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All Journal Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K) International Journal of Multidisciplinary: Applied Business and Education Research
Wulansari, Oktufiani Dwi
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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The Relationship between Service Quality and Customer Satisfaction with the Intention to Choose a Hospital Again Wulansari, Oktufiani Dwi; Suryanto; Santi, Dyan Evita
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 2 (2024): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.02.25

Abstract

The aim of this research is to examine the relationship between service quality and consumer satisfaction with the intention to choose a hospital again. The hypothesis in this research is that there is a relationship between service quality and consumer satisfaction with the intention to choose a hospital again. The subjects of this research were 104 respondents who had used hospital services. Data was obtained using the intention to choose hospital return scale, service quality scale and patient satisfaction scale. The results of this study show that there is a positive relationship between service quality and consumer satisfaction with the intention to choose a hospital again (ρ < 0.05). This means that the higher the quality of service and customer satisfaction, the higher their intention to reuse the hospital's services.
Study of ChatGPT and Digital Literacy Influence on Learning Motivation Among College Student Eunike, Prisca; Wardhani, Putri Ayu Puspieta; Wulansari, Oktufiani Dwi
JURNAL PENELITIAN PENDIDIKAN, PSIKOLOGI DAN KESEHATAN (J-P3K) Vol 5, No 3 (2024): J-P3K DESEMBER
Publisher : Yayasan Mata Pena Madani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51849/j-p3k.v5i3.486

Abstract

The increasing ease of learning for students in the era of technological advancement has led to a shift in students' learning motivation. Various platforms and applications can be utilized to support self-directed learning, one of which is through the existence of ChatGPT. However, the convenience offered by various technologies needs to be accompanied by good digital literacy skills. The aim of this study is to determine the impact of ChatGPT usage on student learning motivation. This research was conducted using a quantitative correlational design, by distributing an online form among students. The scale used was developed by the researchers based on indicators from existing theories and answered using a 5-point Likert scale rating. The analysis was performed using multiple regression methods. A total of 127 participants from various academic levels were obtained. The results of the study indicate that both ChatGPT usage and digital literacy together influence student learning motivation. Furthermore, ChatGPT alone does not have a significant impact, but it needs to be accompanied by digital literacy. These results emphasize the importance of understanding and mastering existing technologies before utilizing technological advancements to benefit student learning attitudes. Universities may consider providing training and guidance on the use of ChatGPT during the learning process to help enhance student motivation.
Post-Divorce Adjustment pada Wanita Bekerja Wulansari, Oktufiani Dwi; Suryanto, Suryanto; Santi, Dyan Evita
JURNAL PENELITIAN PENDIDIKAN, PSIKOLOGI DAN KESEHATAN (J-P3K) Vol 5, No 1 (2024): J-P3K APRIL
Publisher : Yayasan Mata Pena Madani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51849/j-p3k.v5i1.267

Abstract

Tujuan dari penelitian ini adalah untuk mendeskripsikan penyesuaian pasca perceraian pada wanita yang bekerja. Penelitian ini menggunakan metode kualitatif dengan pendekatan fenomenologi, subjek penelitian adalah wanita yang sudah bercerai dan masih bekerja. Metode pengumpulan data yang digunakan adalah wawancara. Terdapat 6 dimensi post-divorce adjustment yaitu self-worth, disentanglement from relationship, anger, grief, social trust, serta social self-worth.
Co-Authors Prisca Eunike Santi, Dyan Evita Suryanto Suryanto Suryanto Wardhani, Putri Ayu Puspieta