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All Journal Jurnal Pembangunan Wilayah dan Kota PEDULI: Jurnal Imiah Pengabdian Pada Masyarakat Journal of Management and Business Environment (JMBE)
Untari, Rustina
Universitas Katolik Soegijapranata, Semarang
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Journal of Management and Business Environment (JMBE)

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Implementation of Closed Loop on SME (Case Study of Natural Color Batik Siputri Semarang) Kurniawan, Gabriella Angel; Untari, Rustina
Journal of Management and Business Environment (JMBE) Vol 6, No 2: January 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i2.12196

Abstract

This research aims to find out how can the closed loop is implemented at the Natural Color Batik Siputri and what are the benefits possibly obtained. The research is a qualitative. Interviews were conducted with the owner of Siputri Natural Color Batik and was followed with a direct observation at the production site. The research focused on the coloring process. The batik dyeing process produces liquid and wastes which are processed for watering plants. The research results show that SMEs can implement the closed-loop concept. In Natural Color Batik SME, the closed loop can provide benefits for SMEs by guaranteeing the availability of dye raw materials in the expected quality and quantity. Implementing a closed loop can minimize production costs.The implementation of closed-loop on Siputri Natural Color Batik cannot yet be done comprehensively. Three of the five plants used for dying the batik were not cultivated by the firm. This is due to difficulties in finding seeds and the size of the plants which are quite large. Siputri Natural Color Batik is an example of an SME that can implement a closed loop.
Transforming Patient Complaints: Strategic Layout and Operational Processes Enhancements at Pharmacy Unit Nugraha, Aditya; Untari, Rustina
Journal of Management and Business Environment (JMBE) Vol 6, No 2: January 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i2.12028

Abstract

Hospital, as a healthcare provider, consists of various interrelated service units. Pharmaceutical services for outpatient, inpatient, and operating room are provided by the pharmacy units and they need good operational management to maintain the speed of service. However, with the increasing number of patients, there has been a drastic decline in pharmacy service speed, leading to a rise in patient complaints and a decrease in patient satisfaction index, which, if unaddressed, may result in patient loss. This study measured the impact of changes in room layout, workflow improvements, pharmacy unit manpower productivity, and alteration of drug packaging on complaint numbers and satisfaction index of the patients at Primaya Hospital Semarang. A Likert scale questionnaire was to assess patient satisfaction and record complaints received via WhatsApp, Google Reviews, email, Instagram, or directly to the customer service unit. The measurements were taken before the intervention and after implementation of the changes. The implementation of these four operational interventions decreased significantly the complaint numbers over time accompanied by an increase in patient satisfaction index.
Co-Authors ADITYA NUGRAHA Aprilia, Kezia Yemima Harumi, Mellia Iffaty, Athiya Kurniawan, Gabriella Angel Mardwi Rahdriawan Maya Damayanti Rahmadani, Shahwa Sunarti Wardhani, Dhiyan Khrisna