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All Journal Gema Kampus IISIP YAPIS Biak Journal Governance and Politics (JGP)
Edyanto
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Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Peran Leadership Dalam Mewujudkan Tata Pemerintahan Yang Baik (Good Governance) Edyanto; Asmadianto
Journal Governance and Politics (JGP) Vol 5 No 1 (2025): Journal Governance and Politics (JGP)
Publisher : IISIP YAPIS Biak

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Abstract

Peran kepemimpinan sangat dibutuhkan dalam mewujudkan terselenggaranya prinsip-prinsip good governance dalam layanan publik. Pemerintahan dijalankan berdasarkan kesepakatan-kesepakatan yang terbentuk melalui diskusi yang berlangsung dalam ruang publik. Kedaulatan rakyat sebagai sebuah konsep dasar tentang kekuasaan telah menemukan bentuknya disini. Penelitian ini bertujuan untuk menelaah dan menganalisis berbagai literatur yang relevan dengan topik Peran Leadership Dalam Mewujudkan Tata Pemerintahan Yang Baik (Good Governance). Sumber data dalam penelitian ini berasal dari literatur sekunder, meliputi jurnal ilmiah yang relevan dengan topik penelitian. Teknik pengumpulan data dilakukan melalui teknik desk research, yaitu penelitian yang dilakukan melalui penelusuran dan pengumpulan artikel dari berbagai sumber terbit. Analisis data dilakukan melalui metode analisis tematik. Hasil penelitian menunjukkan bahwa ada 5 peran pemimpin dalam mewujudkan pemerintahan yang baik, yaitu; Peran pengambil keputusan, peran mempengaruhi, peran motivasi, Peran antar pribadi, dan peran informasional. Kata Kunci: Leadership, Good Governance, Pelayanan Publik.
THE EFFECTIVENESS OF THE PEGADAIAN DIGITAL SERVICE (PDS) APPLICATION IN IMPROVING CUSTOMER SERVICE AT PT. PEGADAIAN (PERSERO) BIAK BRANCH Iriawan, Hermanu; Edyanto
Gema Kampus IISIP YAPIS Biak Vol 20 No 2 (2025): "Gema Kampus" IISIP YAPIS Biak
Publisher : IISIP YAPIS BIak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52049/gemakampus.v20i2.527

Abstract

This study aims to determine the effectiveness of the Pegadaian Digital Service application in improving customer service at PT. Pegadaian (Persero) Biak Branch. Biak’s geographical characteristics as an archipelagic area with limited access to conventional services make digital applications a relevant solution to support public services. This research employed a descriptive qualitative method with data collected through interviews, observations, and documentation. Data analysis was conducted interactively throughout the data collection and interpretation stages. The findings indicate that the application has accelerated transaction processes, improved service accessibility, and enhanced internal work efficiency. Customers can now carry out various transactions via mobile devices without the need to visit branch offices. However, challenges remain, particularly for elderly users, residents in areas with poor internet access, and staff members with limited technological proficiency. Nevertheless, there has been a noticeable increase in active users and premium accounts at several service units, reflecting growing trust in this digital service. Overall, the Pegadaian Digital Service application has proven effective in supporting a faster, more independent, and responsive public service transformation. Strengthening digital literacy, developing infrastructure, and enhancing internal training are strategic steps needed to ensure the sustainable implementation of this application.
Co-Authors Asmadianto Iriawan, Hermanu