneliti berasumsi pelanggan tetap adalah mereka yang paling berpotensi merasakan kualitas layanan dengan teknik sampling yang digunakan menggunakan tabel Nomogram.Teknik penentuan sampel yang digunakan adalah teknik sampling insidental. Data diperoleh dengan cara menggunakan kuesioner. Teknik analisa data menggunakan Multiple Regression Analysis. Hasil penelitian menunjukkan bahwa Variabel Variabel-variabel kualitas layanan Tangible (X1) berpengaruh positif signifikan, variabel Reliaility (X2) berpengaruh positif signifikan, variabel responsiveness (X3) berpengaruh positif signifikan, variabel Asurance (X4) berpengaruh negatif tidak signifikan. Sedangkan Variabel Empathy (X5) berpengaruh positif signifikan. Faktor dominan yang berpengaruh terhadap kepuasan pelanggan PT. JNE adalah faktor empati dengan nilai koefisien beta sebesar 0,748. Variabel layanan konsumen berpengaruh secara bersama-sama terhadap kepuasan konsumen (Y) sebesar 63,9%. Sedangkan sisanya yaitu sebesar 36.1%, dijelaskan oleh variabel-variabel lain yang tidak termasuk dalam variabel dalam penelitian ini.
MANAJEMEN PEMBINAAN AGAMA ISLAM PADA WARGA BINAAAN DI LAPAS KELAS IIB KOTA SORONG Rifai, Abd; Amin, Surahman; Sunatar, Bambang
Transformasi : Jurnal Kepemimpinan & Pendidikan Islam Vol. 7 No. 1 (2023): Transformasi : Jurnal Kepemimpinan & Pendidikan islam
Publisher : Pascasarjana IAIN Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47945/transformasi.v7i1.1383

Abstract

The objectives of this scientific research are: 1) To analyze the Management of Islamic Religious Development for Inmates in Class IIB Prisons in Sorong City. 2) To find out what the management pattern for developing Islamic character is for inmates in the Class IIB prison in Sorong City. This research uses descriptive qualitative research located in the Class IIB Prison in Sorong City. The approach in this research uses a qualitative descriptive approach. The primary data sources in this research are prisoners and prison guards and managers. Secondary data sources in this research are books, magazines, internet, reports and documentation. The data collection methods used were observation, interviews and documentation. Analysis of this research data through data reduction, data presentation and drawing conclusions. The results of the research show that: 1) Implementation of character education and Islamic religious guidance in the Class IIB Correctional Institution in Sorong City in collaboration with instructors from the Office of Religious Affairs, under the auspices of the Ministry of Religion for the City and Regency of Sorong. In carrying out their duties and obligations, both parties agreed to provide a series of routine activities to improve the spiritual aspects of prisoners. 2) The method used in the process of education and guidance of Islamic religious character is starting with reciting the Koran, then continuing with memorizing short letters and finally lectures or tausiah as well as questions and answers and 3) With collaboration with instructors from the Ministry of Religion providing something different from implemented in other prisons. Apart from that, the Correctional Institution also feels helped in providing Islamic religious services to prisoners. Some prisoners felt that it was very helpful, including increasing their knowledge of Islam.
Co-Authors Sunatar, Bambang Surahman Amin, Surahman