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All Journal Prosiding Konferensi Nasional PKM-CSR Pusaka : Journal of Tourism, Hospitality, Travel and Business Event IIJSE
Goeltom, Vasco A. H.
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Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences Other

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PELATIHAN PEMBUATAN KOPI V60 SERTA VIETNAM DRIP DI KAMPUNG GERENDENG PULO TANGERANG Hasoloan Situmorang, Jimmy Muller; Goeltom, Vasco A. H.; Yulius, Kevin G.
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 7 (2024): PKMCSR2024: Kolaborasi Hexahelix dalam Optimalisasi Potensi Pariwisata di Indonesia: A
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v7i0.2411

Abstract

Pelatihan Pembuatan Kopi Tarik dan Vietnam Drip adalah sebuah inisiatif pengabdian kepada masyarakat yang dilakukan oleh Fakultas Hospitality dan Pariwisata Universitas Pelita Harapan bagi desa wisata Gerendeng Pulo, Tangerang, yang bertujuan untuk meningkatkan keterampilan dan pengetahuan masyarakat dalam industri kopi. Program ini mengajarkan teknik-teknik pembuatan kopi yang khas, yaitu Kopi Tarik dari Malaysia dan Vietnam Drip dari Vietnam, yang dikenal dengan keunikannya masing-masing dalam proses penyajian dan cita rasa. Dalam pelatihan ini, peserta diperkenalkan pada metode pembuatan kopi yang melibatkan teknik-teknik khusus seperti tarikan kopi yang menghasilkan busa creamy pada Kopi Tarik, serta penggunaan drip filter yang menghasilkan kopi dengan kekayaan rasa pada Vietnam Drip. Selain keterampilan teknis, pelatihan ini juga mencakup pemahaman tentang budaya kopi, pemilihan bahan baku yang berkualitas, dan pemasaran produk kopi. Dilakukan pre-test dan post-test kepada para peserta selama melakukan pelatihan. Simpulannya adalah terdapat peningkatan pengetahuan dan keterampilan yang menunjukkan efektifnya pelatihan yang diberikan kepada masyarakat peserta pelatihan
Analysis of Service Quality and Brand Image with the Mediation of Emotional Experience Variables on the Impact of Customer Loyalty in Informal Restaurants in North Jakarta Gunawan, Mercya Mollisca; Hermawan, Patricia; Goeltom, Vasco A. H.; Yuliantoro, V. Nonot
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6209

Abstract

This study aims to analyze the effect of service quality and brand image on customer loyalty in informal restaurants in North Jakarta, using emotional experience as a mediating variable. This study was conducted at informal restaurants in the Pantai Indah Kapuk (PIK) area, which is one of the main culinary destinations. The research method uses a quantitative approach with the PLS-SEM analysis tool. Data were collected from 200 respondents through a questionnaire measured using a Likert scale of 1-5. The results of the study indicate that service quality and brand image have a significant positive effect on customer loyalty, both directly and through emotional experience. This study provides academic contributions in expanding studies related to customer loyalty in the culinary sector, as well as practical recommendations for industry players to improve customer emotional experiences to strengthen loyalty.
Analysis of the Influence of Online Reviews, Service Quality, And Cleanliness on Consumers' Intentions to Visit Legendary Restaurants Around Jakarta Old Town Israel Boanerges, John Pier Christian; Valisca, Valisca; Goeltom, Vasco A. H.; Wowor, Wulanmeiaya
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6320

Abstract

This study aims to investigate the impact of online reviews, service quality, and cleanliness on consumers' decisions to visit renowned restaurants in Jakarta's Old Town area. The research employs a combination of observation, visitor interviews, and both qualitative and quantitative data analysis. The results indicate that online reviews play a significant role in shaping consumers' intentions to visit, while service quality and cleanliness also have a notable impact on their choices. The study underscores the importance of managing online reputations and upholding excellent cleanliness standards to increase the attractiveness of legendary restaurants. It aims to provide actionable recommendations for restaurant owners to enhance the overall customer experience.
Employee Engagement Among Generation Z in Tourism Business: The Role of Technology, Organizational Culture, and Servant Leadership Kristiana, Yustisia; Nathalia, Theodosia C.; Goeltom, Vasco A. H.
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.486

Abstract

Employee engagement among Generation Z in tourism businesses is essential as they enter the workforce. This study examines how information technology utilization, organizational culture, and servant leadership influence employee engagement among Generation Z in Jakarta's tourism sector. It also explores the mediating role of servant leadership in these relationships. Using a quantitative approach, data were collected from 200 respondents through purposive sampling. Analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The results indicate that information technology utilization, organizational culture, and servant leadership positively impact employee engagement. Additionally, servant leadership mediates the relationship between information technology utilization, organizational culture, and employee engagement. This study contributes to employee engagement theory by emphasizing the psychological conditions necessary for full engagement. It also underscores servant leadership's role in fostering psychological safety through support, empowerment, and ethical guidance. From a practical perspective, the findings highlight the need for tourism businesses to leverage technology, build a strong organizational culture, and adopt servant leadership practices that align with Generation Z’s expectations to enhance engagement.
Co-Authors Gunawan, Mercya Mollisca Hasoloan Situmorang, Jimmy Muller Hermawan, Patricia Israel Boanerges, John Pier Christian Theodosia C. Nathalia Valisca, Valisca Wowor, Wulan Meiaya Yulius, Kevin G. Yustisia Kristiana