Garuda - Garba Rujukan Digital

PENGEMBANGAN WEBSITE KATALOG PRODUK DESA CIKASUNGKA Ramadhan, Yumna Zahran; Satria, Deki; Hendrawan, Fadhil Rozi; Muttaqin, Widang
SOROT : Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2 (2025): Juli
Publisher : Fakultas Teknik dan Ilmu Komputer (FASTIKOM) UNSIQ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/sorot.v4i2.9647

Era digital saat ini, khususnya era 5.0, menekankan pentingnya kolaborasi antara manusia dan teknologi seperti kecerdasan buatan, Internet of Things (IoT), dan big data. Di tengah perkembangan ini, UMKM di Indonesia sebagai pilar utama ekonomi nasional menghadapi tantangan besar dalam proses digitalisasi. Hambatan seperti keterbatasan infrastruktur internet, rendahnya literasi digital, dan sumber daya yang terbatas menjadi penghalang utama. Padahal, transformasi digital berpotensi besar dalam meningkatkan efisiensi dan daya saing usaha mereka. Oleh karena itu, diperlukan upaya bersama dari komunitas dan institusi pendidikan untuk memberikan pelatihan serta pendampingan. Salah satu solusi strategis adalah pengembangan aplikasi web untuk mendukung UMKM desa, seperti di Cikasungka. Aplikasi ini mencakup katalog produk online, manajemen stok, pencatatan keuangan, strategi pemasaran digital, dan modul pelatihan. Sistemnya dilengkapi hak akses yang jelas: administrator mengelola sistem, pelaku usaha memperbarui produk, dan pelanggan dapat melihat serta memesan produk. Inovasi ini diharapkan dapat mendorong percepatan digitalisasi, memperluas akses terhadap layanan keuangan, dan mengurangi ketergantungan pada metode konvensional, sehingga tercipta ekosistem UMKM yang mandiri, berkelanjutan, dan kompetitif dalam ekonomi digital yang terus berkembang.

Measuring the Quality of Higher Education Website using Webqual Method and Importance-Performance Analysis Effendi Muftikhali, Qilbaaini; Satria, Deki; Nurul Jamilah, Eva
Sistemasi: Jurnal Sistem Informasi Vol 13, No 3 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i3.3666

Website is one of the necessities needed by organizations, including educational organizations. Telkom University Jakarta Campus (TUJC) is an educational organization that needs it. Analysis methods needed to be conducted to find what needed to be improved. WebQual is utilized to gain this insight. Web Quality Index and Importance Performance analysis are performed to calculate the results. The results of the Web Quality index show that users' perspective is 60% on average and got a negative gap analysis. Therefore, the website needs improvements to satisfy the user. Importance Performance Analysis is used to find the indicator that needs improvement. The Importance Performance Analysis shows that timely website information and security are the main priority for improvement.

eLearning Gamification Prototype Development using User Centered Design Approach Satria, Deki
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 1 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i1.8958

Abstract eLearning is one of the tools used by the educational institution. Unfortunately, many eLearning systems were not fully utilized by the user. These problems occur because of a lack of interaction in the eLearning system, dulling the learning process. Another problem is the lack of preparation from the user. This research tried to tackle these problems using gamification. The gamification adopted in this prototype is Medals, Ratings, and Discussion. The development prototype development using User Centred Design to gather the requirements and system flows. The use of these elements is hoped to be able to elevate the eLearning adoptions. The results of this research are the prototype of the gamification features and the business process of discussion in the eLearning system

RE-DESIGNING JAKLINGKO APPS UI/UX USING AGILE REQUIREMENT ENGINEERING APPROACH Satria, Deki; Muftikhali, Qilbaaini Effendi; Rahma, Dea Wemona; Arkaan, Dimas Bayu; Falih, Zain Ammar
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 11 No. 2 (2025): JITK Issue November 2025
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v11i2.6576

Public transportation has become a staple in a lot of countries, including Indonesia. As the largest city in Indonesia, is trying to accommodate the dense traffic in Jakarta by implementing various types of public transportation, one of which is the Bus Rapid Transit (BRT). BRT has its own application called Jaklingko, which the commuter uses to gain information about the BRT. Unfortunately, this application has bad reviews in the app store. This research tried to redesign the UI/UX of this application using prototyping and the System Usability Scale (SUS) as tools for agile requirement engineering tools. In Agile requirements usually conducted the same as traditional which is using interview or observation. But, using this method proved to be time consuming. Therefore this research tried to incorporate prototyping and SUS into the requirements gathering process. After the requirements are collected, the next phase is redesigning the application based on the gathered requirements. From the research conducted, the main pain point of the responses is how much information is given in the apps. This research also found that prototyping and SUS could be used to gather requirements, but they will depend heavily on the test case being used. Therefore, it is not suitable for stand alone gathering tools but good as a confirmation tool

Pelatihan Kemampuan Non-Teknis Mengetahui Potensi Diri dan Manajemen Waktu Menggunakan Aplikasi Trello Satria, Deki; Hendrawan, Fadhil Rozi; Faturohman, Adrian; Yanti, Hesmi Aria; Nurnaningsih, Desi; Nugraha, Fayiz Apriwansyah; Quinnsha Thara Diva; Meilani, Nada Devi; Raisandrina, Aliya Fayyaza
SOROT : Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2026): Januari
Publisher : Fakultas Teknik dan Ilmu Komputer (FASTIKOM) UNSIQ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/bafq2950

Vocational High School is one kind of high school in Indonesia. The alumni of this school are intended as a ready-to-work workforce. Therefore, the curriculum of said school mainly focused on hard skills. Unfortunately, the job market nowadays also requires the applicant to have the ability in soft skills, such as time and task management. Therefore, in these public service programs, the soft skills have become the main priority. In this public service program, two themes were presented to the audience, the first is about how student can know their potential, and the second theme is about time management using Trello. These two themes are presented using discussion and lecture methodology. Using discussion as the methodology, the audience contribution can be achieved. From the feedback questionnaire given to the audience, the programs are considered a success since the average results are more than four on a five-point Likert scale for all ten questions. Abstrak Sekolah menengah kejuruan merupakan salah satu bentuk sekolah menengah yang ada di Indonesia. Perbedaan utama jenis sekolah ini dan sekolah menengah lainnya adalah pada lulusan. Lulusan dari sekolah menengah kejuruan diharapkan dapat menjadi tenaga siap kerja setelah lulus dari pendidikan. Oleh karena itu dalam kurikulumnya sering kali lebih berfokus pada kemampuan teknis dibandingkan dengan kemampuan non-teknis. Sayangnya, banyak sekali pemberi kerja yang juga mengharapkan tenaga kerja ini memiliki kemampuan non-teknis seperti manajemen waktu. Oleh karena itu dalam kegiatan pengabdian masyarakat ini dilaksanakan kegiatan pelatihan terkait dengan manajemen waktu dan mengetahui potensi diri. Kegiatan pengabdian masyarakat ini dilakukan dalam bentuk diskusi dan ceramah. Penggunaan metode diskusi dapat meningkatkan antusiasme dari peserta. Kegiatan ini dianggap sukses dilaksanakan berdasarkan hasil evaluasi yang dilaksanakan. Dimana dari sepuluh pertanyaan yang diberikan, semua pertanyaan mendapatkan nilai diatas 4 dari 5 skala Likert.

Enhancing Customer Complaint Management through AI-Based Business Process Improvement Falih, Zain Ammar; Satria, Deki; Yasma, Vandha Pradwiyasma Widartha
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 25 No. 2 (2026)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v25i2.5825

The rapid advancement of digital technology has transformed business process management, particularly in the telecommunications sector, where manual customer complaint handling often causes inefficiencies such as delays, ticket backlog, and human error. The purpose of this study is to investigate how artificial intelligence can enhance the efficiency and effectiveness of customer complaint handling by redesigning workflows through process automation. This study employs a qualitative descriptive approach combined with business process analysis, with data collected through observations, in-depth interviews with 32 participants, and document reviews. NVivo software was used to code interview data, while Bizagi Modeler was used to visualize both the existing and proposed business processes. The results indicate several bottlenecks in the existing complaint handling process, including manual first call resolution activities, inefficient complaint classification, redundant coordination between units, and low customer confirmation rates. To address these issues, the proposed improved process introduces artificial intelligence–based solutions, such as automated first-call resolution, ticket classification using natural language processing, intelligent ticket routing, and automated customer confirmation systems. These improvements are projected to reduce complaint-handling time by 25–40 percent, minimize service-level agreement violations, and optimize resource allocation. This study concludes that integrating artificial intelligence into customer complaint handling processes significantly improves efficiency, accuracy, and service quality, while also supporting organizational digital transformation. Furthermore, the findings make theoretical contributions to the business process management literature and provide practical insights for implementing artificial intelligence–driven automation in large-scale telecommunications environments.

Inserting Message Secret on File Data Bank using Steganography Engineering with EoF (End of File) Method Sitorus, Michael; Satria, Deki
Jurnal Riset Informatika Vol. 2 No. 4 (2020): Period September 2020
Publisher : Kresnamedia Publisher

Exchanging information does not realize that is important information. Circulates often important information insignificant but such as account bank customer information. The threat of security to information such as interruption, interception, modification, and fabrication. Thefts of information data by irresponsible parties. This research aims to secure information data in the form file digital image to be inserted with a secret message on building application for a secret message security system in the Bank with applying steganography using the End Of File (EOF) method. Steganography application capable of inserting secret messages in digital image data files. The results of the research can keep the existence of the message hidden. When other people receive image files, they can only see the images with the naked eye. So all messages are invisible and will not be read for hackers or other people before knowing the security side and open of password or reading the secret message.

RE-DESIGNING JAKLINGKO APPS UI/UX USING AGILE REQUIREMENT ENGINEERING APPROACH Deki Satria; Qilbaaini Effendi Muftikhali; Dea Wemona Rahma; Dimas Bayu Arkaan; Zain Ammar Falih
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 11 No. 2 (2025): JITK Issue November 2025
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v11i2.6576

Public transportation has become a staple in a lot of countries, including Indonesia. As the largest city in Indonesia, is trying to accommodate the dense traffic in Jakarta by implementing various types of public transportation, one of which is the Bus Rapid Transit (BRT). BRT has its own application called Jaklingko, which the commuter uses to gain information about the BRT. Unfortunately, this application has bad reviews in the app store. This research tried to redesign the UI/UX of this application using prototyping and the System Usability Scale (SUS) as tools for agile requirement engineering tools. In Agile requirements usually conducted the same as traditional which is using interview or observation. But, using this method proved to be time consuming. Therefore this research tried to incorporate prototyping and SUS into the requirements gathering process. After the requirements are collected, the next phase is redesigning the application based on the gathered requirements. From the research conducted, the main pain point of the responses is how much information is given in the apps. This research also found that prototyping and SUS could be used to gather requirements, but they will depend heavily on the test case being used. Therefore, it is not suitable for stand alone gathering tools but good as a confirmation tool

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